texasfishingforum.com logo
Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
GaryL, garrett1525, David's, RIPPINTRIPS, Badpos
114979 Registered Users
Top Posters(All Time)
TexDawg 101,251
hopalong 95,359
Pilothawk 80,761
John175☮ 78,829
Bigbob_FTW 72,351
JDavis7873 67,402
Derek 🐝 66,251
Mark Perry 62,446
Forum Statistics
Forums61
Topics1,144,089
Posts15,633,000
Members139,979
Most Online36,273
Jan 23rd, 2013
Print Thread
Page 1 of 3 1 2 3
Beware Costa sunglasses #13940463 03/29/21 03:09 PM
Joined: Feb 2005
Posts: 1,777
B
Blue Blazer 2400 Offline OP
Extreme Angler
OP Offline
Extreme Angler
B
Joined: Feb 2005
Posts: 1,777
I have worn Costas Del Mar sunglasses for probably close to 20 years ( I have 4 pairs, 2 of which I wear daily). Over the years things happen, whether its the products fault or mine. I have always had a great experience when I have had to have any service or warranty work done to them, until now.

I was at a friend's daughters birthday party and one of the kids knocked them off of me on accident (my fault). One of the lens cracked (580G) so I needed to send them in and have new lenses put in, which cost me $80 when I broke a lens one other time. Also, the finish was coming off the frames, which is a product defect and Costa has always replaced the frames under warranty and did not cost me anything (I have had to send in Costas several times over the years for warranty work).

So I filled out the info through www.costadelmar.com and sent them pics of the frame defect and of the cracked lens. Their response was that my sunglasses were out of warranty, but they would sell me a new pair for $196.26.

They did the exact same thing to one of my friends.

I am done with Costa.

Everyone be very careful with your Costa because if something happens to your sunglasses this will probably happen to you.

Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940482 03/29/21 03:21 PM
Joined: Dec 2008
Posts: 1,455
T
TRH (formerly xpress00) Offline
Extreme Angler
Offline
Extreme Angler
T
Joined: Dec 2008
Posts: 1,455
Must be something within the last few months. November last year, they replaced 4 pair for me for just the normal shipping cost. Broke frames, scratched lenses, etc. Each pair was discontinued so they offered me a choice of certain (comparable costs of what I had) replacement fraimes/lenses for free, other than shipping that is. Shame to hear if this is the route they start taking.
I do recall hearing of some warranty changes, but that was before I sent mine in so I assumed what I heard was just rumor. Maybe not the case now.

Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940500 03/29/21 03:35 PM
Joined: Feb 2005
Posts: 1,777
B
Blue Blazer 2400 Offline OP
Extreme Angler
OP Offline
Extreme Angler
B
Joined: Feb 2005
Posts: 1,777
Yes their warranty and service has always been great to deal with until now. Now when you fill out the info online you don't deal with Costa, now it is through a company below.

http://www.luxottica.com/en/customer-care

Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940507 03/29/21 03:42 PM
Joined: Jun 2011
Posts: 1,870
J
Jimfishes Offline
Extreme Angler
Offline
Extreme Angler
J
Joined: Jun 2011
Posts: 1,870
Thanks for the heads up!

Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940570 03/29/21 04:21 PM
Joined: Nov 2003
Posts: 5,847
H
Holzer Offline
TFF Celebrity
Offline
TFF Celebrity
H
Joined: Nov 2003
Posts: 5,847
Ya, I ended up getting suckered into buying a second pair. I had the rubber nose piece on my glasses tear. (how does the nose piece tear!)
The place to send in for warranty work was temporarily closed due to covid. Well, I'm one who is going to have some sunglasses at all times. So I bought another pair with the thought that I'll
wait for the repair place to open back up.

When I tried later on, I got the same result as you did. Now, I have a pair that doesn't even have a scratch and I can't use them because they don't have a nose piece. I'm pretty sure they are also the 580 style.


Holzer
My pic is gone frown
Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940572 03/29/21 04:22 PM
Joined: Nov 2003
Posts: 5,847
H
Holzer Offline
TFF Celebrity
Offline
TFF Celebrity
H
Joined: Nov 2003
Posts: 5,847
Forgot to add:

I got my Costa's because it's what Barry promotes on Fox Sports Southwest.
I hope he see's this and can mention the feedback of bad customer support from Costa.


Holzer
My pic is gone frown
Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940622 03/29/21 05:01 PM
Joined: Dec 2008
Posts: 1,455
T
TRH (formerly xpress00) Offline
Extreme Angler
Offline
Extreme Angler
T
Joined: Dec 2008
Posts: 1,455
Originally Posted by Blue Blazer 2400
Yes their warranty and service has always been great to deal with until now. Now when you fill out the info online you don't deal with Costa, now it is through a company below.

http://www.luxottica.com/en/customer-care


Pretty sure this is who I went through in November.

Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940637 03/29/21 05:10 PM
Joined: Feb 2007
Posts: 1,572
K
kdub#1 Offline
Extreme Angler
Offline
Extreme Angler
K
Joined: Feb 2007
Posts: 1,572
Costa was bought out by an Italian company. dangit.. I have a pair that needs new fremes, have been hesitant to even send them in because of this..





Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940683 03/29/21 05:41 PM
Joined: Feb 2012
Posts: 301
J
Jiggy wid it Online Content
Angler
Online Content
Angler
J
Joined: Feb 2012
Posts: 301
The company that makes Wiley X sunglasses is moving their business from California to Frisco TX. They will be getting my business going forward. I will wear my 2 pair of Costa’s til they wear out or break.

Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13940722 03/29/21 06:17 PM
Joined: Apr 2018
Posts: 173
S
sticknstring Offline
Outdoorsman
Offline
Outdoorsman
S
Joined: Apr 2018
Posts: 173
they've been bought out recently... flush_2
I'm in need of new glasses. I'm not getting another pair of costas. -thinking about going to Wiley x or Smith. I've heard nothing but good about smith...

Re: Beware Costa sunglasses [Re: Jiggy wid it] #13940749 03/29/21 06:36 PM
Joined: Nov 2014
Posts: 12,081
S
SteezMacQueen Online Happy
TFF Guru
Online Happy
TFF Guru
S
Joined: Nov 2014
Posts: 12,081
Originally Posted by Jiggy wid it
The company that makes Wiley X sunglasses is moving their business from California to Frisco TX. They will be getting my business going forward. I will wear my 2 pair of Costa’s til they wear out or break.

WileyX ain’t any better. I have a pair that were less than a year old and they denied a lense warranty. The lenses we’re delaminating around the edges. WileyX told me it due to sun exposure. I said DUH!!!! I wear them in the sun!! Trash can they went.

I’m gonna start buying the StrikeKing polarized disposable glasses from Walmart’s fishing isle.


Eat. Sleep. Fish.
Re: Beware Costa sunglasses [Re: SteezMacQueen] #13941298 03/30/21 03:09 AM
Joined: Dec 2015
Posts: 2,625
F
Finesse Master/ Dropshot king Online Embarrased
Extreme Angler
Online Embarrased
Extreme Angler
F
Joined: Dec 2015
Posts: 2,625
Originally Posted by SteezMacQueen
Originally Posted by Jiggy wid it
The company that makes Wiley X sunglasses is moving their business from California to Frisco TX. They will be getting my business going forward. I will wear my 2 pair of Costa’s til they wear out or break.

WileyX ain’t any better. I have a pair that were less than a year old and they denied a lense warranty. The lenses we’re delaminating around the edges. WileyX told me it due to sun exposure. I said DUH!!!! I wear them in the sun!! Trash can they went.

I’m gonna start buying the StrikeKing polarized disposable glasses from Walmart’s fishing isle.


Well for what it's worth you can buy some 580G costa's on ebay for like 130 lol thats how I bought my 4 pairs and will buy more I know the warranty sucks, but so does pretty much every warranty in the fishing industry.

Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13941311 03/30/21 03:17 AM
Joined: Mar 2012
Posts: 669
4
4Weight Online Content
Pro Angler
Online Content
Pro Angler
4
Joined: Mar 2012
Posts: 669
Smith Action Optics


Aztec Anglers San Juan River Guide Service
www.aztecanglers.com
Re: Beware Costa sunglasses [Re: 4Weight] #13941330 03/30/21 03:33 AM
Joined: Dec 2015
Posts: 2,625
F
Finesse Master/ Dropshot king Online Embarrased
Extreme Angler
Online Embarrased
Extreme Angler
F
Joined: Dec 2015
Posts: 2,625
Originally Posted by 4Weight
Smith Action Optics


Thought smith went out of business like 10 years ago lol

Re: Beware Costa sunglasses [Re: Blue Blazer 2400] #13941386 03/30/21 10:04 AM
Joined: Apr 2014
Posts: 398
P
photofishin Offline
Angler
Offline
Angler
P
Joined: Apr 2014
Posts: 398
so you must really be pissed at Costas to post this same story on multiple sites. I've owned a set of Fisch 580g's for 8 years. I sent them in under warranty 2 years ago because the rubber ear pieces came off and they had discontinued that model so let me pick out any of the other models in the $250 price range. It cost me $11 to do the swap and they DO still have a lifetime warranty..so other than your sunglasses being damaged due to an accident, not sure why you'd expect them to be covered under warranty. I DO know that filling out ANY warranty form online and admitting that the glass was damaged due to an accident will cause the average customer service rep to miss/ignore the other part of your claim. Did you actually call and speak to someone? If so, did you speak to a manager?
I've had two pairs of Maui Jims and they both fit so tight on my head that I get headaches by the end of the day. I've been totally happy with my Costas.

Page 1 of 3 1 2 3
Previous Thread
Index
Next Thread

© 1998-2019 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide
Powered by UBB.threads™ PHP Forum Software 7.7.3