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Dec 30th, 2023
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 Anyone Have a Good Contact at Costa Del Mar?
#13931505
03/22/21 03:04 AM
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Joined: Oct 2007
Posts: 3,893
5Redman8
OP
TFF Team Angler
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OP
TFF Team Angler
Joined: Oct 2007
Posts: 3,893 |
I had a contact named Melinda Hays that was able to help me the last time my earpieces came unglued. But it looks like her email is no longer valid.
Anyone have a good contact?
It looks like Snowmageddon may have caused my earpieces from Fathoms and the nosepiece of my Zanes to fall apart this weekend.
My problem is I am fishing a tournament this weekend and I wonder if I next day air one or both pairs if it would be possible to get one or both back by this Friday?
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Re: Anyone Have a Good Contact at Costa Del Mar?
[Re: 5Redman8]
#13931793
03/22/21 01:34 PM
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Joined: Oct 2007
Posts: 3,893
5Redman8
OP
TFF Team Angler
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OP
TFF Team Angler
Joined: Oct 2007
Posts: 3,893 |
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Re: Anyone Have a Good Contact at Costa Del Mar?
[Re: 5Redman8]
#13931860
03/22/21 02:26 PM
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Joined: Mar 2014
Posts: 29,844
Duck_Hunter
TFF Guru
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TFF Guru
Joined: Mar 2014
Posts: 29,844 |
I’ve always had good success just using their normal channels. Everyone who has responded to my warranty issues has been great.
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Re: Anyone Have a Good Contact at Costa Del Mar?
[Re: 5Redman8]
#13931863
03/22/21 02:27 PM
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Joined: May 2019
Posts: 6,861
avid_basser
TFF Celebrity
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TFF Celebrity
Joined: May 2019
Posts: 6,861 |
I just use their repairs website and haven't seen any issues to change
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Re: Anyone Have a Good Contact at Costa Del Mar?
[Re: 5Redman8]
#13931957
03/22/21 03:24 PM
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Joined: Dec 2019
Posts: 198
SkeeterGuy1
Outdoorsman
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Outdoorsman
Joined: Dec 2019
Posts: 198 |
to echo above, repairs website is easy to use and I've done it twice for two different pairs and haven't had to pay anything. They've sent brand new glasses back each time.
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Re: Anyone Have a Good Contact at Costa Del Mar?
[Re: 5Redman8]
#13932032
03/22/21 04:17 PM
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Joined: Feb 2008
Posts: 3,333
Ken Starling
TFF Team Angler
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TFF Team Angler
Joined: Feb 2008
Posts: 3,333 |
Melinda is no longer with Costa, she has been gone for around 3 years. It would be best to go through the channels like mentioned or call customer service. They sell the replacement parts as well now on the website for those that is not a warranty issue.
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Re: Anyone Have a Good Contact at Costa Del Mar?
[Re: 5Redman8]
#13932161
03/22/21 06:03 PM
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Joined: Oct 2007
Posts: 3,893
5Redman8
OP
TFF Team Angler
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OP
TFF Team Angler
Joined: Oct 2007
Posts: 3,893 |
Thanks guys.
Last time I went through the “regular” channel......it was slow and horrible. That is why Melinda got involved.
Hopefully things are better now.
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Re: Anyone Have a Good Contact at Costa Del Mar?
[Re: 5Redman8]
#13932180
03/22/21 06:15 PM
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Joined: Aug 2004
Posts: 2,714
Bass Buster1
Extreme Angler
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Extreme Angler
Joined: Aug 2004
Posts: 2,714 |
I used the regular channels recently and the whole process from sending them off to getting a brand new pair took about 3 weeks. I was not expecting new glasses but that is what I got so no complaints!
See you on the lake and have a great day!
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