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Dec 30th, 2023
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 Help with Son's Lost Shimano SLX DC Reel Side Plate
#13705319
09/19/20 11:07 PM
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Joined: Jun 2020
Posts: 263
FishAdmirer
OP
Angler
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OP
Angler
Joined: Jun 2020
Posts: 263 |
My 15 year old son and I got out early this morning. On his second cast, the entire left side plate assembly of his new Shimano SLX DC reel fell off and into the water. He is heartbroken over it. It was probably his fault for not securing the side plate, but it is gone. I will call Shimano Monday. Anyone have any advice or a contact to get a replacement?
I bought the SLX DC for him as an early 16th birthday present since he is having trouble getting used to casting baitcast reels.
Last edited by FishAdmirer; 09/19/20 11:36 PM.
Lowe 1860 CC on Eagle Mountain Lake
Catching fish never gets old.
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13705332
09/19/20 11:31 PM
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Joined: Oct 2007
Posts: 2,890
cob
Extreme Angler
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Extreme Angler
Joined: Oct 2007
Posts: 2,890 |
Try Southwestern Parts and service in Dallas. 214-630-8161
Last edited by cob; 09/19/20 11:32 PM.
Some people go to church and think about fishing. Some go fishing and think about God.
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13705333
09/19/20 11:33 PM
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Joined: Dec 2012
Posts: 6,687
44 Diesel
TFF Celebrity
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TFF Celebrity
Joined: Dec 2012
Posts: 6,687 |
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13705376
09/20/20 12:25 AM
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Joined: Nov 2014
Posts: 23,385
SteezMacQueen
TFF Guru
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TFF Guru
Joined: Nov 2014
Posts: 23,385 |
My 15 year old son and I got out early this morning. On his second cast, the entire left side plate assembly of his new Shimano SLX DC reel fell off and into the water. He is heartbroken over it. It was probably his fault for not securing the side plate, but it is gone. I will call Shimano Monday. Anyone have any advice or a contact to get a replacement?
I bought the SLX DC for him as an early 16th birthday present since he is having trouble getting used to casting baitcast reels. I did that same thing to a Tac40 reel. Made one cast, went to adjust the brakes and kerplunk. Down it went. Tell him It’s part of it sometimes.
Eat. Sleep. Fish.
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13709050
09/23/20 04:48 PM
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Joined: Dec 2009
Posts: 233
dynatrakben194
Outdoorsman
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Outdoorsman
Joined: Dec 2009
Posts: 233 |
had that happen with a pflugger echelon, called mfg. and they replaced free.
That's over and above good customer service
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13710486
09/24/20 09:05 PM
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Joined: Jun 2020
Posts: 263
FishAdmirer
OP
Angler
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OP
Angler
Joined: Jun 2020
Posts: 263 |
I called Shimano and the rep said send it in. Sounded like they would try to take care of it under warranty if the latch is faulty in any way.
Lowe 1860 CC on Eagle Mountain Lake
Catching fish never gets old.
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13711709
09/26/20 04:16 AM
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Joined: Jul 2010
Posts: 75,737
banker-always fishing
Pumpkin Head
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Pumpkin Head
Joined: Jul 2010
Posts: 75,737 |
I called Shimano and the rep said send it in. Sounded like they would try to take care of it under warranty if the latch is faulty in any way. Hope all works out well! 
![[Linked Image]](http://imagizer.imageshack.us/v2/xq90/823/ycku.jpg) ![[Linked Image]](http://imagizer.imageshack.us/v2/xq90/560/ukw3.jpg) IGFA World Record Rio Grande Cichlid. Lake Dunlap. John 3:16 Sinner's Prayer. God forgive me a sinner. I accept Jesus Christ as my Savior !
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13716714
10/01/20 01:05 AM
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Joined: Jun 2020
Posts: 263
FishAdmirer
OP
Angler
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OP
Angler
Joined: Jun 2020
Posts: 263 |
I got a call from Shimano this afternoon, and they replaced the lost side plate on my son's SLX DC reel at no cost. I didn't expect or ask them to replace it at no cost. We were prepared to pay as the loss was most likely my son's mistake. We are soooo thankful to Shimano and will definitely buy more Shimano reels in the future.
Last edited by FishAdmirer; 10/04/20 12:45 AM.
Lowe 1860 CC on Eagle Mountain Lake
Catching fish never gets old.
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13719355
10/04/20 12:47 AM
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Joined: Jun 2020
Posts: 263
FishAdmirer
OP
Angler
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OP
Angler
Joined: Jun 2020
Posts: 263 |
Update: We received my son's SLX DC reel from Shimano today. It was repaired and returned quickly. I am very grateful for Shimano's generous gesture, friendly service and quick turnaround. My son is thrilled to have his reel back and ready to go fishing.
Last edited by FishAdmirer; 10/04/20 12:47 AM.
Lowe 1860 CC on Eagle Mountain Lake
Catching fish never gets old.
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13719519
10/04/20 06:43 AM
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Joined: Aug 2004
Posts: 3,633
Allen Bass Fisher
TFF Team Angler
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TFF Team Angler
Joined: Aug 2004
Posts: 3,633 |
That's great customer service! Glad your son has his reel back in fishing condition.
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13720340
10/05/20 12:49 AM
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Joined: May 2008
Posts: 10,257
Rayzor
TFF Guru
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TFF Guru
Joined: May 2008
Posts: 10,257 |
There are some companies out there that understand how giving someone a freebie every now and then will help their company. You post the kindness of Shimano online and hundreds of people see it. This will go a long ways for Shimano.
Be safe, Rayzor ![[Linked Image]](http://i418.photobucket.com/albums/pp267/JLedbetter/th_Boatpics036.jpg) 2001 Triton Tx-21/225 Mercury EFI
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: Rayzor]
#13720537
10/05/20 11:38 AM
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Joined: Jun 2020
Posts: 263
FishAdmirer
OP
Angler
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OP
Angler
Joined: Jun 2020
Posts: 263 |
There are some companies out there that understand how giving someone a freebie every now and then will help their company. You post the kindness of Shimano online and hundreds of people see it. This will go a long ways for Shimano. I agree and am happy to tell people what Shimano did to help us. It would have been a very expensive, if not cost prohibitive, repair (DC reel). Win - win for both.
Lowe 1860 CC on Eagle Mountain Lake
Catching fish never gets old.
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate
[Re: FishAdmirer]
#13723343
10/07/20 09:11 PM
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Joined: Jun 2020
Posts: 263
FishAdmirer
OP
Angler
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OP
Angler
Joined: Jun 2020
Posts: 263 |
I bought a Shimano SLX XT reel today. I wanted and needed another reel and appreciate Shimano's kindness.
Lowe 1860 CC on Eagle Mountain Lake
Catching fish never gets old.
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