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Jan 23rd, 2013
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Help with Son's Lost Shimano SLX DC Reel Side Plate #13705319 09/19/20 11:07 PM
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FishAdmirer Offline OP
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My 15 year old son and I got out early this morning. On his second cast, the entire left side plate assembly of his new Shimano SLX DC reel fell off and into the water. He is heartbroken over it. It was probably his fault for not securing the side plate, but it is gone. I will call Shimano Monday. Anyone have any advice or a contact to get a replacement?

I bought the SLX DC for him as an early 16th birthday present since he is having trouble getting used to casting baitcast reels.

Last edited by FishAdmirer; 09/19/20 11:36 PM.

Lowe Roughneck 1860 CC on Eagle Mountain Lake

Catching fish never gets old.
Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13705332 09/19/20 11:31 PM
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Try Southwestern Parts and service in Dallas. 214-630-8161

Last edited by cob; 09/19/20 11:32 PM.

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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13705333 09/19/20 11:33 PM
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13705376 09/20/20 12:25 AM
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Originally Posted by FishAdmirer
My 15 year old son and I got out early this morning. On his second cast, the entire left side plate assembly of his new Shimano SLX DC reel fell off and into the water. He is heartbroken over it. It was probably his fault for not securing the side plate, but it is gone. I will call Shimano Monday. Anyone have any advice or a contact to get a replacement?

I bought the SLX DC for him as an early 16th birthday present since he is having trouble getting used to casting baitcast reels.

I did that same thing to a Tac40 reel. Made one cast, went to adjust the brakes and kerplunk. Down it went. Tell him
It’s part of it sometimes.


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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13709050 09/23/20 04:48 PM
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had that happen with a pflugger echelon, called mfg. and they replaced free.
That's over and above good customer service

Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13710486 09/24/20 09:05 PM
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I called Shimano and the rep said send it in. Sounded like they would try to take care of it under warranty if the latch is faulty in any way.


Lowe Roughneck 1860 CC on Eagle Mountain Lake

Catching fish never gets old.
Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13711709 09/26/20 04:16 AM
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Originally Posted by FishAdmirer
I called Shimano and the rep said send it in. Sounded like they would try to take care of it under warranty if the latch is faulty in any way.




Hope all works out well! thumb


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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13716714 10/01/20 01:05 AM
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I got a call from Shimano this afternoon, and they replaced the lost side plate on my son's SLX DC reel at no cost. I didn't expect or ask them to replace it at no cost. We were prepared to pay as the loss was most likely my son's mistake. We are soooo thankful to Shimano and will definitely buy more Shimano reels in the future.

Last edited by FishAdmirer; 10/04/20 12:45 AM.

Lowe Roughneck 1860 CC on Eagle Mountain Lake

Catching fish never gets old.
Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13719355 10/04/20 12:47 AM
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Update: We received my son's SLX DC reel from Shimano today. It was repaired and returned quickly. I am very grateful for Shimano's generous gesture, friendly service and quick turnaround. My son is thrilled to have his reel back and ready to go fishing.

Last edited by FishAdmirer; 10/04/20 12:47 AM.

Lowe Roughneck 1860 CC on Eagle Mountain Lake

Catching fish never gets old.
Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13719519 10/04/20 06:43 AM
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Allen Bass Fisher Offline
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That's great customer service! Glad your son has his reel back in fishing condition.

Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13720340 10/05/20 12:49 AM
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There are some companies out there that understand how giving someone a freebie every now and then will help their company. You post the kindness of Shimano online and hundreds of people see it. This will go a long ways for Shimano.


Be safe,
Rayzor
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Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: Rayzor] #13720537 10/05/20 11:38 AM
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Originally Posted by Rayzor
There are some companies out there that understand how giving someone a freebie every now and then will help their company. You post the kindness of Shimano online and hundreds of people see it. This will go a long ways for Shimano.


I agree and am happy to tell people what Shimano did to help us. It would have been a very expensive, if not cost prohibitive, repair (DC reel). Win - win for both.


Lowe Roughneck 1860 CC on Eagle Mountain Lake

Catching fish never gets old.
Re: Help with Son's Lost Shimano SLX DC Reel Side Plate [Re: FishAdmirer] #13723343 10/07/20 09:11 PM
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I bought a Shimano SLX XT reel today. I wanted and needed another reel and appreciate Shimano's kindness.


Lowe Roughneck 1860 CC on Eagle Mountain Lake

Catching fish never gets old.
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