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Jan 23rd, 2013
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Need Costa Help #13687441 09/01/20 01:06 PM
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Core Fishing Team Offline OP
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Hey all....I need some help. I have 3 different pairs of glasses that are all less than a year old with 2 of the pairs less than 2 months old. I have been trying for a month to get a warranty claim in and they want it done online which isn't working for me. Does anyone have a back door way to get with someone at Costa? I'm frustrated because I can't get anyone on the phone and I have quality many issues. Thanks in advance !

Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003
Re: Need Costa Help [Re: Core Fishing Team] #13687443 09/01/20 01:08 PM
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wh2004 Online Content
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Re: Need Costa Help [Re: Core Fishing Team] #13687462 09/01/20 01:22 PM
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Tiltman Online Content
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not being a smart A but what is wrong with them that would be warranty ?

or are glasses like rods even if you sit on them its warranty?

Re: Need Costa Help [Re: Tiltman] #13687600 09/01/20 03:17 PM
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Originally Posted by Tiltman
not being a smart A but what is wrong with them that would be warranty ?

or are glasses like rods even if you sit on them its warranty?


Nosepiece and side rubbers (probably not technical terms) wear or come loose - Costa will warranty.
Mine broke at the side of the frame and the earpiece - I sent them in for repair with a note saying it was my fault and they repaired no charge.
A bit of a pain to fill everything out and send in but they went above and beyond as far as taking care of the issues (even when it was my fault).
This was before they were bought out, I've heard they are still going through some transition issues after the buy-out and service and product are a little slower but still moving forward.

Re: Need Costa Help [Re: Core Fishing Team] #13687614 09/01/20 03:27 PM
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wh2004 Online Content
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Have had glass lenses replaced twice after dropping and breaking them (my fault). Cost $50

Re: Need Costa Help [Re: Tiltman] #13687655 09/01/20 03:47 PM
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Ear piece broke off at the hinge on pair #1 and 2 of the pairs frame broke in the same exact spot above the lens. I'm not hard on them and keep them in cases when not in use. Never have had this many issues with their glasses. I absolutely love Costa products just never have had any issues with them over the last 10-15 years.

Re: Need Costa Help [Re: Core Fishing Team] #13687656 09/01/20 03:48 PM
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One of the best companies as far as customer service that I have ever dealt with. No receipt, doesn't matter where you bought them or when.........they charge a fair price for the wear and tear items and nothing for issues deemed to be theirs............and I get back what appears to be a brand new pair. Love it. cheers

Re: Need Costa Help [Re: Core Fishing Team] #13688507 09/02/20 03:03 AM
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To the original post, I also have had problems using the new online process. I took pictures and uploaded as asked. Problem is that I wear them so much the numbers rubbed off. Anyone have their address so I can just send them with my info?

Re: Need Costa Help [Re: Core Fishing Team] #13688552 09/02/20 04:32 AM
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"Unfortunately, our Repair Program is currently unavailable. We are working as quickly as possible to make the program available again. We apologize for the inconvenience. In the meantime, you can get 30% off a replacement pair of new sunglasses by submitting a claim below."

This is what it says on the very bottom of the customer service part of their website when you try to start the return process...

Re: Need Costa Help [Re: WALLS] #13688568 09/02/20 07:49 AM
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Originally Posted by WALLS
One of the best companies as far as customer service that I have ever dealt with. No receipt, doesn't matter where you bought them or when.........they charge a fair price for the wear and tear items and nothing for issues deemed to be theirs............and I get back what appears to be a brand new pair. Love it. cheers


This^^

Re: Need Costa Help [Re: Diaudioman] #13688578 09/02/20 09:46 AM
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Originally Posted by Diaudioman
Originally Posted by WALLS
One of the best companies as far as customer service that I have ever dealt with. No receipt, doesn't matter where you bought them or when.........they charge a fair price for the wear and tear items and nothing for issues deemed to be theirs............and I get back what appears to be a brand new pair. Love it. cheers


This^^

You are talking about Costa before they were aquired by Luxottica.


The solution to any problem - work, love, money, whatever - is to go fishing, and the worse the problem, the longer the trip should be. --John Gierach

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Re: Need Costa Help [Re: Core Fishing Team] #13688784 09/02/20 02:30 PM
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How long have they been owned by Luxottica? The last time I sent a pair in was about a year ago no problem at all.

Re: Need Costa Help [Re: J.P. Greeson] #13688822 09/02/20 03:08 PM
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Originally Posted by J.P. Greeson
Originally Posted by Diaudioman
Originally Posted by WALLS
One of the best companies as far as customer service that I have ever dealt with. No receipt, doesn't matter where you bought them or when.........they charge a fair price for the wear and tear items and nothing for issues deemed to be theirs............and I get back what appears to be a brand new pair. Love it. cheers


This^^

You are talking about Costa before they were aquired by Luxottica.


That is very disappointing to hear.

Re: Need Costa Help [Re: WALLS] #13688826 09/02/20 03:14 PM
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jhadaway117 Offline
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Originally Posted by WALLS
Originally Posted by J.P. Greeson
Originally Posted by Diaudioman
Originally Posted by WALLS
One of the best companies as far as customer service that I have ever dealt with. No receipt, doesn't matter where you bought them or when.........they charge a fair price for the wear and tear items and nothing for issues deemed to be theirs............and I get back what appears to be a brand new pair. Love it. cheers


This^^

You are talking about Costa before they were aquired by Luxottica.


That is very disappointing to hear.

Actually, I just sent in a pair last month for warranty. It took about four weeks but I got a brand new pair back last week. The lenses were scratched and one of the screws on the earpiece kept backing out. They also did the same for my wife's six month ago. I'd say the customer service is still spot on.

Re: Need Costa Help [Re: Core Fishing Team] #13693198 09/07/20 09:55 AM
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Fisherdad58 Offline
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My optometrist quit carrying there brand. Said it was taking up to 3 months to get a pair of Rx glasses back for new or replacement lenses.


"Be as straight as you can be and as crooked as you have to be, for what's right"

Psalm 8
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