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Humminbird wait time.... #13608985 06/26/20 04:00 PM
Joined: Jun 2009
Posts: 4,681
J-2 Offline OP
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I know Lowrance gets a bad rap for the lack of customer service but wow, I have been on hold for 1:17min waiting to speak with someone at HB. Crazy.

Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003
Re: Humminbird wait time.... [Re: J-2] #13608992 06/26/20 04:03 PM
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Douglas J Offline
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juggle


“Those who would give up essential Liberty, to purchase a little temporary Safety, deserve neither Liberty nor Safety."

Benjamin Franklin
Re: Humminbird wait time.... [Re: J-2] #13609000 06/26/20 04:08 PM
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Monty Wright Offline
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Originally Posted by J-2
I know Lowrance gets a bad rap for the lack of customer service but wow, I have been on hold for 1:17min waiting to speak with someone at HB. Crazy.


I believe on the Humminbird Fish Smart app, there is a spot in there to request a call back. Might be a little easier than staying on the phone the entire time


Re: Humminbird wait time.... [Re: Monty Wright] #13609028 06/26/20 04:25 PM
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Shaky Horn Offline
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Originally Posted by Monty Wright
Originally Posted by J-2
I know Lowrance gets a bad rap for the lack of customer service but wow, I have been on hold for 1:17min waiting to speak with someone at HB. Crazy.


I believe on the Humminbird Fish Smart app, there is a spot in there to request a call back. Might be a little easier than staying on the phone the entire time


This. They called me back within an hour two weekends ago.

Re: Humminbird wait time.... [Re: Shaky Horn] #13609220 06/26/20 07:05 PM
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J-2 Offline OP
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Originally Posted by Shaky Horn
Originally Posted by Monty Wright
Originally Posted by J-2
I know Lowrance gets a bad rap for the lack of customer service but wow, I have been on hold for 1:17min waiting to speak with someone at HB. Crazy.


I believe on the Humminbird Fish Smart app, there is a spot in there to request a call back. Might be a little easier than staying on the phone the entire time


This. They called me back within an hour two weekends ago.



thumb

Re: Humminbird wait time.... [Re: J-2] #13609389 06/26/20 09:25 PM
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David Burton Offline
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The callback works great... Had my Mega 360 out on three trips, and it started blowing fuses. Originally thought it was a grounding problem, a power supply, and/or power cable issue. After running new wires, and really digging in to the testing, I have determined it to be the unit. They gave me the shipping label today. OF COURSE, I have to disconnect what I finally got tuned and setup the way I want it and ship it all back (and get a box to put it in). bang


David Burton
2015 Skeeter FX 21

...and down goes PhotoBucket with the new Terms of Service... I predict they will be out of business or begging for forgiveness inside a month. 6/30/2017
Re: Humminbird wait time.... [Re: J-2] #13609400 06/26/20 09:38 PM
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JIM SR. Offline
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Call back works great.. thumb





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