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Jan 23rd, 2013
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AWESOME Customer Service!!! #13454211 02/28/20 07:36 AM
Joined: Jul 2010
Posts: 547
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ETxRT Online Content OP
Pro Angler
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Joined: Jul 2010
Posts: 547
Last week I sent my Humminbird Onix 10ci SI in for repair due to an issue with the unit shutting off when the unit was shaken, like when the hit a wave or even slapping the unit on the top. I shipped the unit off last Tuesday and received a box back from Humminbird Thursday, a week later. I opened it up to find what appears to be a brand new Solix 10 Chirp MSI+ G2 with all of the hardware and new transducer!!! That kind of Customer Service is AMAZING and even though I’m a Humminbird fan, they just made it a lifetime customer! I can’t wait to get it installed and start setting it up! THANK YOU HUMMINBIRD!!!


2011 Legend Alpha 211 DCX
250 Mercury Pro XS- 25p Tempest B&B’d by Josh at Steve’s Custom props
36v Motorguide Xi5 connected to
Lowrance HDS 9 Gen 2
Humminbird Solix 10 CHIRP MSI G2, Onix 10
Re: AWESOME Customer Service!!! [Re: ETxRT] #13454362 02/28/20 01:45 PM
Joined: Nov 2010
Posts: 4,562
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Wayne P. Offline
TFF Team Angler
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Joined: Nov 2010
Posts: 4,562
Did you pay the $930.45 flat rate repair charge?


Humminbird Helix 12 CHIRP SI, Helix 12 CHIRP MEGA SI+ GPS G3N, 1198c SI, Helix 7 CHIRP SI GPS G2,
Helix 7 CHIRP MEGA SI GPS G3, Helix 10 MEGA DI+ GPS G3N, SOLIX 12 SI, 360, MEGA 360, RC-1
Re: AWESOME Customer Service!!! [Re: ETxRT] #13454428 02/28/20 02:24 PM
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Posts: 547
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ETxRT Online Content OP
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Joined: Jul 2010
Posts: 547
Wayne, I did pay the flat rate repair fee.


2011 Legend Alpha 211 DCX
250 Mercury Pro XS- 25p Tempest B&B’d by Josh at Steve’s Custom props
36v Motorguide Xi5 connected to
Lowrance HDS 9 Gen 2
Humminbird Solix 10 CHIRP MSI G2, Onix 10
Re: AWESOME Customer Service!!! [Re: ETxRT] #13454454 02/28/20 02:35 PM
Joined: Nov 2010
Posts: 4,562
W
Wayne P. Offline
TFF Team Angler
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Joined: Nov 2010
Posts: 4,562
Originally Posted by ETxRT
Wayne, I did pay the flat rate repair fee.



OK, I sort of guessed that.
The flat rate repair fee gets you a functioning unit back whether it is yours repaired or a replacement unit. Typically when they don't have parts to fix, you get the current equivalent model as a replacement.


Humminbird Helix 12 CHIRP SI, Helix 12 CHIRP MEGA SI+ GPS G3N, 1198c SI, Helix 7 CHIRP SI GPS G2,
Helix 7 CHIRP MEGA SI GPS G3, Helix 10 MEGA DI+ GPS G3N, SOLIX 12 SI, 360, MEGA 360, RC-1
Re: AWESOME Customer Service!!! [Re: Wayne P.] #13454978 02/28/20 11:05 PM
Joined: Jul 2010
Posts: 547
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ETxRT Online Content OP
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Posts: 547
Originally Posted by Wayne P.

The flat rate repair fee gets you a functioning unit back whether it is yours repaired or a replacement unit. Typically when they don't have parts to fix, you get the current equivalent model as a replacement.


I personally think that THAT is taking care of business the right way!!!


2011 Legend Alpha 211 DCX
250 Mercury Pro XS- 25p Tempest B&B’d by Josh at Steve’s Custom props
36v Motorguide Xi5 connected to
Lowrance HDS 9 Gen 2
Humminbird Solix 10 CHIRP MSI G2, Onix 10
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