I have been getting my rods and reels worked on here for some time but yesterday they went above and beyond. I took in a real that I needed in a few weeks.....the guy at the counter looks at it and says yeah you.prolly have a bad bearing...I can sell you.the part and show you how to fix it if you like......long story short, It was the bearing and the guy saved me time and money helping me with the DIY...... I highly recommend these guys