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Jan 23rd, 2013
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Tow Vehicle woes #13126361
04/17/19 05:45 PM
04/17/19 05:45 PM
Joined: Aug 2004
Posts: 1,894
Mountain Springs/Ray Roberts
B
Bass Buster1 Offline OP
Extreme Angler
Bass Buster1  Offline OP
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Joined: Aug 2004
Posts: 1,894
Mountain Springs/Ray Roberts
I ask this question here because I am in this area the most.

I have a 2017 American made truck(not going to name brand or dealership as yet) with 63,000 miles on it, my commute is long, so lots of miles on my vehicles. I am driving home two weeks ago this Friday and the transmission goes out on I35. Took it to the dealership they give me a loaner truck and say I can not haul or tow anything with it?? They then take over a week to get it into the tranny shop to evaluate it. The torque converter has come apart inside and the tranny is full of metal. I find out trucks no longer have 100,000 mile power train warranties, they are now 60,000 miles so I am 3,000 over but it is a two year old $50,000 truck. My question...should it be fixed under warranty or should I have to replace what I think is obviously a defective tranny? So far they say I have to pay for it and should have bought the extended warranty. I have the money and can fix it but it is a principal thing to me, stand behind your brand! Now waiting to here back from a senior level case worker for the manufacture. What say ye, my responsibility or manufacture?


See you on the lake and have a great day!
Re: Tow Vehicle woes [Re: Bass Buster1] #13126369
04/17/19 05:56 PM
04/17/19 05:56 PM
Joined: Nov 2008
Posts: 5,715
somervell county
3
361V Offline
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361V  Offline
TFF Celebrity
3

Joined: Nov 2008
Posts: 5,715
somervell county
I say this very humbly and sorry for your loss but if you have a 60,000 mile warantee why would it be a “principal thing” for them to not warrant the vehicle for longer than stated warantee?


Last edited by 361V; 04/17/19 05:58 PM.

Re: Tow Vehicle woes [Re: Bass Buster1] #13126371
04/17/19 05:56 PM
04/17/19 05:56 PM
Joined: Jan 2003
Posts: 16,799
South Texas
Jimbo Offline
TFF Guru
Jimbo  Offline
TFF Guru

Joined: Jan 2003
Posts: 16,799
South Texas
I would google the year model you have and see if others have had the same issue.
Have some ammunition to back up your claim of a defective tranny and if you don't have a strong argument you are probably SOL if the warranty has run out.


Just one more cast!

Re: Tow Vehicle woes [Re: Bass Buster1] #13126373
04/17/19 06:00 PM
04/17/19 06:00 PM
Joined: Jun 2010
Posts: 1,005
Texas
K
krazy kris Offline
Extreme Angler
krazy kris  Offline
Extreme Angler
K

Joined: Jun 2010
Posts: 1,005
Texas
The situation sucks I bought my 06 silverado new and didn't put 10k on it and the tenant went out in Houston the valve body stuck open and would only go in 1st gear. It took me 8 hours to make it back to fort worth. I was able to figure out if I shifted it into neutral when it died at 20mph I could restart it and drop it back in gear while still rolling and the tyranny would grab and go for 1/2 a mile before I would have to do it again. They put in a new tyranny with a shift kit apparently those model 4L60E's servos were junk and they put a shift kit in it and haven't had any troubles since. Knock on wood!

Last edited by krazy kris; 04/17/19 06:01 PM.
Re: Tow Vehicle woes [Re: Jimbo] #13126378
04/17/19 06:03 PM
04/17/19 06:03 PM
Joined: Aug 2004
Posts: 1,894
Mountain Springs/Ray Roberts
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Bass Buster1 Offline OP
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Bass Buster1  Offline OP
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Joined: Aug 2004
Posts: 1,894
Mountain Springs/Ray Roberts
Originally Posted by Jimbo
I would google the year model you have and see if others have had the same issue.
Have some ammunition to back up your claim of a defective tranny and if you don't have a strong argument you are probably SOL if the warranty has run out.

2 minute google search and I have plenty of company with the same problem fairly early in the life of the truck. Company will not admit the problem, too expensive to recall IMO.


See you on the lake and have a great day!
Re: Tow Vehicle woes [Re: Bass Buster1] #13126379
04/17/19 06:06 PM
04/17/19 06:06 PM
Joined: Apr 2010
Posts: 646
9
94sktr Offline
Pro Angler
94sktr  Offline
Pro Angler
9

Joined: Apr 2010
Posts: 646
I have a brand new truck and it has a hesitation/miss and was told it was made like that. I have talked to guys that have had same issue and dealers won't do anything. The other guys payed a independent to reprogram the computer. Kinda irritating when its under warranty and to get it fixed you have to pay someone.

Re: Tow Vehicle woes [Re: 94sktr] #13126383
04/17/19 06:11 PM
04/17/19 06:11 PM
Joined: Jul 2007
Posts: 37,661
Plano TX
T
Trickster Offline
TFF Guru
Trickster  Offline
TFF Guru
T

Joined: Jul 2007
Posts: 37,661
Plano TX
Originally Posted by 94sktr
I have a brand new truck and it has a hesitation/miss and was told it was made like that. I have talked to guys that have had same issue and dealers won't do anything. The other guys payed a independent to reprogram the computer. Kinda irritating when its under warranty and to get it fixed you have to pay someone.
I am in the market for a new truck and would like to know this model if possible.



Re: Tow Vehicle woes [Re: Bass Buster1] #13126409
04/17/19 06:33 PM
04/17/19 06:33 PM
Joined: Jul 2014
Posts: 1,262
SAKS Offline
Extreme Angler
SAKS  Offline
Extreme Angler

Joined: Jul 2014
Posts: 1,262
It would not be any big issue to name the brand. Reason I say this is because they will all give you the same run around with vehicles in your situation. If the warranty is expired it's expired in their thought process. Their business models don't factor in principle. I would if I were you watch for any recalls on that vehicle and check the sites for recalls regularly and you may be able to get it reimbursed if it ever comes up.

Re: Tow Vehicle woes [Re: Bass Buster1] #13126412
04/17/19 06:35 PM
04/17/19 06:35 PM
Joined: Sep 2008
Posts: 967
Palestine, TX
T
Tx Tree Grower Offline
Pro Angler
Tx Tree Grower  Offline
Pro Angler
T

Joined: Sep 2008
Posts: 967
Palestine, TX
No doubt they should last longer but sounds like you are going to get the shaft on this. If its out of warranty I would make sure you get it to a transmission shop with a good reputation. Don't let the dealership pick the cheapest one. Trust me they are not all created equal. Many of these transmission shops are just a pack of thieves. Plus the dealership will likely tack on $400-$500 above the actual cost for all their hard effort. The other advantage of taking it to a good independent shop is the fact that most of the tourque converter issues that are common with several different truck brands can be fixed long term by using a higher quality aftermarket converter. Sorry for your bad luck on this.

Re: Tow Vehicle woes [Re: Bass Buster1] #13126418
04/17/19 06:39 PM
04/17/19 06:39 PM
Joined: Sep 2003
Posts: 2,903
Mansfield, Texas, One Nation U...
Champion1 Offline
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Champion1  Offline
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Joined: Sep 2003
Posts: 2,903
Mansfield, Texas, One Nation U...
You guys need to buy a Tundra!


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Re: Tow Vehicle woes [Re: Bass Buster1] #13126424
04/17/19 06:44 PM
04/17/19 06:44 PM
Joined: May 2003
Posts: 9,315
Prosper, TX
Chris B Offline
TFF Celebrity
Chris B  Offline
TFF Celebrity

Joined: May 2003
Posts: 9,315
Prosper, TX
How far past the warranty do you expect them to go? I blew a dodge engine at 42,000 and dodge wouldn't do anything for me since it was 6,000 miles out of warranty.



I hate photobucket.
Re: Tow Vehicle woes [Re: Bass Buster1] #13126435
04/17/19 06:55 PM
04/17/19 06:55 PM
Joined: Jun 2002
Posts: 4,067
Sachse
T
tx_basser Offline
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tx_basser  Offline
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Joined: Jun 2002
Posts: 4,067
Sachse
I think they should offer you some kind of discount.. not necessarily cover everything,,, but try for something.

Re: Tow Vehicle woes [Re: Bass Buster1] #13126438
04/17/19 06:57 PM
04/17/19 06:57 PM
Joined: Jan 2007
Posts: 8,530
Austin, Tx/Nacogdoches, Tx
J
Jarrett Latta Offline
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Jarrett Latta  Offline
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Joined: Jan 2007
Posts: 8,530
Austin, Tx/Nacogdoches, Tx
When I bought my truck new in 2017 I added the 120,000 bumper to bumper warranty just in case something like this happens. I'm at 66,000 miles and probably won't need it but it wasn't much more per month versus no extended warranty

Re: Tow Vehicle woes [Re: tx_basser] #13126466
04/17/19 07:22 PM
04/17/19 07:22 PM
Joined: Aug 2004
Posts: 1,894
Mountain Springs/Ray Roberts
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Bass Buster1 Offline OP
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Bass Buster1  Offline OP
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Joined: Aug 2004
Posts: 1,894
Mountain Springs/Ray Roberts
Originally Posted by Chris B
How far past the warranty do you expect them to go?


For 50 grand, American made, all maintenance done on time, I expect more than 2 years trouble free driving and if not I expect the company to live up to their advertising! That is all.

Originally Posted by tx_basser
I think they should offer you some kind of discount.. not necessarily cover everything,,, but try for something.


This is where we are at and if this is what happens I am good with it.


See you on the lake and have a great day!
Re: Tow Vehicle woes [Re: Champion1] #13126474
04/17/19 07:32 PM
04/17/19 07:32 PM
Joined: Mar 2005
Posts: 4,157
Hill county
L
Legend LE-195 Offline
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Legend LE-195  Offline
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Joined: Mar 2005
Posts: 4,157
Hill county
Originally Posted by Champion1
You guys need to buy a Tundra!

If they had better fuel mileage thats what I would have for sure, hoping the next gen one does.

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