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Lews customer service #13119413 04/10/19 03:10 PM
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Garett Offline OP
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So I recently had a rod break, and lews is offering to replace it so Iím not complaining. But the process here seems strange.. they want me to cut the section of the pole with the model number with a hacksaw and mail them that section... that seems like an extremely weird thing to request but If thatís what it takes then obviously I donít mind cutting a rod thatís already broken. Iíve had rods replaced by Abu Garcia and they just ask for a picture of the break, and a picture of the model number... much faster and cheaper service


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Re: Lews customer service [Re: Garett] #13119420 04/10/19 03:16 PM
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WAWI Offline
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They aren't the only one that does that.

Re: Lews customer service [Re: Garett] #13119422 04/10/19 03:22 PM
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Mark Perry Online Content
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Pretty standard process for many brands.

Re: Lews customer service [Re: Mark Perry] #13119428 04/10/19 03:27 PM
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forkduc Online Content
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I just had a Powell snap and they just wanted pictures of the logo cut, info panel and the whole rod.

Re: Lews customer service [Re: Garett] #13119443 04/10/19 03:40 PM
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Medinalakeguy Offline
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Falcon and Castaway both require you to cut the rod


Falcon Rods > G.Loomis
2004 Skeeter ZX250
JIMBO WINBO
Re: Lews customer service [Re: Garett] #13119530 04/10/19 04:53 PM
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TX Strampion Offline
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Kistler, too.

Re: Lews customer service [Re: Garett] #13119538 04/10/19 04:58 PM
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Banker Fisherman Offline
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It makes sense, but I can understand how different companies have different policies.


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Re: Lews customer service [Re: Garett] #13119554 04/10/19 05:09 PM
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Garett Offline OP
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Well itís good to see that itís normal. Seems strange but if thatís the standard process then I guess thatís just how it goes!


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Re: Lews customer service [Re: Garett] #13119559 04/10/19 05:14 PM
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Mark Perry Online Content
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Some do it to prevent multiple returns on same rod. Cuts down on fraudulent returns.

Re: Lews customer service [Re: Garett] #13119647 04/10/19 06:45 PM
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Debra Hengst Offline
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Originally Posted by Garett
So I recently had a rod break, and lews is offering to replace it so I’m not complaining. But the process here seems strange.. they want me to cut the section of the pole with the model number with a hacksaw and mail them that section... that seems like an extremely weird thing to request but If that’s what it takes then obviously I don’t mind cutting a rod that’s already broken. I’ve had rods replaced by Abu Garcia and they just ask for a picture of the break, and a picture of the model number... much faster and cheaper service


Garett, as a Pro-Staff rep for Lews this is correct information on their return policy.

Debra
smile

Re: Lews customer service [Re: Garett] #13119663 04/10/19 06:59 PM
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SAKS Offline
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Lews customer service is excellent. They went above and beyond for me when they did not have to.

Re: Lews customer service [Re: SAKS] #13119701 04/10/19 07:36 PM
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Mike Keenan Offline
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They also provide great customer service when servicing their reels... I shipped them several, they called when they arrived, called when they done and called when they were being shipped out. No issues but Powell does that, Dobyns same thing, so I bet they do it for multiple returns on the same Rod doesnít happen


R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.
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Re: Lews customer service [Re: Garett] #13119707 04/10/19 07:41 PM
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Saves whoever is shipping it back a lot of money.

Re: Lews customer service [Re: Garett] #13119725 04/10/19 07:59 PM
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SWH Offline
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I would also think cutting the rod near the blank assume you wonít put a new tip on a broken rod and keep fishing and get a new one...?

Re: Lews customer service [Re: forkduc] #13119732 04/10/19 08:04 PM
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greenen Online Content
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Originally Posted by forkduc
I just had a Powell snap and they just wanted pictures of the logo cut, info panel and the whole rod.

Me too. Broke it myself and assume I cut it up and sent the pics so they would ship a replacement after I paid the replacement fee. Keeps from having to send it in and proves you're not getting a cut-rate rod.

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