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Jan 23rd, 2013
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 Lews customer service
#13119413
04/10/19 03:10 PM
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Joined: Jul 2013
Posts: 220
Garett
OP
Outdoorsman
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OP
Outdoorsman
Joined: Jul 2013
Posts: 220 |
So I recently had a rod break, and lews is offering to replace it so Im not complaining. But the process here seems strange.. they want me to cut the section of the pole with the model number with a hacksaw and mail them that section... that seems like an extremely weird thing to request but If thats what it takes then obviously I dont mind cutting a rod thats already broken. Ive had rods replaced by Abu Garcia and they just ask for a picture of the break, and a picture of the model number... much faster and cheaper service
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Re: Lews customer service
[Re: Garett]
#13119420
04/10/19 03:16 PM
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Joined: May 2007
Posts: 35,442
WAWI
TFF Guru
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TFF Guru
Joined: May 2007
Posts: 35,442 |
They aren't the only one that does that.
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Re: Lews customer service
[Re: Garett]
#13119422
04/10/19 03:22 PM
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Joined: Jan 2004
Posts: 68,287
Mark Perry
Super Freak
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Super Freak
Joined: Jan 2004
Posts: 68,287 |
Pretty standard process for many brands.
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Re: Lews customer service
[Re: Mark Perry]
#13119428
04/10/19 03:27 PM
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Joined: Mar 2007
Posts: 15,660
forkduc
TFF Guru
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TFF Guru
Joined: Mar 2007
Posts: 15,660 |
I just had a Powell snap and they just wanted pictures of the logo cut, info panel and the whole rod.
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Re: Lews customer service
[Re: Garett]
#13119443
04/10/19 03:40 PM
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Joined: Oct 2018
Posts: 555
Medinalakeguy
Pro Angler
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Pro Angler
Joined: Oct 2018
Posts: 555 |
Falcon and Castaway both require you to cut the rod
Falcon Rods > G.Loomis
2004 Skeeter ZX250
JIMBO WINBO
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Re: Lews customer service
[Re: Garett]
#13119538
04/10/19 04:58 PM
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Joined: Oct 2016
Posts: 377
Banker Fisherman
Angler
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Angler
Joined: Oct 2016
Posts: 377 |
It makes sense, but I can understand how different companies have different policies.
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Re: Lews customer service
[Re: Garett]
#13119554
04/10/19 05:09 PM
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Joined: Jul 2013
Posts: 220
Garett
OP
Outdoorsman
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OP
Outdoorsman
Joined: Jul 2013
Posts: 220 |
Well its good to see that its normal. Seems strange but if thats the standard process then I guess thats just how it goes!
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Re: Lews customer service
[Re: Garett]
#13119559
04/10/19 05:14 PM
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Joined: Jan 2004
Posts: 68,287
Mark Perry
Super Freak
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Super Freak
Joined: Jan 2004
Posts: 68,287 |
Some do it to prevent multiple returns on same rod. Cuts down on fraudulent returns.
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Re: Lews customer service
[Re: Garett]
#13119647
04/10/19 06:45 PM
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Joined: Nov 2000
Posts: 3,248
Debra Hengst
TFF Team Angler
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TFF Team Angler
Joined: Nov 2000
Posts: 3,248 |
So I recently had a rod break, and lews is offering to replace it so I’m not complaining. But the process here seems strange.. they want me to cut the section of the pole with the model number with a hacksaw and mail them that section... that seems like an extremely weird thing to request but If that’s what it takes then obviously I don’t mind cutting a rod that’s already broken. I’ve had rods replaced by Abu Garcia and they just ask for a picture of the break, and a picture of the model number... much faster and cheaper service Garett, as a Pro-Staff rep for Lews this is correct information on their return policy. Debra 
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Re: Lews customer service
[Re: Garett]
#13119663
04/10/19 06:59 PM
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Joined: Jul 2014
Posts: 1,975
SAKS
Extreme Angler
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Extreme Angler
Joined: Jul 2014
Posts: 1,975 |
Lews customer service is excellent. They went above and beyond for me when they did not have to.
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Re: Lews customer service
[Re: SAKS]
#13119701
04/10/19 07:36 PM
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Joined: Oct 2004
Posts: 12,182
Mike Keenan
TFF Guru
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TFF Guru
Joined: Oct 2004
Posts: 12,182 |
They also provide great customer service when servicing their reels... I shipped them several, they called when they arrived, called when they done and called when they were being shipped out. No issues but Powell does that, Dobyns same thing, so I bet they do it for multiple returns on the same Rod doesnt happen
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08. www.basscat.com
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Re: Lews customer service
[Re: Garett]
#13119707
04/10/19 07:41 PM
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Joined: Aug 2009
Posts: 10,830
9094
TFF Guru
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TFF Guru
Joined: Aug 2009
Posts: 10,830 |
Saves whoever is shipping it back a lot of money.
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Re: Lews customer service
[Re: Garett]
#13119725
04/10/19 07:59 PM
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Joined: Nov 2008
Posts: 886
SWH
Pro Angler
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Pro Angler
Joined: Nov 2008
Posts: 886 |
I would also think cutting the rod near the blank assume you wont put a new tip on a broken rod and keep fishing and get a new one...?
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Re: Lews customer service
[Re: forkduc]
#13119732
04/10/19 08:04 PM
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Joined: May 2008
Posts: 1,684
greenen
Extreme Angler
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Extreme Angler
Joined: May 2008
Posts: 1,684 |
I just had a Powell snap and they just wanted pictures of the logo cut, info panel and the whole rod. Me too. Broke it myself and assume I cut it up and sent the pics so they would ship a replacement after I paid the replacement fee. Keeps from having to send it in and proves you're not getting a cut-rate rod.
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