Forums59
Topics1,037,836
Posts13,935,361
Members144,150
|
Most Online39,925 Dec 30th, 2023
|
|
Lowrance Hook 2 Triple Shot Nightmare
#13091320
03/13/19 07:18 PM
|
Joined: Apr 2004
Posts: 687
Big1Bass
OP
Pro Angler
|
OP
Pro Angler
Joined: Apr 2004
Posts: 687 |
I purchased The Hook 2 Triple Shot and I am having a nightmare..
BPS sold me the Gear Guard with the value if anything is wrong they will either repair or replace..
I have the same issue with the Time and Date not displaying on the Overlay, the same problem with the HDS's.. Lowrance is not recognizing that this a problem yet and has no software fix.. (Per Rob Jasper Lowrance Pro Staff)
I also have a problem with setting the correct time.. It's either 6 Minutes slow or 6 Minutes fast..
The Sonar freezes from time to time and requires a reboot to correct.
I shipped off the unit on 2/20 and have not heard back from anybody.. I have called Gear Guard numerous times to get no update and with the response they will call me back.. (No Call Backs)
I have called BPS and their response is call Gear Guard. (Punt) ( Deflect )-- Horrible attitudes at the customer service desk at BPS.
I'm close to throwing in the Towel on Lowrance and move to either Hummingbird or Garmin. - And I won't be purchasing it at BPS or Cabellas
Any Recommendations? Am I being unreasonable?
|
|
Re: Lowrance Hook 2 Triple Shot Nightmare
[Re: Big1Bass]
#13091765
03/14/19 02:31 AM
|
Joined: Jul 2003
Posts: 3,290
Jason Gilstrap
Mr. Lowrance
|
Mr. Lowrance
Joined: Jul 2003
Posts: 3,290 |
Did you send in the unit into Lowrance or did BPS (gear guard)?
|
|
Re: Lowrance Hook 2 Triple Shot Nightmare
[Re: Jason Gilstrap]
#13093452
03/15/19 06:33 PM
|
Joined: Apr 2004
Posts: 687
Big1Bass
OP
Pro Angler
|
OP
Pro Angler
Joined: Apr 2004
Posts: 687 |
BPS Gear Guard.. Horrible Experience.. I called Gear Guard again to escalate to a manager and they told me they don't have one.. I called Charles at BPS Grapevine today who said he was going to call me back at 10:30 am this morning.. It's 1:30 PM now with no call back.. I feel helpless and they have my unit as hostage..
|
|
Re: Lowrance Hook 2 Triple Shot Nightmare
[Re: Big1Bass]
#13096023
03/18/19 06:39 PM
|
Joined: Apr 2004
Posts: 687
Big1Bass
OP
Pro Angler
|
OP
Pro Angler
Joined: Apr 2004
Posts: 687 |
update.. Escalated to BPS and Gear Guard is replacing my unit and throwing an additional $25 dollars on for my trouble.. Horrible experience but at least they are doing the right thing..
|
|
Moderated by banker-always fishing, chickenman, Derek 🐝, Duck_Hunter, Fish Killer, J-2, Jacob, Jons3825, JustWingem, Nocona Brian, Toon-Troller, Uncle Zeek, Weekender1
|