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Abu Garcia Customer Service??? #12920276 10/02/18 07:15 PM
Joined: Sep 2016
Posts: 425
J
JWC Nauticstar Offline OP
Angler
OP Offline
Angler
J
Joined: Sep 2016
Posts: 425
I was wondering if anyone has ever contacted Abu Garcia for a broken rod that was still under warrantee?
Have a Veritas 7'6" MH that I broke tip on setting the hook on a fish.
I originally ordered that rod and a Revo reel direct from Abu G online a little over a year ago.
I sent them an e-mail right after it happened 2 weeks ago and received no response. I sent another e-mail a few days later asking if they received my inquiry and still nothing. So late last week I sent another asking one way or another on the rod issue, still nothing.

I still get their daily e-mails asking me to buy stuff from them, but I have yet to get a response. Not sure what to do next.

Re: Abu Garcia Customer Service??? [Re: JWC Nauticstar] #12920312 10/02/18 07:50 PM
Joined: Oct 2012
Posts: 4,408
L
lenahorse Offline
TFF Team Angler
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L
Joined: Oct 2012
Posts: 4,408
Call

Re: Abu Garcia Customer Service??? [Re: lenahorse] #12920346 10/02/18 08:22 PM
Joined: Sep 2016
Posts: 425
J
JWC Nauticstar Offline OP
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J
Joined: Sep 2016
Posts: 425
WE......LL That was too easy.

Re: Abu Garcia Customer Service??? [Re: JWC Nauticstar] #12952052 11/01/18 04:20 AM
Joined: Jul 2010
Posts: 636
E
ETxRT Offline
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E
Joined: Jul 2010
Posts: 636
I had the same thing happen with a Veracity rod, I ended up calling and eventually ended up having to email pics of the rod and receipt. The rod I had, had been discontinued, I was offered several rods of equal or greater value. I ended up with a Fenwick Elite Tech Bass rod and couldn't be happier.


2011 Legend Alpha 211 DCX
250 Mercury Pro XS- 25p Tempest B&B’d by Josh at Steve’s Custom props
36v Motorguide Xi5 connected to
Lowrance HDS 9 Gen 2
Humminbird Solix 10 CHIRP MSI G2, Onix 10
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