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Jan 23rd, 2013
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+++Humminbird Customer Service......+++ New Update 8/20 Today #12860709
08/11/18 02:34 AM
08/11/18 02:34 AM
Joined: Oct 2007
Posts: 3,141
Forney
5
5Redman8 Offline OP
TFF Team Angler
5Redman8  Offline OP
TFF Team Angler
5

Joined: Oct 2007
Posts: 3,141
Forney
Update 8/20.....got taken care of today. A new unit is on the way. Ms. Hates stepped up and did the right thing.

Update 8/19 here.....Finally made it to the lake this afternoon and the imaging is amazing. But the kicker is MY UNIT STILL HAS THE SAME FREAKING PROBLEM. GETS HOT AND WILL NOT RESTART. NOW THE POS WILL NOT EVEN BOOT UP WILL NOT TURN OFF WILL NOT DO SPIT!!!!




Long story as short as I can sum up....

Bought my first Humminbird products ever.

Helix Mega 12 SI DI G2N and Helix Mega DI 10 G2N

Install done very well by David at Shut Up and Fish

On Friday 8/3 as part of install, David and I got to play with the Helix 12 for about 10 minutes and it began overheating and bugging out.

Got shipping label from HB....sent it out Friday 8/3 and made sure there was a pick up after I dropped it off.....wish I had known they only set it up for ground shipping. I would have paid my own shipping to get it there quicker.

David thought I would have it back this week....early this week.

Package got to HB on Tuesday at noon. I called Wednesday to check what they had found and they told me to call Thursday....seemed bothered that I would call. She figured it would be fixed and on the way Thursday afternoon.

I called this morning to check on it to see if it shipped....Iím headed out of town and I wanted to make arrangements for a friend to pick it up off my porch. Still hadnít shipped but they did know the screen had to be replaced. NOTHING LIKE HAVING A BRAND NEW UNIT WITH PARTS REPLACED. I would have liked to be offered a replacement. Still had no shipping information but said it WILL ship this afternoon and you will get tracking info sent to your email.

Since they close at 4:30pm I called at 4:25pm because I still had no tracking info.....they were once again bothered to be called. They still had no tracking info but said it was going out and I would have tracking info shortly.

Well here it is.....9:30pm and I still have no tracking information.

My biggest gripes are....
Bad unit repaired not replaced
Being told it would ship when it didnít.....2 times so far

This was a big purchase for me so my excitement to get to use it last weekend and then hoping to use it this weekend is a huge disappointment.

Selling as many units as they do, they lose sight of the fact that for some people this is a major purchase/expense. An apology and expedited shipping would go a long way.

Last edited by 5Redman8; 08/20/18 02:28 PM.

Originally Posted By: Dubee
People wanting to learn, watching idiots that don't know what they are doing doesn't help anyone.
Bass Fishing Ad
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860752
08/11/18 03:30 AM
08/11/18 03:30 AM
Joined: Jun 2018
Posts: 10
M
MNBASSGUY Offline
Green Horn
MNBASSGUY  Offline
Green Horn
M

Joined: Jun 2018
Posts: 10
sorry to hear that. I just dealt with Lowrance and they weren't too quick either.

Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860766
08/11/18 04:42 AM
08/11/18 04:42 AM
Joined: Oct 2009
Posts: 1,094
Grand Saline, Texas
C
Champion 221 Elite Online happy
Extreme Angler
Champion 221 Elite  Online Happy
Extreme Angler
C

Joined: Oct 2009
Posts: 1,094
Grand Saline, Texas
Lowrance customer service is the worst of any.Bought a brand new unit.Unit was bad right out of the box.2 day shipping back to Lowrance.After over a dozen phone calls and nearly a month waiting I finally received a new unit.


Just Fishing For Fun!
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860786
08/11/18 10:02 AM
08/11/18 10:02 AM
Joined: Oct 2005
Posts: 69,856
Realville
John175ģ Online happy
Super Freak
John175ģ  Online Happy
Super Freak

Joined: Oct 2005
Posts: 69,856
Realville
Should probably sell them and get Garmins.


Hatred corrodes the container it's carried in.
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860828
08/11/18 11:56 AM
08/11/18 11:56 AM
Joined: Aug 2009
Posts: 908
North East, TX
B
Beast From The East Offline
Pro Angler
Beast From The East  Offline
Pro Angler
B

Joined: Aug 2009
Posts: 908
North East, TX
Garmin and power pole are far and away the best customer service Iíve ever used.

Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860834
08/11/18 12:16 PM
08/11/18 12:16 PM
Joined: Apr 2008
Posts: 411
Alba, TX
TX Rig Offline
Angler
TX Rig  Offline
Angler

Joined: Apr 2008
Posts: 411
Alba, TX
Wow - I have had Humminbirds for years and worked with the service department many times. They have always been spot on and done more than expected at times. One time they sent me a complete unit with new transducer mounting brackets and GPS antenna to replace my unit that was a year old and still under warranty. Sounds like you caught them on a bad week or things are a changing. Better luck next time.


Tx Rig

Stats
Bassmasters Lunker Club 3/2008 10.5#
DPT BB 3.5# 4/2008
Mad Dog 1st HS/BB 9.25# 9/2008
DPT 2nd HS 15.5# 3/2010
JC Outdrs 1st HS/BB 8.25# 6/2010
LFBB 6/2010
DPT 4th HS 22.9# 3/2011
DPT 3rd HS 22.27# 4/2014
DPT 4th HS 11.43# 4/2016
VFE 3rd HS 4.80# 8/2016
DPT 1st HS 15.17# 4/2017
DPT 3rd HS 13.63# 4/2018
VFE 2nd HS 8.0# 4/2018
VFE 3rd HS 8.77# 5/2018
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860850
08/11/18 12:50 PM
08/11/18 12:50 PM
Joined: Jun 2008
Posts: 2,794
The Great State of Texas
H
Hog Jaw Online content
Extreme Angler
Hog Jaw  Online Content
Extreme Angler
H

Joined: Jun 2008
Posts: 2,794
The Great State of Texas
Never had any problems with Hummingbird Customer Service , they always went out of their way to help me .

Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860870
08/11/18 01:29 PM
08/11/18 01:29 PM
Joined: Aug 2011
Posts: 2,516
Grapevine
P
pelican Offline
Extreme Angler
pelican  Offline
Extreme Angler
P

Joined: Aug 2011
Posts: 2,516
Grapevine
HB customer service always been very good to me.
I will agree, I donít think Iíd want a new unit that already has had the screen replaced, just send me a new unit and letís start over, IMO.



I've never been good, But I've been Lucky!
I don't Lie or Exaggerate, but sometimes I remember BIG!
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860908
08/11/18 02:22 PM
08/11/18 02:22 PM
Joined: Apr 2012
Posts: 268
NE Texas
S
stapler101 Offline
Angler
stapler101  Offline
Angler
S

Joined: Apr 2012
Posts: 268
NE Texas
Where did you buy the Helix? Sounds to me like it was bad straight out of the box and could have been returned to the seller for immediate replacement.


If everything seems under control, you're just not going fast enough! ------Mario Andretti
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: stapler101] #12860916
08/11/18 02:29 PM
08/11/18 02:29 PM
Joined: Oct 2007
Posts: 3,141
Forney
5
5Redman8 Offline OP
TFF Team Angler
5Redman8  Offline OP
TFF Team Angler
5

Joined: Oct 2007
Posts: 3,141
Forney
Originally Posted By: stapler101
Where did you buy the Helix? Sounds to me like it was bad straight out of the box and could have been returned to the seller for immediate replacement.


To be honest, I never contacted Russell Marine.....I made the mistake of thinking Humminbird would take care of me. David thought the same.


Originally Posted By: Dubee
People wanting to learn, watching idiots that don't know what they are doing doesn't help anyone.
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860920
08/11/18 02:33 PM
08/11/18 02:33 PM
Joined: Oct 2013
Posts: 516
DFW
DEFMP Offline
Pro Angler
DEFMP  Offline
Pro Angler

Joined: Oct 2013
Posts: 516
DFW
Did you buy the unit from the company doing the install? If so, they should have sent you away with a working unit and taken care of the broken one. My experience with HB customer service has been excellent, Lowrance on the other hand, far from it.

Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12860949
08/11/18 03:29 PM
08/11/18 03:29 PM
Joined: Feb 2011
Posts: 684
Snyder, TX
S
sprigsss Offline
Pro Angler
sprigsss  Offline
Pro Angler
S

Joined: Feb 2011
Posts: 684
Snyder, TX
Yes I would have returned to store I purchased from and exchanged for a new one.

Would only deal with manufacturer if store warranty was expired.

Good luck, hope this ends well for you.

Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: DEFMP] #12860981
08/11/18 04:01 PM
08/11/18 04:01 PM
Joined: Oct 2007
Posts: 3,141
Forney
5
5Redman8 Offline OP
TFF Team Angler
5Redman8  Offline OP
TFF Team Angler
5

Joined: Oct 2007
Posts: 3,141
Forney
Bought from Russell Marine and installed by Shut Up and Fish.

I didnít contact Russell until today....my fault for thinking HB would stand tall.

Shut Up and Fish went above and beyond to help out.


Originally Posted By: Dubee
People wanting to learn, watching idiots that don't know what they are doing doesn't help anyone.
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12861760
08/12/18 03:13 PM
08/12/18 03:13 PM
Joined: May 2009
Posts: 150
East Texas
M
Moose364 Offline
Outdoorsman
Moose364  Offline
Outdoorsman
M

Joined: May 2009
Posts: 150
East Texas
I can't believe Humminbird didn't tell you to take it back to dealer, couple of year's ago when I got my first SI unit it would not boot-up, called humminbird and was told to take it back to Academy where I had got it from. Academy swapped it out no problem.


24' tracker pontoon stripped of the useless stuff rebuilt for crappie and cats
Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8] #12861837
08/12/18 05:07 PM
08/12/18 05:07 PM
Joined: Jun 2012
Posts: 9,863
Texas
D
Douglas J Offline
TFF Celebrity
Douglas J  Offline
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D

Joined: Jun 2012
Posts: 9,863
Texas
Iíve never had a bad experience with Humminbird personally. But, Iíve also never perceived I was ďa botherĒ to them. Did they really tell you that you were ďbotheringĒ them?

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