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Jan 23rd, 2013
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Helix 5 do I have a warranty issue? #12850327
08/02/18 03:12 AM
08/02/18 03:12 AM
Joined: Feb 2006
Posts: 363
Texas
Alumacraft 14 Offline OP
Angler
Alumacraft 14  Offline OP
Angler

Joined: Feb 2006
Posts: 363
Texas
When I am on any fish finding view, the scroll speed is at a snails pace, it moves one frame per 2 sec. I have scroll speed set to max. Turning it off and back on it will work fine for a few minutes then slow down as described.

Another thing I have notice is I can hear loud transducer clicks coming from the view screen or at least near the screen. I have had a few depth finder and never have I heard the transducer clicking so loud as if I were next to it.

The unit ran great for 7 days of fishing and started this on the 8th. I checked my connections while on the water and they are very clean and snug. System diagnostic view says I pass everything.

Last edited by Alumacraft 14; 08/02/18 03:13 AM.
Re: Helix 5 do I have a warranty issue? [Re: Alumacraft 14] #12850525
08/02/18 01:13 PM
08/02/18 01:13 PM
Joined: Jun 2007
Posts: 405
Arlington, TX
ToadThrower Offline
Angler
ToadThrower  Offline
Angler

Joined: Jun 2007
Posts: 405
Arlington, TX
I would call HUMMINBIRD customer service 800-633-1468 and ask...they are very helpful in trouble shooting any issue...and the turn around is about a week to 10 days if you have to send it in...sounds like it is not working like it should so get it fixed so you can enjoy it...

Re: Helix 5 do I have a warranty issue? [Re: Alumacraft 14] #12850938
08/02/18 06:19 PM
08/02/18 06:19 PM
Joined: Feb 2010
Posts: 10,705
Lewisville Tx.
shut-up-and-fish Offline
TFF Guru
shut-up-and-fish  Offline
TFF Guru

Joined: Feb 2010
Posts: 10,705
Lewisville Tx.

Go to set up. Scroll down to restore defaults. Perform a restore defaults and the issue should be resolved.

Also, check your software status. If you are not running the current version software I recommend doing an update as well.

Current software version for the Helix 5
https://www.humminbird.com/support/software-updates



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Re: Helix 5 do I have a warranty issue? [Re: Alumacraft 14] #12854382
08/05/18 06:46 PM
08/05/18 06:46 PM
Joined: Feb 2006
Posts: 363
Texas
Alumacraft 14 Offline OP
Angler
Alumacraft 14  Offline OP
Angler

Joined: Feb 2006
Posts: 363
Texas
Will do. Thanks for your responses.

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