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Jan 23rd, 2013
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Power Pole Customer Service ***** #12805124
06/25/18 09:12 PM
06/25/18 09:12 PM
Joined: Feb 2011
Posts: 409
G
gut hooked Offline OP
Angler
gut hooked  Offline OP
Angler
G

Joined: Feb 2011
Posts: 409
I had an issue with a hose on a power pole ( a hose ruptured). I called power pole and told them I had a unit that I bought used. It didn't matter. Customer service promptly set me a new set of hoses. I then installed the hoses and the ferrules were bad. I called today to ask about new ferrules. They are on the way. This is crazy good customer service.

Anyway, as much as people complain, I wanted to prop up these guys......

Last edited by gut hooked; 06/25/18 09:16 PM.
Re: Power Pole Customer Service ***** [Re: gut hooked] #12805139
06/25/18 09:22 PM
06/25/18 09:22 PM
Joined: Apr 2009
Posts: 2,268
Outdoordude Online happy
Extreme Angler
Outdoordude  Online Happy
Extreme Angler

Joined: Apr 2009
Posts: 2,268
They're good people. I've had excellent experiences with them.

Re: Power Pole Customer Service ***** [Re: gut hooked] #12805148
06/25/18 09:28 PM
06/25/18 09:28 PM
Joined: Jan 2004
Posts: 55,158
Highway 1
Mark Perry Online content
Super Freak
Mark Perry  Online Content
Super Freak

Joined: Jan 2004
Posts: 55,158
Highway 1
That is routine for them. Always great service.

Re: Power Pole Customer Service ***** [Re: gut hooked] #12805164
06/25/18 09:38 PM
06/25/18 09:38 PM
Joined: Nov 2013
Posts: 487
Deck of my boat
Big Worm78 Offline
Angler
Big Worm78  Offline
Angler

Joined: Nov 2013
Posts: 487
Deck of my boat
Some of the best customer service possibly in the fishing industry. IMO


Lake Fork the new white bass Capital of Texas!
Re: Power Pole Customer Service ***** [Re: gut hooked] #12805190
06/25/18 10:02 PM
06/25/18 10:02 PM
Joined: May 2009
Posts: 88
Livingston, Texas
B
BigTxBassMan Online content
Outdoorsman
BigTxBassMan  Online Content
Outdoorsman
B

Joined: May 2009
Posts: 88
Livingston, Texas
Best CS in the business without a doubt!

Re: Power Pole Customer Service ***** [Re: gut hooked] #12805207
06/25/18 10:12 PM
06/25/18 10:12 PM
Joined: Aug 2009
Posts: 909
North East, TX
B
Beast From The East Offline
Pro Angler
Beast From The East  Offline
Pro Angler
B

Joined: Aug 2009
Posts: 909
North East, TX
Power pole customer service is the best in the business.

Re: Power Pole Customer Service ***** [Re: gut hooked] #12805466
06/26/18 01:24 AM
06/26/18 01:24 AM
Joined: May 2008
Posts: 5,453
Magnolia, Texas
R
Rayzor Offline
TFF Celebrity
Rayzor  Offline
TFF Celebrity
R

Joined: May 2008
Posts: 5,453
Magnolia, Texas
Great customer service!


Be safe,
Rayzor

2001 Triton Tx-21/225 Mercury EFI
Re: Power Pole Customer Service ***** [Re: gut hooked] #12805549
06/26/18 02:23 AM
06/26/18 02:23 AM
Joined: Feb 2011
Posts: 472
Frisco, Texas
D
dock30tv Online content
Angler
dock30tv  Online Content
Angler
D

Joined: Feb 2011
Posts: 472
Frisco, Texas
Got one power pole that is acting ridiculous and takes forever to come up and down. I guess I will be give them a call. Does anybody know where to get these things serviced if not?


~` Subscribe to the YouTube Channel `~
"Somewhere after 5 O'clock it's Dock:30"
- <>< www.tinyurl.com/dock30tv <>< -
Re: Power Pole Customer Service ***** [Re: dock30tv] #12805560
06/26/18 02:28 AM
06/26/18 02:28 AM
Joined: Jan 2012
Posts: 1,107
Haslet, TX
Clark3 Offline
Extreme Angler
Clark3  Offline
Extreme Angler

Joined: Jan 2012
Posts: 1,107
Haslet, TX
Originally Posted By: dock30tv
Got one power pole that is acting ridiculous and takes forever to come up and down. I guess I will be give them a call. Does anybody know where to get these things serviced if not?


Are you sure you didn’t set it to the lowest speed setting on the pump controller. It has 3 setting s


Re: Power Pole Customer Service ***** [Re: Mark Perry] #12805832
06/26/18 01:09 PM
06/26/18 01:09 PM
Joined: Jan 2010
Posts: 3,517
North Richland Hills, TX
Fishinfellow Online content
TFF Team Angler
Fishinfellow  Online Content
TFF Team Angler

Joined: Jan 2010
Posts: 3,517
North Richland Hills, TX
Originally Posted By: Mark Perry
That is routine for them. Always great service.


Yep. They are incredibly helpful.


Thats my money fish
[Linked Image]
Kris Winhold
Re: Power Pole Customer Service ***** [Re: gut hooked] #12805837
06/26/18 01:13 PM
06/26/18 01:13 PM
Joined: Nov 2002
Posts: 4,357
Katy, Texas US
BMCD Online content
TFF Team Angler
BMCD  Online Content
TFF Team Angler

Joined: Nov 2002
Posts: 4,357
Katy, Texas US
I bent a bracket, my fault, explained that to them. Tried to pay, sent it for free.

Re: Power Pole Customer Service ***** [Re: gut hooked] #12805910
06/26/18 02:08 PM
06/26/18 02:08 PM
Joined: Jul 2011
Posts: 2,357
McKinney, TX
D
David Burton Offline
Extreme Angler
David Burton  Offline
Extreme Angler
D

Joined: Jul 2011
Posts: 2,357
McKinney, TX
They are excellent!!!


David Burton
2015 Skeeter FX 21

...and down goes PhotoBucket with the new Terms of Service... I predict they will be out of business or begging for forgiveness inside a month. 6/30/2017
Re: Power Pole Customer Service ***** [Re: gut hooked] #12805911
06/26/18 02:08 PM
06/26/18 02:08 PM
Joined: Apr 2006
Posts: 787
hubbard
D
dobbin Offline
Pro Angler
dobbin  Offline
Pro Angler
D

Joined: Apr 2006
Posts: 787
hubbard
Best CS I have received from anybody anywhere. PP moving on it's own are trying to, when it got to the up position the pump would keep running. It also had a cracked bracket, not sure how it cracked but it was. Called them on the phone and they ask for serial number of the unit. Parts on the way the next day. The only thing they ask was return the parts in 30 days. They sent mother board, top cap to the pump, new bracket, new bolts, spacers and nuts. They send a bill but if parts send back no charge total was $620.

The boat is a 2011 and the poles came with the boat...No questions ask They were nice as they could be. The box the parts came in even had instructions of how to work on the unit....

If you need help looking at how to work on the PP You tube is your friend. Only thing they have it setting on a counter top... Getting to the pump in the bottom of the boat is the biggest problem...

May you go catching instead of fishing


Champion Jigs
Re: Power Pole Customer Service ***** [Re: gut hooked] #12806077
06/26/18 03:34 PM
06/26/18 03:34 PM
Joined: Oct 2006
Posts: 10,354
Trophy Club, TX
Ken A. Offline
TFF Guru
Ken A.  Offline
TFF Guru

Joined: Oct 2006
Posts: 10,354
Trophy Club, TX
Good to hear!

Re: Power Pole Customer Service ***** [Re: gut hooked] #12806191
06/26/18 04:42 PM
06/26/18 04:42 PM
Joined: Jul 2015
Posts: 554
On the Wheel
L
LinkLowrance Offline
Pro Angler
LinkLowrance  Offline
Pro Angler
L

Joined: Jul 2015
Posts: 554
On the Wheel
Another reason I choose PP over Talons. They're good people.

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