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Dec 30th, 2023
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 Lew's Customer Service
#12705573
04/06/18 02:55 PM
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Joined: Apr 2012
Posts: 277
stapler101
OP
Angler
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OP
Angler
Joined: Apr 2012
Posts: 277 |
I can't say enough good things about Lew's service when parts are needed!
Lisa Adams, a service tech, is unbelievably friendly, helpful and knowledgeable.
I called in to order some parts for an old TL1H reel.
Lisa said that she probably did not have new parts but she found a used working reel and she is sending me the needed parts for NO charge!
This is the 2nd time I have ordered parts (the 1st time was only 2 small springs) and there was no charge!
How may companies, regardless of the initial price, still provide this level of customer service?
Not many!!
If everything seems under control, you're just not going fast enough! ------Mario Andretti
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Re: Lew's Customer Service
[Re: stapler101]
#12705581
04/06/18 03:00 PM
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Joined: Oct 2004
Posts: 12,182
Mike Keenan
TFF Guru
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TFF Guru
Joined: Oct 2004
Posts: 12,182 |
Plus when you send your reels in for service they offer a quick turn around... almost as great as Shimano out in California.
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08. www.basscat.com
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Re: Lew's Customer Service
[Re: stapler101]
#12706002
04/06/18 08:00 PM
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Joined: Jul 2014
Posts: 1,989
SAKS
Extreme Angler
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Extreme Angler
Joined: Jul 2014
Posts: 1,989 |
I bought a new reel off ebay once and it arrived damaged. The seller would not take it back or refund. I ended up getting my money back from ebay but to my point. I called Lew's about repairing it for me and told them the story and they told me to send it back to them and they would fix it. They ended up send me a new one at no charge. I called to make sure there wasn't a mistake and he told me no mistake just remember what he did for me in future reel purchases and thanks for being a Lew's customer.
Last edited by SAKS; 04/07/18 02:51 PM.
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Re: Lew's Customer Service
[Re: stapler101]
#12706029
04/06/18 08:18 PM
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Joined: Mar 2011
Posts: 128
Nick From Minnesota
Outdoorsman
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Outdoorsman
Joined: Mar 2011
Posts: 128 |
That is awesome. I think I will buy Lews from here on out.
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Re: Lew's Customer Service
[Re: stapler101]
#12706092
04/06/18 09:17 PM
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Joined: Sep 2016
Posts: 209
Jaden Oberkrom
Outdoorsman
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Outdoorsman
Joined: Sep 2016
Posts: 209 |
Ive had the same experiences! Cant go with with Lews!
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Re: Lew's Customer Service
[Re: Jaden Oberkrom]
#12706147
04/06/18 09:47 PM
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Joined: Oct 2004
Posts: 12,182
Mike Keenan
TFF Guru
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TFF Guru
Joined: Oct 2004
Posts: 12,182 |
Ive got 5 of them Im going to send them for servicing and cleaned up. I do like my Lews. I think they charge $15.00 with a quick turn around.
Last edited by Mike Keenan; 04/07/18 03:19 AM.
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08. www.basscat.com
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Re: Lew's Customer Service
[Re: stapler101]
#12706628
04/07/18 10:02 AM
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Joined: Mar 2004
Posts: 324
txfsh
Angler
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Angler
Joined: Mar 2004
Posts: 324 |
They made me a believer. I stepped on my wifes Lews and broke the handle. I called to get a replacement and they sent me the new handle, shipped it to my house and at NO CHARGE. Been buying Lews ever since. They make a get rod also.
You never want a drink of water till the well runs dry
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Re: Lew's Customer Service
[Re: stapler101]
#12706729
04/07/18 01:14 PM
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Joined: Mar 2006
Posts: 8,111
reeltexan
TFF Celebrity
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TFF Celebrity
Joined: Mar 2006
Posts: 8,111 |
Lew's has always been the best.
"..The pleasantist angling is to see the fish
Cut with her golden oars the silver stream,
And greedily devour the treacherous bait.
Bill Shakespeare![[Linked Image]](http://s4.postimage.org/f0dhseas/P1120145.jpg)
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