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Jan 23rd, 2013
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Lew's Customer Service #12705573
04/06/18 02:55 PM
04/06/18 02:55 PM
Joined: Apr 2012
Posts: 270
NE Texas
S
stapler101 Offline OP
Angler
stapler101  Offline OP
Angler
S

Joined: Apr 2012
Posts: 270
NE Texas
I can't say enough good things about Lew's service when parts are needed!
Lisa Adams, a service tech, is unbelievably friendly, helpful and knowledgeable.
I called in to order some parts for an old TL1H reel.
Lisa said that she probably did not have new parts but she found a used working reel and she is sending me the needed parts for NO charge!
This is the 2nd time I have ordered parts (the 1st time was only 2 small springs) and there was no charge!
How may companies, regardless of the initial price, still provide this level of customer service?
Not many!!


If everything seems under control, you're just not going fast enough! ------Mario Andretti
Bass Fishing Ad
Re: Lew's Customer Service [Re: stapler101] #12705581
04/06/18 03:00 PM
04/06/18 03:00 PM
Joined: Oct 2004
Posts: 11,108
San Diego, Ca/ Sanger, Tx
M
Mike Keenan Offline
TFF Guru
Mike Keenan  Offline
TFF Guru
M

Joined: Oct 2004
Posts: 11,108
San Diego, Ca/ Sanger, Tx
Plus when you send your reels in for service they offer a quick turn around... almost as great as Shimano out in California.


R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.
www.basscat.com

Re: Lew's Customer Service [Re: stapler101] #12706002
04/06/18 08:00 PM
04/06/18 08:00 PM
Joined: Jul 2014
Posts: 1,134
SAKS Online happy
Extreme Angler
SAKS  Online Happy
Extreme Angler

Joined: Jul 2014
Posts: 1,134
I bought a new reel off ebay once and it arrived damaged. The seller would not take it back or refund. I ended up getting my money back from ebay but to my point. I called Lew's about repairing it for me and told them the story and they told me to send it back to them and they would fix it. They ended up send me a new one at no charge. I called to make sure there wasn't a mistake and he told me no mistake just remember what he did for me in future reel purchases and thanks for being a Lew's customer.

Last edited by SAKS; 04/07/18 02:51 PM.
Re: Lew's Customer Service [Re: stapler101] #12706029
04/06/18 08:18 PM
04/06/18 08:18 PM
Joined: Mar 2011
Posts: 119
Blaine, MN
N
Nick From Minnesota Offline
Outdoorsman
Nick From Minnesota  Offline
Outdoorsman
N

Joined: Mar 2011
Posts: 119
Blaine, MN
That is awesome. I think I will buy Lews from here on out.

Re: Lew's Customer Service [Re: stapler101] #12706092
04/06/18 09:17 PM
04/06/18 09:17 PM
Joined: Sep 2016
Posts: 115
J
JadensBasshole Offline
Outdoorsman
JadensBasshole  Offline
Outdoorsman
J

Joined: Sep 2016
Posts: 115
Iíve had the same experiences! Canít go with with Lews!


Ranger Boats
Shakey Head King
Re: Lew's Customer Service [Re: JadensBasshole] #12706147
04/06/18 09:47 PM
04/06/18 09:47 PM
Joined: Oct 2004
Posts: 11,108
San Diego, Ca/ Sanger, Tx
M
Mike Keenan Offline
TFF Guru
Mike Keenan  Offline
TFF Guru
M

Joined: Oct 2004
Posts: 11,108
San Diego, Ca/ Sanger, Tx
Iíve got 5 of them Iím going to send them for servicing and cleaned up. I do like my Lews. I think they charge $15.00 with a quick turn around.

Last edited by Mike Keenan; 04/07/18 03:19 AM.

R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.
www.basscat.com

Re: Lew's Customer Service [Re: stapler101] #12706628
04/07/18 10:02 AM
04/07/18 10:02 AM
Joined: Mar 2004
Posts: 311
Weatherford
T
txfsh Offline
Angler
txfsh  Offline
Angler
T

Joined: Mar 2004
Posts: 311
Weatherford
They made me a believer. I stepped on my wifes Lews and broke the handle. I called to get a replacement and they sent me the new handle, shipped it to my house and at NO CHARGE. Been buying Lews ever since. They make a get rod also.


You never want a drink of water till the well runs dry
Re: Lew's Customer Service [Re: stapler101] #12706729
04/07/18 01:14 PM
04/07/18 01:14 PM
Joined: Mar 2006
Posts: 2,555
Ovilla, TEXAS
reeltexan Offline
Extreme Angler
reeltexan  Offline
Extreme Angler

Joined: Mar 2006
Posts: 2,555
Ovilla, TEXAS


Lew's has always been the best.


"..The pleasantist angling is to see the fish
Cut with her golden oars the silver stream,
And greedily devour the treacherous bait.
Bill Shakespeare





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