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Jan 23rd, 2013
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tackle warehouse order #12683167
03/21/18 08:01 PM
03/21/18 08:01 PM
Joined: Aug 2012
Posts: 80
Tx
PMA123$ Offline OP
Outdoorsman
PMA123$  Offline OP
Outdoorsman

Joined: Aug 2012
Posts: 80
Tx
Wanted to start by saying I love tackle warehouse. Great selection and shipping is quick/affordable.

but today...

I received an order and 3 of the crank bait packages were opened and hooks were different. I ordered 6 norman deep little n (3 one color and 3 another). One package was taped up and the others were just open. The hooks were different on 3 of the 6 with noticeably cheaper hooks.

I contacted TW hoping to get this fixed and don't want future orders to be messed up.

Has anyone dealt with their customer service? This may seem petty but spending $100 on tackle is a lot for me (I'm poor).

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Re: tackle warehouse order [Re: PMA123$] #12683174
03/21/18 08:06 PM
03/21/18 08:06 PM
Joined: Jul 2010
Posts: 1,916
dallas, tx
bigcat85 Offline
Extreme Angler
bigcat85  Offline
Extreme Angler

Joined: Jul 2010
Posts: 1,916
dallas, tx
did they take care of you? did they fix it?was the customer service good?

Re: tackle warehouse order [Re: PMA123$] #12683176
03/21/18 08:07 PM
03/21/18 08:07 PM
Joined: Sep 2012
Posts: 1,550
Southwest Texas
InTheClear Offline
Extreme Angler
InTheClear  Offline
Extreme Angler

Joined: Sep 2012
Posts: 1,550
Southwest Texas
wow, if that's the case and it happened in their facility, who has time during business hours to even do that? I have had nothing but positive experiences with them!

Last edited by InTheClear; 03/21/18 08:08 PM.
Re: tackle warehouse order [Re: PMA123$] #12683178
03/21/18 08:08 PM
03/21/18 08:08 PM
Joined: Aug 2012
Posts: 80
Tx
PMA123$ Offline OP
Outdoorsman
PMA123$  Offline OP
Outdoorsman

Joined: Aug 2012
Posts: 80
Tx
I called and the guy told me to email with pictures... Sounded like they would take care of me... I'll update

Re: tackle warehouse order [Re: PMA123$] #12683250
03/21/18 08:52 PM
03/21/18 08:52 PM
Joined: Jan 2014
Posts: 210
College Station, TX
T
twstephens77 Offline
Outdoorsman
twstephens77  Offline
Outdoorsman
T

Joined: Jan 2014
Posts: 210
College Station, TX
Do they do returns? And how nice were the hooks on these baits? First thing I thought is that a customer ordered them, changed the hooks, and sent them back with the cheaper hooks as a way to get better hooks more cheaply. Doesn't seem like anyone there would have the time to do that. Or maybe I'm just paranoid and thinking like a criminal...


"You can’t get second things by putting them first; you can get second things only by putting first things first."
- C.S. Lewis
Re: tackle warehouse order [Re: PMA123$] #12683297
03/21/18 09:28 PM
03/21/18 09:28 PM
Joined: Jan 2017
Posts: 616
S
Shallow Waters Online content
Pro Angler
Shallow Waters  Online Content
Pro Angler
S

Joined: Jan 2017
Posts: 616
I bought an inflatable life vest from them that came to my door without the CO2 cartridge. I called and they had me use the return label that comes in the box with the shipment and had a new one out to me before my first one delivered back. THey were very apologetic and followed up the whole time.

Re: tackle warehouse order [Re: PMA123$] #12683310
03/21/18 09:37 PM
03/21/18 09:37 PM
Joined: Dec 2004
Posts: 25,987
Weatherford
Fish Killer Offline
Big Sexy
Fish Killer  Offline
Big Sexy

Joined: Dec 2004
Posts: 25,987
Weatherford
Geez my first thought were how could they find cheaper hooks than come on Norman's....


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Re: tackle warehouse order [Re: Fish Killer] #12683342
03/21/18 09:55 PM
03/21/18 09:55 PM
Joined: Feb 2012
Posts: 4,115
21xs Elite Offline
TFF Team Angler
21xs Elite  Offline
TFF Team Angler

Joined: Feb 2012
Posts: 4,115
Originally Posted By: Fish Killer
Geez my first thought were how could they find cheaper hooks than come on Norman's....

This^^^^^

Re: tackle warehouse order [Re: PMA123$] #12683381
03/21/18 10:23 PM
03/21/18 10:23 PM
Joined: Aug 2012
Posts: 80
Tx
PMA123$ Offline OP
Outdoorsman
PMA123$  Offline OP
Outdoorsman

Joined: Aug 2012
Posts: 80
Tx
TW offered to send me new ones of a different color. I’m happy with that.

Re: tackle warehouse order [Re: PMA123$] #12683478
03/22/18 12:20 AM
03/22/18 12:20 AM
Joined: Jul 2016
Posts: 64
P
Pitch Offline
Outdoorsman
Pitch  Offline
Outdoorsman
P

Joined: Jul 2016
Posts: 64
Tackle Warehouse is a mega MILLION DOLLAR operation; and they will take care of you>>>no questions asked. Fast, knowledgeable, courtesy customer service with a $5.00 dollar two day shipping rate...they stock a lot of hard to find items and if you watch their specials, you can save some $$$$$$.

Re: tackle warehouse order [Re: PMA123$] #12683573
03/22/18 01:46 AM
03/22/18 01:46 AM
Joined: Jul 2015
Posts: 1,309
Bella vista .arkansas
F
Flooringit Offline
Extreme Angler
Flooringit  Offline
Extreme Angler
F

Joined: Jul 2015
Posts: 1,309
Bella vista .arkansas
I got a call from them yesterday cause they won’t ship to a P.O. box I gave them a address. I then asked if they price matched amazon, was a flat out no. I had him cancel my abrazx line order. I decided to check to amazon price after I had already made the order. To my surprise it was 60 dollars less at amazon. I could e let 20 go but no way 60. Kind of a shame tackle warehouse sell just as much kind as amazon


2013 Phoenix 920xp
Re: tackle warehouse order [Re: PMA123$] #12683807
03/22/18 10:24 AM
03/22/18 10:24 AM
Joined: Jan 2017
Posts: 616
S
Shallow Waters Online content
Pro Angler
Shallow Waters  Online Content
Pro Angler
S

Joined: Jan 2017
Posts: 616
Price matching Amazon is like asking them to price match your neighbors garage sale.

Re: tackle warehouse order [Re: PMA123$] #12683884
03/22/18 11:51 AM
03/22/18 11:51 AM
Joined: Jun 2008
Posts: 2,794
The Great State of Texas
H
Hog Jaw Online content
Extreme Angler
Hog Jaw  Online Content
Extreme Angler
H

Joined: Jun 2008
Posts: 2,794
The Great State of Texas
Should this be in the Bass Section or Dear Abby Section .

Re: tackle warehouse order [Re: PMA123$] #12683910
03/22/18 12:19 PM
03/22/18 12:19 PM
Joined: Nov 2014
Posts: 6,613
Red Oak, Galveston, and Pagosa...
S
SteezMacQueen Online happy
TFF Celebrity
SteezMacQueen  Online Happy
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S

Joined: Nov 2014
Posts: 6,613
Red Oak, Galveston, and Pagosa...
I have ordered thousands and thousands of dollars worth of stuff....from plastics to Ultrex and Helix graphs.

I have never, ever, been unhappy with a single item.

I think some folks either expect their magical dollar to go too far or they are just gonna bitch regardless.


Eat. Sleep. Fish.
Re: tackle warehouse order [Re: PMA123$] #12684327
03/22/18 03:56 PM
03/22/18 03:56 PM
Joined: Sep 2008
Posts: 891
Palestine, TX
T
Tx Tree Grower Offline
Pro Angler
Tx Tree Grower  Offline
Pro Angler
T

Joined: Sep 2008
Posts: 891
Palestine, TX
For the most part I like TW. However, I do take issue with the way they handle backorders. The last two times I have had items that I ordered not show up. Upon inspection of the shipping invoice they did not charge me for them. Evidently they sold out of the product but it was not listed on the website at time of order as out of stock. The last time it really pissed me off because I paid for overnight shipping, and the one thing I really needed was not on the order. They need to come up with a way to let the customer know that they sold out of something between the time of order and shipping. When I order something and it shows in stock at time of order I just assume its going to show up.

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