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Jan 23rd, 2013
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Academy shipping problems #12627618
02/14/18 05:10 PM
02/14/18 05:10 PM
Joined: Sep 2014
Posts: 1,851
Nacog TX
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crapyetr Offline OP
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Nacog TX
i ordered 4 Missile soft plastics; they put them in a white pouch, delivered by FedEx...somehow, the pouch was smashed and broke open 2 pkts so i emailed Academy about it...they immediately told me give them the SKU #'s so they could replace them...also, i had a rod delivered with a broken tip...same thing...immediate replacement...those folks know what customer service means~~~!!!~~~


God, thank You that every day truly is a day of thanksgiving.
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Re: Academy shipping problems [Re: crapyetr] #12627932
02/14/18 07:47 PM
02/14/18 07:47 PM
Joined: Jan 2005
Posts: 5,663
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ChanceHuiet Offline
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I don't understand how that's an academy shipping problem. Academy even said they will make it right. Sounds like whoever they use to ship sucks. And from my experience they use FedEx alot and yeah FedEx sucks.


Originally Posted By: lakeforkfisherman
I can backlash toilet paper.
Re: Academy shipping problems [Re: crapyetr] #12627968
02/14/18 08:17 PM
02/14/18 08:17 PM
Joined: May 2002
Posts: 2,349
McKinney, TX
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Barn Offline
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McKinney, TX
Academy does a lot of ship from store. It could be a combination of FedEx and/or the store associate not getting it packaged properly. With that said, I have received orders from Academy in less than 24 hours just with their regular free shipping due to their ability to ship from stores.

Re: Academy shipping problems [Re: crapyetr] #12628051
02/14/18 09:01 PM
02/14/18 09:01 PM
Joined: Sep 2014
Posts: 1,851
Nacog TX
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crapyetr Offline OP
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Nacog TX
i suggested they NOT ship in the white soft bags...use BOXES to protect the contents...i agree, it wasn't Academy's fault it got smashed but a box would have protected that...regardless, they made it right immediately...EXCELLENT customer service


God, thank You that every day truly is a day of thanksgiving.
Re: Academy shipping problems [Re: crapyetr] #12628094
02/14/18 09:34 PM
02/14/18 09:34 PM
Joined: Nov 2008
Posts: 606
Weatherford, TX
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scott123456789 Offline
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Weatherford, TX
I had quite the opposite experience. Ordered a bunch of little baits on clearance to fill the $25 minimum.so far it’s come in three boxes all unreasonably sized for the item inside.

Re: Academy shipping problems [Re: crapyetr] #12628150
02/14/18 10:06 PM
02/14/18 10:06 PM
Joined: Sep 2014
Posts: 1,851
Nacog TX
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crapyetr Offline OP
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everytime i order from Academy, i get 3, 4, 5 pkgs of stuff...strange way to fill orders coming from multiple locations...


God, thank You that every day truly is a day of thanksgiving.
Re: Academy shipping problems [Re: crapyetr] #12628297
02/14/18 11:51 PM
02/14/18 11:51 PM
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ChanceHuiet Offline
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Originally Posted By: crapyetr
everytime i order from Academy, i get 3, 4, 5 pkgs of stuff...strange way to fill orders coming from multiple locations...


Yeah that's my gripe with academy. Place an order for 10 things you get 10 deliveries on different dates half the time.


Originally Posted By: lakeforkfisherman
I can backlash toilet paper.
Re: Academy shipping problems [Re: crapyetr] #12628334
02/15/18 12:20 AM
02/15/18 12:20 AM
Joined: May 2011
Posts: 1,517
abilene,texas
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pil,b Offline
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abilene,texas
But yamma senkos are cheaper banana

Re: Academy shipping problems [Re: crapyetr] #12628349
02/15/18 12:29 AM
02/15/18 12:29 AM
Joined: Oct 2007
Posts: 3,139
Forney
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Did you complain because the soft plastics came out of the bag....or were they missing?


Originally Posted By: Dubee
People wanting to learn, watching idiots that don't know what they are doing doesn't help anyone.
Re: Academy shipping problems [Re: 5Redman8] #12628384
02/15/18 12:47 AM
02/15/18 12:47 AM
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Nacog TX
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crapyetr Offline OP
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the gunk in the bag was all over the other 3 bags and there was little left in the opened bag...

Originally Posted By: 5Redman8
Did you complain because the soft plastics came out of the bag....or were they missing?


God, thank You that every day truly is a day of thanksgiving.
Re: Academy shipping problems [Re: crapyetr] #12628638
02/15/18 02:53 AM
02/15/18 02:53 AM
Joined: Nov 2008
Posts: 606
Weatherford, TX
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scott123456789 Offline
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This was my favorite so far. This box was easily 12x15 and all for a $2 pack of drop shot weights!

Re: Academy shipping problems [Re: crapyetr] #12630178
02/16/18 12:40 AM
02/16/18 12:40 AM
Joined: Feb 2005
Posts: 841
Iowa
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Bassalong Offline
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Iowa
I think Academy shipping is one of their strong points. True that they often ship in several containers , but I would rather get some of the order early rather then wait for the whole thing. Also like their $25 dollar minimum free shipping (keeps me from ordering [censored] I don't need), not to mention I'm not paying sales tax.

Re: Academy shipping problems [Re: crapyetr] #12630203
02/16/18 01:00 AM
02/16/18 01:00 AM
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Posts: 3,978
Jack County
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TCK73 Offline
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Jack County
Academy shipping has always been good for me. My son ordered a Falcon Inshore rod, and it arrived in an undamaged tube, but the rod was broken about nine inches from the tip. I simply emailed them, within ten minutes I had a reply and a prepaid shipping label. A new rod arrived two days later before I had even sent the old one back. The multiple package deal suits me, I get my stuff quicker that way.

Re: Academy shipping problems [Re: crapyetr] #12630601
02/16/18 06:24 AM
02/16/18 06:24 AM
Joined: Oct 2012
Posts: 151
Conroe, Texas
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mhall1986 Offline
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Conroe, Texas
I bought a couple of all star classics last year on sale for $19. They came in 4 shipments and all 4 were broken in at least 1 spot. No problems returning them though.

Re: Academy shipping problems [Re: crapyetr] #12630764
02/16/18 01:30 PM
02/16/18 01:30 PM
Joined: Sep 2014
Posts: 1,851
Nacog TX
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crapyetr Offline OP
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i complained twice about my last $30 shipment, for different reasons, and they emailed me a 20% coupon...they know customer service...


God, thank You that every day truly is a day of thanksgiving.
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