texasfishingforum.com logo
Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
Tstaff1225, PALMERFISHING, J Woot49, DustyZ71, Stankygato
109477 Registered Users
Top Posters(All Time)
TexDawg 90,295
hopalong 79,038
Pilothawk 77,750
John175® 70,155
JDavis7873® 67,393
Derek 🐝 61,816
Tritonman 58,479
Mark Perry 55,155
LoneStarSon® 54,905
facebook
Forum Statistics
Forums60
Topics739,578
Posts12,284,234
Members109,477
Most Online36,273
Jan 23rd, 2013
Print Thread
Page 1 of 4 1 2 3 4
Grande Bass Customer Service #12460599
10/10/17 04:11 PM
10/10/17 04:11 PM
Joined: Jun 2012
Posts: 9,932
Texas
D
Douglas J Online content OP
TFF Celebrity
Douglas J  Online Content OP
TFF Celebrity
D

Joined: Jun 2012
Posts: 9,932
Texas
Anyone else have a terrible time with customer service at Grande Bass?

I placed an order 2 weeks ago and even sent a "follow up" email last week to inquire about shipping, since I had received zero shipping info.

Just got a return email today stating they must have "shipped to the wrong person". They said they would "reship" my order and throw in some extras, heck I do not need "extras", I need what I paid for 2 weeks ago.


Anyone else ever have a bad experience with their customer service? Does it take that long to receive or read an email form paying customers?

I have not ordered directly from them in 4 or 5 years, now I remember why laugh


We didn't catch 60+,might have boatd in the 30
should,we didn't have fun expept alot more thie time of yearhope you get ready you'll be calling mr or E-MILK to a foods donatiom,,,Arter drin some red bullmdnd Vodlea
Re: Grande Bass Customer Service [Re: Douglas J] #12460616
10/10/17 04:20 PM
10/10/17 04:20 PM
Joined: May 2012
Posts: 4,523
San Antonio, Texas
B
bigbass94 Offline
TFF Team Angler
bigbass94  Offline
TFF Team Angler
B

Joined: May 2012
Posts: 4,523
San Antonio, Texas
I've had several bad experiences myself. From what I've witnessed, never order from them directly. I believe there was thread on here a year or two ago about people having bad experiences with Grande Bass as well.


"If people concentrated on the really important things in life, there'd be a shortage of fishing poles." - Doug Larson
Re: Grande Bass Customer Service [Re: Douglas J] #12460617
10/10/17 04:22 PM
10/10/17 04:22 PM
Joined: Jan 2017
Posts: 660
Lindale, TX
S
Shallow Waters Online content
Pro Angler
Shallow Waters  Online Content
Pro Angler
S

Joined: Jan 2017
Posts: 660
Lindale, TX
Seems like this topic has come up a couple of times with everyone having similar experiences. I think the Grande Bass Sponsored guy a little upset on the last thread. Grande Bass seems like one of those products where it is just best to get it from a store or find a good substitute.

Re: Grande Bass Customer Service [Re: Douglas J] #12460619
10/10/17 04:23 PM
10/10/17 04:23 PM
Joined: Feb 2014
Posts: 4,267
Fort Worth
S
Smurfs Online content
TFF Team Angler
Smurfs  Online Content
TFF Team Angler
S

Joined: Feb 2014
Posts: 4,267
Fort Worth
I would assume there still around here somewhere, Ill just wait here.
popcorn


Grandpa:
"Goats are for Muslim barbeque.
Is there some ethnic or religious that eats Llama?"
Re: Grande Bass Customer Service [Re: Shallow Waters] #12460636
10/10/17 04:30 PM
10/10/17 04:30 PM
Joined: Jun 2012
Posts: 9,932
Texas
D
Douglas J Online content OP
TFF Celebrity
Douglas J  Online Content OP
TFF Celebrity
D

Joined: Jun 2012
Posts: 9,932
Texas
Originally Posted By: Shallow Waters
Seems like this topic has come up a couple of times with everyone having similar experiences. I think the Grande Bass Sponsored guy a little upset on the last thread. Grande Bass seems like one of those products where it is just best to get it from a store or find a good substitute.


That is what I usually do, but what I wanted showed out of stock everywhere else except them directly, and yes I cringed when I hit the "place order" tab. laugh

I love their products, just despise their lack of CS.


We didn't catch 60+,might have boatd in the 30
should,we didn't have fun expept alot more thie time of yearhope you get ready you'll be calling mr or E-MILK to a foods donatiom,,,Arter drin some red bullmdnd Vodlea
Re: Grande Bass Customer Service [Re: Douglas J] #12460656
10/10/17 04:48 PM
10/10/17 04:48 PM
Joined: Apr 2016
Posts: 297
San Antonio, Texas
Wes H Offline
Angler
Wes H  Offline
Angler

Joined: Apr 2016
Posts: 297
San Antonio, Texas
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted.


fish
Re: Grande Bass Customer Service [Re: Wes H] #12460664
10/10/17 04:51 PM
10/10/17 04:51 PM
Joined: Feb 2014
Posts: 4,267
Fort Worth
S
Smurfs Online content
TFF Team Angler
Smurfs  Online Content
TFF Team Angler
S

Joined: Feb 2014
Posts: 4,267
Fort Worth
Originally Posted By: Wes H
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted.


You are correct, he will be along shortly.
popcorn


Grandpa:
"Goats are for Muslim barbeque.
Is there some ethnic or religious that eats Llama?"
Re: Grande Bass Customer Service [Re: Smurfs] #12460697
10/10/17 05:11 PM
10/10/17 05:11 PM
Joined: Apr 2005
Posts: 16,185
Fork/Arlington some.
RedSkeeter Offline

Bedazzled
RedSkeeter  Offline

Bedazzled

Joined: Apr 2005
Posts: 16,185
Fork/Arlington some.
Originally Posted By: Smurfs
Originally Posted By: Wes H
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted.


You are correct, he will be along shortly.
popcorn

Well, I'm not that GUY, but, I can delete this post...LOL..
Doug, they're (grandeBass) believe it or not, is a small company, it's not tackle warehouse. in fact when in a hurry, you would be better off going with tackle warehouse IMO.. I understand your frustration, Jerry will make it up to you, mistakes do happen..






Re: Grande Bass Customer Service [Re: RedSkeeter] #12460703
10/10/17 05:16 PM
10/10/17 05:16 PM
Joined: Jun 2012
Posts: 9,932
Texas
D
Douglas J Online content OP
TFF Celebrity
Douglas J  Online Content OP
TFF Celebrity
D

Joined: Jun 2012
Posts: 9,932
Texas
Originally Posted By: RedSkeeter
Originally Posted By: Smurfs
Originally Posted By: Wes H
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted.


You are correct, he will be along shortly.
popcorn

Well, I'm not that GUY, but, I can delete this post...LOL..
Doug, they're (grandeBass) believe it or not, is small company, it's not tackle warehouse. in fact when in a hurry, you would be better off going with tackle warehouse IMO.. I understand your frustration, Jerry will make it up to you, mistakes do happen..



I do like some of their products.

I have very thick skin and can live with getting grilled by the "GB crew" for posting this complaining about their CS. I know eventually they will ship my stuff. But, if you have the product according to your own website in stock, how in the world does it take 2 weeks to initiate shipping??

Like I said it's been a few years since I ordered direct and now I remember why laugh

Last edited by Doug R.; 10/10/17 08:19 PM.

We didn't catch 60+,might have boatd in the 30
should,we didn't have fun expept alot more thie time of yearhope you get ready you'll be calling mr or E-MILK to a foods donatiom,,,Arter drin some red bullmdnd Vodlea
Re: Grande Bass Customer Service [Re: Douglas J] #12460732
10/10/17 05:45 PM
10/10/17 05:45 PM
Joined: Oct 2010
Posts: 1,445
Houston, TX
96speed Offline
Extreme Angler
96speed  Offline
Extreme Angler

Joined: Oct 2010
Posts: 1,445
Houston, TX
I've addressed my concerns with them directly. They told me thanks for my concern and they would pass it along. Small company or big company doesn't matter. Poor communication and apathetic attitude.


Female drivers = No survivors
Re: Grande Bass Customer Service [Re: Douglas J] #12460771
10/10/17 06:35 PM
10/10/17 06:35 PM
Joined: Jul 2005
Posts: 2,740
Dallas, TX
Ted Martin Online content
Extreme Angler
Ted Martin  Online Content
Extreme Angler

Joined: Jul 2005
Posts: 2,740
Dallas, TX
company size has nothing to do with it, IMO.

in fact i tend to get outstanding, above and beyond type service from the smaller bait companies ... Santone, provider tackle, finch nasty, smash tech to name a few.

I am not saying grande has good or bad service, i do not know - but i know there's been a lot of 'noise' around them for years. being small isn't an excuse for poor service based experience with other small and local companies. if i have a T this weekend and desperately need some product, i know i can call any of the above directly and have them overnight - one of them has even shipped to the place i was going to stay that weekend because i wasn't going to be home before the T.

Re: Grande Bass Customer Service [Re: Douglas J] #12460804
10/10/17 07:06 PM
10/10/17 07:06 PM
Joined: Jun 2010
Posts: 2,371
Weatherford
David Welcher Offline
Extreme Angler
David Welcher  Offline
Extreme Angler

Joined: Jun 2010
Posts: 2,371
Weatherford
Think of it like this. They don't have a huge inventory. They make their orders as they come in. They are about 2 to 3 weeks out on your order. This place is not Tackle Warehouse, they make a great bait. If you don't like it, go buy something else. I know for all of you millennial's out there, who have had that Amazon pleasure of getting something the next day, that this is just hard to swallow. No, I am not an employee, but I do buy in bulk in the 100's when I do buy, as I have learned the hard way. Great product, so get in line and wait. LOL

Re: Grande Bass Customer Service [Re: Douglas J] #12460811
10/10/17 07:11 PM
10/10/17 07:11 PM
Joined: Jun 2010
Posts: 2,371
Weatherford
David Welcher Offline
Extreme Angler
David Welcher  Offline
Extreme Angler

Joined: Jun 2010
Posts: 2,371
Weatherford
One more thing, if they make a mistake, they always will make it up to you. They one time shipped me the wrong order. I emailed them back, they shipped me the corrected order and told me to keep the wrong order. It was almost a $200 mistake on their part.

Re: Grande Bass Customer Service [Re: Douglas J] #12460849
10/10/17 07:40 PM
10/10/17 07:40 PM
Joined: Sep 2006
Posts: 2,103
Austin/San Diego
5
5-20 Offline
Extreme Angler
5-20  Offline
Extreme Angler
5

Joined: Sep 2006
Posts: 2,103
Austin/San Diego
The comments about grande bass here are a lot "nicer" than what I've read on some other forums.


Toads for breakfast, lunch and dinner!
Re: Grande Bass Customer Service [Re: David Welcher] #12460901
10/10/17 08:11 PM
10/10/17 08:11 PM
Joined: Apr 2005
Posts: 16,185
Fork/Arlington some.
RedSkeeter Offline

Bedazzled
RedSkeeter  Offline

Bedazzled

Joined: Apr 2005
Posts: 16,185
Fork/Arlington some.
Originally Posted By: David Welcher
Think of it like this. They don't have a huge inventory. They make their orders as they come in. They are about 2 to 3 weeks out on your order. This place is not Tackle Warehouse, they make a great bait. If you don't like it, go buy something else. I know for all of you millennial's out there, who have had that Amazon pleasure of getting something the next day, that this is just hard to swallow. No, I am not an employee, but I do buy in bulk in the 100's when I do buy, as I have learned the hard way. Great product, so get in line and wait. LOL


LOL.... Exactly.
As David said, if ya don't like it,buy something else, just that simple, have a great day y'all grin






Page 1 of 4 1 2 3 4
Previous Thread
Index
Next Thread


© 1998-2019 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide
UBB.threads™ 7.6.2