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Jan 23rd, 2013
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Costa sun glasses #12450525
10/02/17 10:40 PM
10/02/17 10:40 PM
Joined: Oct 2010
Posts: 9,666
Sanger, Tx/ Chatham, La
B
Bradshuflin aka hunter'sdad Offline OP
TFF Celebrity
Bradshuflin aka hunter'sdad  Offline OP
TFF Celebrity
B

Joined: Oct 2010
Posts: 9,666
Sanger, Tx/ Chatham, La
With all the negative things posted online I figured I would post this awesome customer service. I sent my Costa glasses back for warranty work a few weeks back the rubber nose piece had came apart, which was not a huge deal since they were about 2 years old. I had almost just super glued it back on, but decided to just send them back to have them fixed correctly. Well today I check the mail and they sent me a brand new pair, I'm still a little in shock, talk about awesome customer service, my last 3 pairs of glasses have been Costa and I will definitely continue to purchase from them. Just thought I would post my awesome customer service experience with Costa


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Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12450564
10/02/17 10:56 PM
10/02/17 10:56 PM
Joined: Feb 2008
Posts: 2,988
lake tawakoni
K
Ken Starling Offline
Extreme Angler
Ken Starling  Offline
Extreme Angler
K

Joined: Feb 2008
Posts: 2,988
lake tawakoni
Awesome.


THSBA Vice President 2015/2016
www.texashighschoolbassassn.com
Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12450592
10/02/17 11:16 PM
10/02/17 11:16 PM
Joined: Jul 2011
Posts: 4,539
nederland, TX
T
the skipper Offline
TFF Team Angler
the skipper  Offline
TFF Team Angler
T

Joined: Jul 2011
Posts: 4,539
nederland, TX
Is it a new style? I have to send mine back also and a guy was saying that the inside is different

Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12450611
10/02/17 11:25 PM
10/02/17 11:25 PM
Joined: Feb 2013
Posts: 3,309
springtown,tx.
J
jbobo Offline
TFF Team Angler
jbobo  Offline
TFF Team Angler
J

Joined: Feb 2013
Posts: 3,309
springtown,tx.
I tried superglue on the rubber nose piece on mine but it didn't work. I guess I should have sent them in like you did. hammer


22 ft. Wellcraft Deep V CC
817-220-2312
Bridgeport/Eagle Mountain/Possum Kingdom/ Lake Texoma
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Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12450616
10/02/17 11:27 PM
10/02/17 11:27 PM
Joined: Sep 2009
Posts: 465
Decatur, TX
E
Eric Reeves Offline
Angler
Eric Reeves  Offline
Angler
E

Joined: Sep 2009
Posts: 465
Decatur, TX
I just got mine back last Friday. They replaced the frame and the turnaround time was just under two weeks. Needless to say, I'll be a Costa customer for many years to come.

Re: Costa sun glasses [Re: the skipper] #12450642
10/02/17 11:47 PM
10/02/17 11:47 PM
Joined: Oct 2010
Posts: 9,666
Sanger, Tx/ Chatham, La
B
Bradshuflin aka hunter'sdad Offline OP
TFF Celebrity
Bradshuflin aka hunter'sdad  Offline OP
TFF Celebrity
B

Joined: Oct 2010
Posts: 9,666
Sanger, Tx/ Chatham, La
Originally Posted By: the skipper
Is it a new style? I have to send mine back also and a guy was saying that the inside is different


They don't look or fit any different to me lol guess I should have looked them over better before sending them in.

Re: Costa sun glasses [Re: jbobo] #12450664
10/02/17 11:58 PM
10/02/17 11:58 PM
Joined: Feb 2008
Posts: 2,988
lake tawakoni
K
Ken Starling Offline
Extreme Angler
Ken Starling  Offline
Extreme Angler
K

Joined: Feb 2008
Posts: 2,988
lake tawakoni
You can still send them in.
Originally Posted By: jbobo
I tried superglue on the rubber nose piece on mine but it didn't work. I guess I should have sent them in like you did. hammer


THSBA Vice President 2015/2016
www.texashighschoolbassassn.com
Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12450666
10/03/17 12:00 AM
10/03/17 12:00 AM
Joined: Feb 2008
Posts: 2,988
lake tawakoni
K
Ken Starling Offline
Extreme Angler
Ken Starling  Offline
Extreme Angler
K

Joined: Feb 2008
Posts: 2,988
lake tawakoni
The new frames will not have that rubber on the frames, they changed the design to eliminate the issues of the rubber coming loose.
Originally Posted By: Bradshuflin aka hunter'sdad
Originally Posted By: the skipper
Is it a new style? I have to send mine back also and a guy was saying that the inside is different


They don't look or fit any different to me lol guess I should have looked them over better before sending them in.


THSBA Vice President 2015/2016
www.texashighschoolbassassn.com
Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12450704
10/03/17 12:26 AM
10/03/17 12:26 AM
Joined: Jul 2011
Posts: 4,539
nederland, TX
T
the skipper Offline
TFF Team Angler
the skipper  Offline
TFF Team Angler
T

Joined: Jul 2011
Posts: 4,539
nederland, TX
Did yall have to pay the 12 bucks or you just sent them in?

Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12450709
10/03/17 12:28 AM
10/03/17 12:28 AM
Joined: Oct 2010
Posts: 9,666
Sanger, Tx/ Chatham, La
B
Bradshuflin aka hunter'sdad Offline OP
TFF Celebrity
Bradshuflin aka hunter'sdad  Offline OP
TFF Celebrity
B

Joined: Oct 2010
Posts: 9,666
Sanger, Tx/ Chatham, La
$12 warranty claim, and yes the inside is different than the original pair I had. They don't have the rubber all the way around the frames.

Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12450944
10/03/17 03:04 AM
10/03/17 03:04 AM
Joined: Sep 2009
Posts: 465
Decatur, TX
E
Eric Reeves Offline
Angler
Eric Reeves  Offline
Angler
E

Joined: Sep 2009
Posts: 465
Decatur, TX
Originally Posted By: Bradshuflin aka hunter'sdad
$12 warranty claim, and yes the inside is different than the original pair I had. They don't have the rubber all the way around the frames.


Same here

Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12451212
10/03/17 01:35 PM
10/03/17 01:35 PM
Joined: Jul 2017
Posts: 25
KingFish1183 Offline
Outdoorsman
KingFish1183  Offline
Outdoorsman

Joined: Jul 2017
Posts: 25
I have two pair I need to send I , one with that rubber issue. What’s the address I need to send them two and did you send a check for $12 with the glasses?

Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12451227
10/03/17 01:45 PM
10/03/17 01:45 PM
Joined: Oct 2010
Posts: 9,666
Sanger, Tx/ Chatham, La
B
Bradshuflin aka hunter'sdad Offline OP
TFF Celebrity
Bradshuflin aka hunter'sdad  Offline OP
TFF Celebrity
B

Joined: Oct 2010
Posts: 9,666
Sanger, Tx/ Chatham, La
I did it all online,was very easy

Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12451268
10/03/17 02:18 PM
10/03/17 02:18 PM
Joined: May 2010
Posts: 938
Denton, Texas
Classic Fiberglass Offline
Pro Angler
Classic Fiberglass  Offline
Pro Angler

Joined: May 2010
Posts: 938
Denton, Texas
Awesome... That's why we chose to be a Costa dealer. Great people to work with.


Chris
940-458-0164
Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad] #12451278
10/03/17 02:25 PM
10/03/17 02:25 PM
Joined: Jul 2004
Posts: 18,706
NRH, TX
buda13 Offline
TFF Guru
buda13  Offline
TFF Guru

Joined: Jul 2004
Posts: 18,706
NRH, TX
Love me some Costa! Same experience as Brad, super easy and quick. They changed the design on my frames as well and did away with the rubber piece that kept coming off.. sent me a brand new pair of the new design. They're actually lighter than the others I had as well. Customer for life here.





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