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Jan 23rd, 2013
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Dobyns warranty questuon #12444145
09/27/17 05:40 PM
09/27/17 05:40 PM
Joined: Jul 2014
Posts: 424
Mansfield,TX
G
goodman1389 Online content OP
Angler
goodman1389  Online Content OP
Angler
G

Joined: Jul 2014
Posts: 424
Mansfield,TX
Just had a Dobyns champion series snap in half on a hook set. I don't have one of these crazy hard hook sets and the fish was a whopping 1.5lbs. Anyone have any experience with their warranty dept?

Re: Dobyns warranty questuon [Re: goodman1389] #12444230
09/27/17 07:01 PM
09/27/17 07:01 PM
Joined: Jul 2007
Posts: 36,921
Plano TX
T
Trickster Online content
TFF Guru
Trickster  Online Content
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T

Joined: Jul 2007
Posts: 36,921
Plano TX
I call the factory and explain what happened. Typically they want you to send it in so they can look at it. Make sure you provide your full contact information when you send it in. So far I have been very happy with their service.



Re: Dobyns warranty questuon [Re: goodman1389] #12444682
09/28/17 01:05 AM
09/28/17 01:05 AM
Joined: Jun 2013
Posts: 4,511
Mutha Earf
B
Bugzout10 Offline
TFF Team Angler
Bugzout10  Offline
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B

Joined: Jun 2013
Posts: 4,511
Mutha Earf
Cut the rod and send them about 10 inches where it shows the series and number of rod it's posted on there website I called them to verify


No Sharelunker and counting
Re: Dobyns warranty questuon [Re: goodman1389] #12444685
09/28/17 01:07 AM
09/28/17 01:07 AM
Joined: Jun 2013
Posts: 4,511
Mutha Earf
B
Bugzout10 Offline
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Bugzout10  Offline
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B

Joined: Jun 2013
Posts: 4,511
Mutha Earf


No Sharelunker and counting
Re: Dobyns warranty questuon [Re: goodman1389] #12444693
09/28/17 01:12 AM
09/28/17 01:12 AM
Joined: Aug 2017
Posts: 70
G
GriddleGrizzly Offline
Outdoorsman
GriddleGrizzly  Offline
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G

Joined: Aug 2017
Posts: 70
I had to send a fury back a while ago when it was shredding line. Got top notch customer service. Gary Dobyns emailed me personally, apologized, explained the issue, and sent a replacement rod at no cost to me before they had mine back at their hq. If its their fault, they'll take care of you. I've got 12 champs/extremes now. They made a customer for life with me.

Last edited by GriddleGrizzly; 09/28/17 01:13 AM.
Re: Dobyns warranty questuon [Re: goodman1389] #12444694
09/28/17 01:13 AM
09/28/17 01:13 AM
Joined: Feb 2009
Posts: 894
McKinney, Tx.
8
8upwithfishin' Online content
Pro Angler
8upwithfishin'  Online Content
Pro Angler
8

Joined: Feb 2009
Posts: 894
McKinney, Tx.
Fishin World took care of me.

Re: Dobyns warranty questuon [Re: goodman1389] #12444721
09/28/17 01:32 AM
09/28/17 01:32 AM
Joined: Jul 2014
Posts: 424
Mansfield,TX
G
goodman1389 Online content OP
Angler
goodman1389  Online Content OP
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G

Joined: Jul 2014
Posts: 424
Mansfield,TX
Thanks for all the responses. I spoke with them on the phone this afternoon and they said to send in both pieces. If they say it's a factory defect they'll send me a replacement. If they determine it's my fault then I'll have to pay a $70 replacement fee plus shipping. Not quite sure how they're going to determine that but we'll see I guess.

Re: Dobyns warranty questuon [Re: goodman1389] #12445277
09/28/17 02:45 PM
09/28/17 02:45 PM
Joined: May 2006
Posts: 212
Austin
S
SkeeterTZX Offline
Outdoorsman
SkeeterTZX  Offline
Outdoorsman
S

Joined: May 2006
Posts: 212
Austin
I just had the same thing happen, rod snapped while setting the hook. I sent them both pieces of the rod back, included all of my contact info and an explanation of what happened, and they sent me a brand new rod. I had the new rod back within a week. Exceptional customer service.

Re: Dobyns warranty questuon [Re: goodman1389] #12445332
09/28/17 03:25 PM
09/28/17 03:25 PM
Joined: Aug 2011
Posts: 681
Between Azle & Lake Worth
FlaNative Offline
Pro Angler
FlaNative  Offline
Pro Angler

Joined: Aug 2011
Posts: 681
Between Azle & Lake Worth
Fun N Sun handles Dobyns warranty replacements...


Steve Raulerson
Ranger RT188
Florida Native by Birth, Texan by Choice
Re: Dobyns warranty questuon [Re: 8upwithfishin'] #12445583
09/28/17 06:59 PM
09/28/17 06:59 PM
Joined: Oct 2004
Posts: 11,251
San Diego, Ca/ Sanger, Tx
M
Mike Keenan Online content
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Mike Keenan  Online Content
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Joined: Oct 2004
Posts: 11,251
San Diego, Ca/ Sanger, Tx
Originally Posted By: 8upwithfishin'
Fishin World took care of me.


+1 on fishin world... Robert and his crew will take great care of you


R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.
www.basscat.com

Re: Dobyns warranty questuon [Re: goodman1389] #12446352
09/29/17 10:55 AM
09/29/17 10:55 AM
Joined: Jul 2013
Posts: 657
Houston
B. Dill Offline
Pro Angler
B. Dill  Offline
Pro Angler

Joined: Jul 2013
Posts: 657
Houston
I had one snap on me. Instead of finding a tube, driving to fedex, paying for shipping only to hope they would warranty it I just cut it, paid the $70 and got a new rod.

It boiled down to paying the $70 + $5 shipping for a guaranteed replacement or paying $25 in packaging, shipping, time and fuel with no guarantee. What happens if they deny a defect? Do you have to pay the $70 on top of what you already spent by sending it to them for an evaluation?

It's not a consumer friendly policy, IMO.

The fact that they will replace it for $70 hints at the outrageous profit they make on each rod.... they probably aren't losing money replacing the rod for $70. Just like Costa likely isn't losing money when they send you a new pair of glasses for their $17 warranty deal.

Last edited by B. Dill; 09/29/17 10:59 AM.
Re: Dobyns warranty questuon [Re: goodman1389] #12446538
09/29/17 02:15 PM
09/29/17 02:15 PM
Joined: Feb 2003
Posts: 53,796
Campbell, TX
SkeeterRonnie Offline
Super Freak
SkeeterRonnie  Offline
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Joined: Feb 2003
Posts: 53,796
Campbell, TX
If they were closer it would be easier! Gary needs to move to Texas smile

Re: Dobyns warranty questuon [Re: SkeeterRonnie] #12446549
09/29/17 02:23 PM
09/29/17 02:23 PM
Joined: Jun 2011
Posts: 3,905
921 Phoenix Offline
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Originally Posted By: SkeeterRonnie
If they were closer it would be easier! Gary needs to move to Texas smile


He is moving to the Lake Fork area. I am guessing he is building a new building so early spring?

Re: Dobyns warranty questuon [Re: goodman1389] #12446687
09/29/17 03:19 PM
09/29/17 03:19 PM
Joined: Oct 2007
Posts: 3,529
TEXAS
SKEETER_MAN_225 Offline
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SKEETER_MAN_225  Offline
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Joined: Oct 2007
Posts: 3,529
TEXAS
Very good service from Dobyns!! Just give them a call.
might even get lucky and Gary will answer.
Stand up guy. He answered the phone the one time I called.


Pete B. Hernandez
Matthew 4:19
[Linked Image]
www.tackledepot.com
Re: Dobyns warranty questuon [Re: goodman1389] #12447087
09/29/17 08:44 PM
09/29/17 08:44 PM
Joined: Feb 2003
Posts: 53,796
Campbell, TX
SkeeterRonnie Offline
Super Freak
SkeeterRonnie  Offline
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Joined: Feb 2003
Posts: 53,796
Campbell, TX
He will get tired of me bugging him if he moves that close to me roflmao

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