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Jan 23rd, 2013
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Falcon Rods Customer Service Testimonial #12334878 07/12/17 12:35 AM
Joined: Mar 2006
Posts: 206
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gonfshn Offline OP
Outdoorsman
OP Offline
Outdoorsman
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Joined: Mar 2006
Posts: 206
I’m fortunate to be the proud owner of 10 Falcon Cara rods. While fishing at Fork a few weeks ago I boat flipped a 5 pounder just after dark that hit right under the boat and “short lined” me. Got her in the boat just fine but didn’t have enough line out to swing her close enough to lip her….and I made the mistake of getting my rod too vertical and broke it about a foot down from the tip. The rod was about 10 years old and has caught hundreds of fish, so it was 100% my fault and certainly NOT a defective rod.

Today I was in Tulsa so I dropped by the Falcon Factory store with my rod and asked about the replacement policy on Cara’s when it’s user error and not defective. The woman helping me nicely said there was an $80 replacement policy and I was thrilled with that. She took my rod, went to the back, returned with an identical new rod but asked me, “if you don’t mind, could you tell me how you broke the rod? We looked and it’s a very clean break.” I explained how I broke and reiterated it was absolutely my fault and the rod had performed flawlessly for years. She replied, “We aren’t charging you anything because you were honest.” How freaking awesome is that?? No doubt they get plenty of folks who bring in rods that were slammed in the tailgate or jammed into the ceiling and demand a new one. Seems like these days we rarely find great customer service, but I think Falcon went above and beyond. I’ve been a Falcon Cara fan for many, many years and I’ll continue to be a loyal customer!

Re: Falcon Rods Customer Service Testimonial [Re: gonfshn] #12335060 07/12/17 02:27 AM
Joined: Aug 2011
Posts: 2,527
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pelican Offline
Extreme Angler
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Joined: Aug 2011
Posts: 2,527
I've had nothing but good customer service from Falcon.



I've never been good, But I've been Lucky!
I don't Lie or Exaggerate, but sometimes I remember BIG!
Re: Falcon Rods Customer Service Testimonial [Re: gonfshn] #12335184 07/12/17 03:35 AM
Joined: Oct 2012
Posts: 4,189
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lenahorse Offline
TFF Team Angler
Offline
TFF Team Angler
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Joined: Oct 2012
Posts: 4,189
I also would have to include TFO in the great service, they even delivered me a new one to work!

Re: Falcon Rods Customer Service Testimonial [Re: gonfshn] #12336792 07/13/17 02:54 AM
Joined: May 2004
Posts: 20,523
Baylor_Guy™ Offline
TFF Guru
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Joined: May 2004
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Lots of good people over at Falcon.

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