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Jan 23rd, 2013
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Bass Pro boats horrible customer service #12311678
06/26/17 02:51 PM
06/26/17 02:51 PM
Joined: Jul 2014
Posts: 420
Mansfield,TX
G
goodman1389 Offline OP
Angler
goodman1389  Offline OP
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G

Joined: Jul 2014
Posts: 420
Mansfield,TX
Horrible customer service. My livewell pump was still under warranty so they ordered me a new one and said it would be here in a week and they would mail it to me. 2 weeks go by and no phone call, so I finally call them. They tell me they got some pumps in but they don't have the wire connectors that fit my boat so I'll just have to find a way to rig it up myself. They said they could do it if I want to leave my boat there for 3-5 weeks. It's rare to even get someone on the phone but when you do they act irritates to even be talking to you and they offer no help whatsoever. Do yourself a favor and find another boat dealer!

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Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311682
06/26/17 02:54 PM
06/26/17 02:54 PM
Joined: Feb 2013
Posts: 25,183
Hideaway, TX
F
Frank the Tank Online content
TFF Guru
Frank the Tank  Online Content
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F

Joined: Feb 2013
Posts: 25,183
Hideaway, TX
popcorn


sinner..... saved by grace I don't deserve & proudly putting BEANS in chili since I can remember
Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311707
06/26/17 03:06 PM
06/26/17 03:06 PM
Joined: Jun 2012
Posts: 2,770
K
KB1953 Offline
Extreme Angler
KB1953  Offline
Extreme Angler
K

Joined: Jun 2012
Posts: 2,770
Now thats customer service! argue

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311819
06/26/17 04:00 PM
06/26/17 04:00 PM
Joined: Sep 2015
Posts: 196
C
CartersFishingAdventures Offline
Outdoorsman
CartersFishingAdventures  Offline
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C

Joined: Sep 2015
Posts: 196
should've bought a basscat


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Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311839
06/26/17 04:12 PM
06/26/17 04:12 PM
Joined: Jul 2014
Posts: 3,639
Arlington
B
Bobby Milam Offline
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Bobby Milam  Offline
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Posts: 3,639
Arlington
I've called up their parts department before and only once have I had someone give me good service. They are a last resort to call any more.

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311847
06/26/17 04:17 PM
06/26/17 04:17 PM
Joined: Apr 2015
Posts: 42
David Allen Offline
Outdoorsman
David Allen  Offline
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Joined: Apr 2015
Posts: 42
It's a poor dealer not Bass Pro. If it were me I would file a complaint up the ladder; if it gets to corporate, heads will fall. I have a boat from Bass Pro and my dealer is in Tyler, Texas. They bust their tush to provide super service.

Re: Bass Pro boats horrible customer service [Re: David Allen] #12311858
06/26/17 04:24 PM
06/26/17 04:24 PM
Joined: Jul 2014
Posts: 420
Mansfield,TX
G
goodman1389 Offline OP
Angler
goodman1389  Offline OP
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Joined: Jul 2014
Posts: 420
Mansfield,TX
Originally Posted By: David Allen
It's a poor dealer not Bass Pro. If it were me I would file a complaint up the ladder; if it gets to corporate, heads will fall. I have a boat from Bass Pro and my dealer is in Tyler, Texas. They bust their tush to provide super service.


Your right David, I don't want to condemn Bass Pro as a whole, I have just had bad experiences in general with the Grapevine location. Very helpful while shopping for the boat but as soon as my check cleared they were done with me. The guys in the fishing section at Grapevine are awesome, just the boat center that is lacking.

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12311867
06/26/17 04:27 PM
06/26/17 04:27 PM
Joined: Sep 2009
Posts: 661
Longview, TX
R
Ryan Boykin Offline
Pro Angler
Ryan Boykin  Offline
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R

Joined: Sep 2009
Posts: 661
Longview, TX
Speaking out of turn here really but I agree with David Allen. It sounds like a "bad apples" situation. I have never bought or serviced a boat at Bass Pro but I did buy graphs at the Shreveport location. The dude there bent over backwards to teach/help me. It was an older guy and it wasn't even "his sale". He not only gave me great tips and advice, but he gave me Lowrance names and direct numbers as well as his personal cell phone to call if I had questions. Rare breed these days for sure. Now the guys roaming around the fishing section look at me funny when I ask for 10/0 hooks or suspend-strips but thats beside the point!

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12312167
06/26/17 07:32 PM
06/26/17 07:32 PM
Joined: May 2014
Posts: 4,617
texas
GIG'EM AGGIES Offline
TFF Team Angler
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Posts: 4,617
texas
Originally Posted By: goodman1389
Horrible customer service. My livewell pump was still under warranty so they ordered me a new one and said it would be here in a week and they would mail it to me. 2 weeks go by and no phone call, so I finally call them. They tell me they got some pumps in but they don't have the wire connectors that fit my boat so I'll just have to find a way to rig it up myself. They said they could do it if I want to leave my boat there for 3-5 weeks. It's rare to even get someone on the phone but when you do they act irritates to even be talking to you and they offer no help whatsoever. Do yourself a favor and find another boat dealer!


I promise you if you go to customer service and ask for the store manager he will straighten this out and you WILL be taken care of. Every person I have come in contact with at the BPS in Garland has been exceptional with taking care of me and that includes the service dept. Take your problem to the top and it will get resolved and don't be bashful about using the name of whoever mistreated you.


I am a Senager. (Senior teenager) I have everything that I wanted as a teenager, only 50 years later. I don't have to go to school or work. I get an allowance every month. I don't have a curfew, I have a drivers license,a PU truck and I have a bass boat.


illegitimi non carborundum
Re: Bass Pro boats horrible customer service [Re: goodman1389] #12312271
06/26/17 08:45 PM
06/26/17 08:45 PM
Joined: Jun 2002
Posts: 3,779
Republic of Texas
J
JesseX Offline
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JesseX  Offline
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Posts: 3,779
Republic of Texas
Would rather fish from the bank than do business with Bass Pro Boats and that is no joke.

Re: Bass Pro boats horrible customer service [Re: JesseX] #12312373
06/26/17 09:48 PM
06/26/17 09:48 PM
Joined: May 2003
Posts: 8,647
Prosper, TX
Chris B Online content
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Chris B  Online Content
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Joined: May 2003
Posts: 8,647
Prosper, TX
Why folks buy boats from a tackle and clothing store is beyond me. hmmm



I hate photobucket.
Re: Bass Pro boats horrible customer service [Re: Chris B] #12312382
06/26/17 09:52 PM
06/26/17 09:52 PM
Joined: Jul 2014
Posts: 420
Mansfield,TX
G
goodman1389 Offline OP
Angler
goodman1389  Offline OP
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Joined: Jul 2014
Posts: 420
Mansfield,TX
Originally Posted By: Chris B
Why folks buy boats from a tackle and clothing store is beyond me. hmmm


It's a great boat, no complaints about it whatsoever, just the parts department I'm having issues with.

Re: Bass Pro boats horrible customer service [Re: Chris B] #12312426
06/26/17 10:37 PM
06/26/17 10:37 PM
Joined: May 2014
Posts: 4,617
texas
GIG'EM AGGIES Offline
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GIG'EM AGGIES  Offline
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Posts: 4,617
texas
Originally Posted By: Chris B
Why folks buy boats from a tackle and clothing store is beyond me. hmmm


To be fair, BPS has one of the largest inventory of boats in the Metroplex. Fun & Sun sells tackle and clothing too.


I am a Senager. (Senior teenager) I have everything that I wanted as a teenager, only 50 years later. I don't have to go to school or work. I get an allowance every month. I don't have a curfew, I have a drivers license,a PU truck and I have a bass boat.


illegitimi non carborundum
Re: Bass Pro boats horrible customer service [Re: Ryan Boykin] #12312434
06/26/17 10:41 PM
06/26/17 10:41 PM
Joined: Jun 2009
Posts: 3,151
Shreveport, La
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mudd Offline
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Shreveport, La
Originally Posted By: Ryan Boykin
Speaking out of turn here really but I agree with David Allen. It sounds like a "bad apples" situation. I have never bought or serviced a boat at Bass Pro but I did buy graphs at the Shreveport location. The dude there bent over backwards to teach/help me. It was an older guy and it wasn't even "his sale". He not only gave me great tips and advice, but he gave me Lowrance names and direct numbers as well as his personal cell phone to call if I had questions. Rare breed these days for sure. Now the guys roaming around the fishing section look at me funny when I ask for 10/0 hooks or suspend-strips but thats beside the point!


That guy is super nice! By far one of there best hands here on the store


93 482vs Ranger/ 03 Yahama Vmax 150

Re: Bass Pro boats horrible customer service [Re: goodman1389] #12312586
06/27/17 12:30 AM
06/27/17 12:30 AM
Joined: Jan 2004
Posts: 565
Kemp TX USA
R
RedRanger521 Offline
Pro Angler
RedRanger521  Offline
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R

Joined: Jan 2004
Posts: 565
Kemp TX USA
The BPS in Grapevine just had some major "turnover" in the service department within the last few weeks-I 'm not giving it as an excuse-just saying what it is.


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