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Jan 23rd, 2013
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Motorguide Xi5 Anchor Mode #12311134
06/26/17 02:37 AM
06/26/17 02:37 AM
Joined: Nov 2008
Posts: 664
League City, TX
Patrick M Offline OP
Pro Angler
Patrick M  Offline OP
Pro Angler

Joined: Nov 2008
Posts: 664
League City, TX


Hoping someone has had this issue and can be of some help. I have been able to take my boat out 3 times this year and each time I have problems with my Xi5. Last season it worked great and I never had any problems, but this year, I have had nothing but problems. The motor itself works great but when I attempt to put it into anchor mode the satellite light flashes for about 10-15 seconds and then stops, gives me the error tone, and goes back into manual mode. I have taken the motor to Boris Marine twice and they are apparently unable to repair the motor. The first time I took it, they said it was a bad GPS module, they replaced that and sent me on my way. I took it out, did the same thing that it had been doing. The second time, they replaced the entire board. I was finally able to take it out today and it was still doing the same thing. I have called Motorguide, they just tell me to take it to an ASC, but nothing is getting done about the problem. I have unplugged the unit starting with the negative wire multiple times, reset to factory calibration, setup the keel calibration, calibrated the GPS by traveling in a circle 2 times (I even get the confirmation beep), I replaced all 3 batteries to make sure that wasn't the problem, when on the charger I am getting 39V, so I know the voltage is there. I have synced and re-synced the remote a few times, even bought a foot pedal to see if the remote was the problem... nope. I am tired of having to take this TM 40 miles each way for an ASC to not be able to repair the issue. I was told by Boris Marine that they would not be replacing the motor even though it is under warranty and seemingly cannot be repaired. Im beyond frustrated with this unit and would love some advice or experiences to help me out. Thanks in advance!

[Linked Image]

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12311434
06/26/17 08:53 AM
06/26/17 08:53 AM
Joined: Mar 2006
Posts: 989
Waco, TX
J
javelin150 Online content
Pro Angler
javelin150  Online Content
Pro Angler
J

Joined: Mar 2006
Posts: 989
Waco, TX
Have the tried the software update for the trolling motor? You can call Motorguide and they will send you dongle that plugs into your nmea system and it will do a software update that can help fix issue with the gps function of the trolling motor.

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12311450
06/26/17 10:40 AM
06/26/17 10:40 AM
Joined: Nov 2008
Posts: 664
League City, TX
Patrick M Offline OP
Pro Angler
Patrick M  Offline OP
Pro Angler

Joined: Nov 2008
Posts: 664
League City, TX
MG told me on the phone that my motor was manufactured after that update was already loaded on the motor. So it wouldn't work for me. However, Boris Marine states that they loaded the dongle update on the motor after the first time I took it up there. I had heard of this previously and thought it was the first thing to look into.

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12311455
06/26/17 11:09 AM
06/26/17 11:09 AM
Joined: Mar 2006
Posts: 989
Waco, TX
J
javelin150 Online content
Pro Angler
javelin150  Online Content
Pro Angler
J

Joined: Mar 2006
Posts: 989
Waco, TX
Have you checked your nmea system? Is the nmea backbone getting power?

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12311514
06/26/17 12:38 PM
06/26/17 12:38 PM
Joined: Nov 2008
Posts: 664
League City, TX
Patrick M Offline OP
Pro Angler
Patrick M  Offline OP
Pro Angler

Joined: Nov 2008
Posts: 664
League City, TX
Yes, my NMEA is getting power, but I do not have this hooked up to my NMEA system right now.

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12312058
06/26/17 06:23 PM
06/26/17 06:23 PM
Joined: Feb 2010
Posts: 10,674
Lewisville Tx.
shut-up-and-fish Online content
TFF Guru
shut-up-and-fish  Online Content
TFF Guru

Joined: Feb 2010
Posts: 10,674
Lewisville Tx.

It does not matter if you have had the software update already. If you have lost satellite connection the software update "AGAIN" will resolve the matter most cases....



www.shut-up-and-fish.com
From *Sales to *Installation Services too *On the Water Education & Instructional Trips
We have you covered here @ shut-up-and-fish for all of your Humminbird, Lowrance,
Garmin, Minn Kota & Motorguide needs plus much more - Call Now 972 822 9285
Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12315255
06/28/17 08:10 PM
06/28/17 08:10 PM
Joined: Mar 2015
Posts: 94
V
voodew Offline
Outdoorsman
voodew  Offline
Outdoorsman
V

Joined: Mar 2015
Posts: 94
I had the same thing happen when I got mine well over 2 yrs agao --- they had to send me a flash drive to plug into the unit and reprogram it.
This used to happen if you deployed the trolling motor (or put power to it while the batteries were charging (to high of voltage)
Never had the issue again but I also never deploy the trolling motor when the batteries are charging

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12315846
06/29/17 01:32 AM
06/29/17 01:32 AM
Joined: Nov 2008
Posts: 664
League City, TX
Patrick M Offline OP
Pro Angler
Patrick M  Offline OP
Pro Angler

Joined: Nov 2008
Posts: 664
League City, TX
My first action was calling MG and asked them to send me the dongle. They refused and said that my unit was manufactured post update and it wouldn't help. I'm taking the TM to the shop again tomorrow.

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12316148
06/29/17 04:13 AM
06/29/17 04:13 AM
Joined: Jul 2014
Posts: 3,619
Arlington
B
Bobby Milam Offline
TFF Team Angler
Bobby Milam  Offline
TFF Team Angler
B

Joined: Jul 2014
Posts: 3,619
Arlington
3rd time would be my last time. If it doesn't get fixed this time, I'd start moving my complaint up the chain of command and demanding it be replaced. Hopefully they'll figure it out this time but if not the squeaky wheel gets the grease.

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12317502
06/30/17 12:58 AM
06/30/17 12:58 AM
Joined: Nov 2008
Posts: 664
League City, TX
Patrick M Offline OP
Pro Angler
Patrick M  Offline OP
Pro Angler

Joined: Nov 2008
Posts: 664
League City, TX
Update was installed today and fixed the problem.

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12317584
06/30/17 01:45 AM
06/30/17 01:45 AM
Joined: Jul 2014
Posts: 3,619
Arlington
B
Bobby Milam Offline
TFF Team Angler
Bobby Milam  Offline
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B

Joined: Jul 2014
Posts: 3,619
Arlington
Congrats and thanks for updating

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12317674
06/30/17 02:44 AM
06/30/17 02:44 AM
Joined: Feb 2006
Posts: 1,547
Farmers Branch/Sulphur Bluff
B
bronco71 Offline
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bronco71  Offline
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Joined: Feb 2006
Posts: 1,547
Farmers Branch/Sulphur Bluff
Thanks for letting us know the outcome, I have an Xi5 on the way!

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12318352
06/30/17 03:43 PM
06/30/17 03:43 PM
Joined: Nov 2008
Posts: 664
League City, TX
Patrick M Offline OP
Pro Angler
Patrick M  Offline OP
Pro Angler

Joined: Nov 2008
Posts: 664
League City, TX
When it's working, it's spot on!

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12318403
06/30/17 04:14 PM
06/30/17 04:14 PM
Joined: Mar 2009
Posts: 2,378
Shady Shores,Tx
L
lipjerk Offline
Extreme Angler
lipjerk  Offline
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L

Joined: Mar 2009
Posts: 2,378
Shady Shores,Tx
I had the same problem with mine when new, GPS module was replaced, and no problems since. I took mine to All Star Archery in Lewisville, they are an authorized MG repair facility, mine was repaired and back to me in a day.

All Star Archery & Marine
www.allstarmarine.com
201 S Mill St, Lewisville, TX 75057 · ~1.8 mi
(469) 549-1850
Open until 6 PM

Re: Motorguide Xi5 Anchor Mode [Re: Patrick M] #12457749
10/08/17 02:34 PM
10/08/17 02:34 PM
Joined: Nov 2008
Posts: 664
League City, TX
Patrick M Offline OP
Pro Angler
Patrick M  Offline OP
Pro Angler

Joined: Nov 2008
Posts: 664
League City, TX
Well today the same issue resurfaced. Looks like I’ll have to get it reflagged again....

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