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Jan 23rd, 2013
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Abu Garcia Customer Service #12306722
06/22/17 07:20 PM
06/22/17 07:20 PM
Joined: Dec 2010
Posts: 355
Conroe
5
5PounderOnAFrog Offline OP
Angler
5PounderOnAFrog  Offline OP
Angler
5

Joined: Dec 2010
Posts: 355
Conroe
Just wanted to give some credit where it's due. I had a guide break off of my Veracity and figured I'd see if Abu would cover it under warranty before I sent it off to be fixed. I didn't have the receipt and told them that I bought it back in 2015. I thought it was a long shot but low and behold they replied to my email and told me they would send me a brand new one if I paid the $10 shipping charge. Also, they said they did not have the same model Veracity in stock so they upgraded me to a Villain which is about $50 more than the Veracity.

There has been a lot of talk lately about poor customer service, especially with some of the higher end rod and reel manufacturers, so if anyone is looking to switch to a company that wont give you the run around don't overlook Abu Garcia. I've always liked Abu Garcia but now I am a customer for life!

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Re: Abu Garcia Customer Service [Re: 5PounderOnAFrog] #12306738
06/22/17 07:30 PM
06/22/17 07:30 PM
Joined: Aug 2003
Posts: 24,323
Frisco, Texas
RedRanger Online content
burro desagradable
RedRanger  Online Content
burro desagradable

Joined: Aug 2003
Posts: 24,323
Frisco, Texas
thumb

Re: Abu Garcia Customer Service [Re: 5PounderOnAFrog] #12306742
06/22/17 07:31 PM
06/22/17 07:31 PM
Joined: Jul 2013
Posts: 195
G
Garett Offline
Outdoorsman
Garett  Offline
Outdoorsman
G

Joined: Jul 2013
Posts: 195
Same thing happened with me! I love abu


Follow our chase for the ultimate double digit Bassquatch
http://www.youtube.com/channel/UCEnug6v_rxgHusJzZebDY3Q
Re: Abu Garcia Customer Service [Re: 5PounderOnAFrog] #12306953
06/22/17 09:24 PM
06/22/17 09:24 PM
Joined: Nov 2014
Posts: 6,730
Fort Worth, TX
R
Rhino68W Offline
TFF Celebrity
Rhino68W  Offline
TFF Celebrity
R

Joined: Nov 2014
Posts: 6,730
Fort Worth, TX
Dang! a free rod for a broken guide???

Re: Abu Garcia Customer Service [Re: 5PounderOnAFrog] #12307307
06/23/17 12:46 AM
06/23/17 12:46 AM
Joined: May 2014
Posts: 4,651
texas
GIG'EM AGGIES Online content
TFF Team Angler
GIG'EM AGGIES  Online Content
TFF Team Angler

Joined: May 2014
Posts: 4,651
texas

And you can't beat the reels either. I lov'em.


I am a Senager. (Senior teenager) I have everything that I wanted as a teenager, only 50 years later. I don't have to go to school or work. I get an allowance every month. I don't have a curfew, I have a drivers license,a PU truck and I have a bass boat.


illegitimi non carborundum
Re: Abu Garcia Customer Service [Re: 5PounderOnAFrog] #12307513
06/23/17 02:52 AM
06/23/17 02:52 AM
Joined: Jul 2014
Posts: 707
Joshua, TX
tx2va07 Online content
Pro Angler
tx2va07  Online Content
Pro Angler

Joined: Jul 2014
Posts: 707
Joshua, TX
I ordered a Veritas from them when they were on sale for $30. It showed up with a broken guide insert. I sent them pics and they said they would send me a new one, and also keep the rod I already had. They were also out of that model in Veritas rods, so they upgraded me to the same model Ike rod, which is $150. They definitely made me want to buy more Abu stuff.

Re: Abu Garcia Customer Service [Re: tx2va07] #12307522
06/23/17 02:59 AM
06/23/17 02:59 AM
Joined: Feb 2011
Posts: 684
Snyder, TX
S
sprigsss Offline
Pro Angler
sprigsss  Offline
Pro Angler
S

Joined: Feb 2011
Posts: 684
Snyder, TX
Originally Posted By: tx2va07
I ordered a Veritas from them when they were on sale for $30. It showed up with a broken guide insert. I sent them pics and they said they would send me a new one, and also keep the rod I already had. They were also out of that model in Veritas rods, so they upgraded me to the same model Ike rod, which is $150. They definitely made me want to buy more Abu stuff.



That's interesting, I bought 4 of the same rods and had a broken tip. I asked to purchase a replacement tip so I could repair rod and instead they responded that they don't sell replacement guides or tips.

I have always heard great things about Abu Garcia service, yet I have never had to use them. I was disappointed in them to be honest. I have 10 SXs, STXs, and a Winch. Only non Abu reel is a Lews that I won.

Called Duckett and told them I needed to buy 3 replacement guides for a couple rods and they sent me 12 for free in the mail.

Re: Abu Garcia Customer Service [Re: 5PounderOnAFrog] #12307527
06/23/17 03:04 AM
06/23/17 03:04 AM
Joined: Jul 2014
Posts: 707
Joshua, TX
tx2va07 Online content
Pro Angler
tx2va07  Online Content
Pro Angler

Joined: Jul 2014
Posts: 707
Joshua, TX
Dang that sucks. Glad I didn't ask for a new guide. Lol

Re: Abu Garcia Customer Service [Re: tx2va07] #12307548
06/23/17 03:17 AM
06/23/17 03:17 AM
Joined: Feb 2011
Posts: 684
Snyder, TX
S
sprigsss Offline
Pro Angler
sprigsss  Offline
Pro Angler
S

Joined: Feb 2011
Posts: 684
Snyder, TX
Originally Posted By: tx2va07
Dang that sucks. Glad I didn't ask for a new guide. Lol


As luck would have it I had an identical rod broken in my garage. Was retying one day and the wind blew my compartment closed and slammed down on my rod. Thankfully I kept it.

So last weekend, I gathered up every broken rod I had and removed every single guide and tip that was in good shape and put together a little kit.

Now if I break a tip or a guide I can quickly repair them. I used to just throw my rods away, but I won't anymore without removing undamaged guides.

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