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Jan 23rd, 2013
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Navionics Customer Service #10664760 03/03/15 08:42 PM
Joined: Jul 2005
Posts: 500
Tim Haugh Offline OP
Pro Angler
OP Offline
Pro Angler
Joined: Jul 2005
Posts: 500
So I pay for the yearly Navionics updates, insert my Navionics Platinum card to proceed with getting the updates and it says "Card is Full" and won't let me do anything else. So I call Navionics to see what the issue was (I was assuming user error on my part). After giving the customer service rep with Navionics the information off of the card I find out that the Navionics Platinum card I have will not accept the updates. So without hesitation the guy says that there are some cards out there that are like this and we (Navionics) recognize the issue and would like to send you a new Platinum South card, one that will accept updates, at no charge to you in order to replace your existing card. All I have to do is send them my old card, in a postage paid envelope they are sending me, once the new one arrives.

Solid customer service. Way to go Navionics!!


President, Texas High School Bass Association (THSBA)
www.texashighschoolbassassn.com
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Re: Navionics Customer Service [Re: Tim Haugh] #10665503 03/04/15 01:18 AM
Joined: Dec 2001
Posts: 198
T
Team Reverse 1 Offline
Outdoorsman
Offline
Outdoorsman
T
Joined: Dec 2001
Posts: 198
Always nice to hear a good news story. Too bad it's not contagious!


Make a choice & go with it!
Re: Navionics Customer Service [Re: Tim Haugh] #10666303 03/04/15 04:53 AM
Joined: Apr 2005
Posts: 45,487
Big Red 12 Offline
TFF Guru
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Joined: Apr 2005
Posts: 45,487
cheers

Re: Navionics Customer Service [Re: Tim Haugh] #10666318 03/04/15 04:57 AM
Joined: Aug 2010
Posts: 1,618
J
Josh Fulton Offline
Extreme Angler
Offline
Extreme Angler
J
Joined: Aug 2010
Posts: 1,618
I bought a premium card yesterday and had a few questions and called today! Took a few mins to get to someone as there was 4 callers ahead of me! Of course no fault of their own but once the lady got to me she was really nice... Had my questions answered quickly... Then even tried to upsell me and gave me some info that I didn't know existed! Super good experience!


-Josh Fulton

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