Posted By: NLester
Dissatisfation with Navions support PC App - 03/21/12 06:42 AM
I am dissatisfied with Navionics support of PC App.
If everything goes right, things are fine, other than a lack of documentation. If things go wrong there is not support.
I had a problem with my initial installation of the maps for PC App maps. After I got no support from Navionics, I wiped every file and register entry out on my PC that refered to PC Apps or Navionics and tried to reinstall the application and maps. This worked but the problems still exists. I can only view a partial set of the maps.
I have tried everything I could think of but I can not resolve the problem. One attempt was to setup and other userid and install PC App and the Maps for the new user. That works but the problems still exists for the original userid. If you have a bad installation, running the uninstall app and reinstalling should resolve the issue. It does not do it in this case. I even tried copying the files and registery entries from the working user id to the problem user id. The PC App works for both users but for one user I view a complete set of maps and for the other user I view a partial set of maps on the same PC running Windows 7 using identical files and register parameters.
I am starting to think that the problems may be a problem in the database on the Navionics computer. The problem occurred when I was registering the map data on the original installation. This may have corrupted a parameter in the Navionics databasse.
I have no idea about where to go from here, I have tried to communicate with Navionics about the issue but I only get a thank you for the information in response.
I would like to delete the bogus userid from my computer and just use the "OWNER" userid assigned by Windows 7.
I was also dissapointed that when I tried using the uninstall application supplied by Navionics, a massive amount of data was left on my PC that required being manually deleted.
Any suggestions?
If everything goes right, things are fine, other than a lack of documentation. If things go wrong there is not support.
I had a problem with my initial installation of the maps for PC App maps. After I got no support from Navionics, I wiped every file and register entry out on my PC that refered to PC Apps or Navionics and tried to reinstall the application and maps. This worked but the problems still exists. I can only view a partial set of the maps.
I have tried everything I could think of but I can not resolve the problem. One attempt was to setup and other userid and install PC App and the Maps for the new user. That works but the problems still exists for the original userid. If you have a bad installation, running the uninstall app and reinstalling should resolve the issue. It does not do it in this case. I even tried copying the files and registery entries from the working user id to the problem user id. The PC App works for both users but for one user I view a complete set of maps and for the other user I view a partial set of maps on the same PC running Windows 7 using identical files and register parameters.
I am starting to think that the problems may be a problem in the database on the Navionics computer. The problem occurred when I was registering the map data on the original installation. This may have corrupted a parameter in the Navionics databasse.
I have no idea about where to go from here, I have tried to communicate with Navionics about the issue but I only get a thank you for the information in response.
I would like to delete the bogus userid from my computer and just use the "OWNER" userid assigned by Windows 7.
I was also dissapointed that when I tried using the uninstall application supplied by Navionics, a massive amount of data was left on my PC that required being manually deleted.
Any suggestions?