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Humminbird Customer Service #12671428 03/14/18 12:52 AM
Joined: Aug 2007
Posts: 2,739
Phoenix_Ed Online Content OP
Extreme Angler
OP Online Content
Extreme Angler
Joined: Aug 2007
Posts: 2,739
Okay we all appreciate our Humminbirds, but I needed to share a customer service story with the group.

A week ago my Helix 10 SI KVD Gen 1 died on me. I shipped it back to the factory last Tuesday. Friday I get an email that it is on the way back, sweet. Well it comes in today, I pull it out of the box and wait, the serial number is different. And what is all the extra stuff with it, wait a minute, just a minute, they replaced my Gen 1 with a MEGA!!!!!!!!!!!!!!!!!!!!!!!!!!! Dude, I called and thanked them. So soon very soon I will join the Mega ranks. I have owned birds over 10 years, started with a 798, first unit I ever had a problem with.

Amazing customer service!


Wishin I was fishin!! ..............>(((//*>
2021 Phoenix 819 - Mercury 200 4 Stroke - Ultrex
Her name is Novia Número Cinco.
Humminbird Helix 10 Mega DI - Helix 12 Mega SI - Mega 360
PB Largemouth - 9.51 - Toledo Bend - March 2014
Re: Humminbird Customer Service [Re: Phoenix_Ed] #12671507 03/14/18 01:38 AM
Joined: Oct 2012
Posts: 2,803
M
Mudman63 Offline
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M
Joined: Oct 2012
Posts: 2,803
thumb

Re: Humminbird Customer Service [Re: Phoenix_Ed] #12671769 03/14/18 05:49 AM
Joined: Jul 2014
Posts: 4,340
B
Bobby Milam Offline
TFF Team Angler
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Joined: Jul 2014
Posts: 4,340
That's good to hear. Glad they stepped up and made it better than right.

Re: Humminbird Customer Service [Re: Phoenix_Ed] #12672045 03/14/18 02:25 PM
Joined: Aug 2009
Posts: 1,681
C
Capt Craig Offline
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Joined: Aug 2009
Posts: 1,681
Their customer service is second to none. IN most cases, they have a 3 day turn around. No one else even comes close.

Now if you start hearing ticking from the transducer with the MEGA, relax they do that.


Capt. Craig Copeland
Licensed by the US Coast Guard

2019 Nautic Star 215 XTS Shallow Bay Boat
Humminbird HELIX 12 CHIRP MEGA SI GPS G3N
Nautic Star Boats Pro Staff (nauticstarboats.com)
Redneck Fish'n Jigs Pro Staff (redneckfishn.com)
Re: Humminbird Customer Service [Re: Phoenix_Ed] #12676520 03/17/18 01:34 AM
Joined: Feb 2014
Posts: 30
S
sfw1960 Offline
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Joined: Feb 2014
Posts: 30
Yep - I have had similar experiences, and will continue to fly "Th' 'Bird" because of how well they take care of customers.

Like Craig said - pretty much any XDCR that is being Chirped with 4KW of power is going to "tick" more than a non-Chirp XDCR.

The lower you go in operating frequency; the longer the pulse length is (in time) and the lower the resolution is because the wavelength is physically longer which when it gets in the 40-100 kHz range can give a pretty peppy SNAP per transmitter pulse.

This (opposite in wavelength) is what makes the 1.300 MHz top end frequency of the MSI & MDI units generate such fine detail (the new Garmin box won't go that high, BTW).

Last time I had to send in a unit it was turned around in-house in one day!



thumb


Robert

Bringer Of The 'Bird
Helix 12MSI G2N v1.61,H10MDI G2N v1.61,H12SI v1.61,859ciDI v7.65,AS GPS HSx2,iPilot Link v2.15/2.04RC1, 688DI v7.52x2
Re: Humminbird Customer Service [Re: Phoenix_Ed] #12678813 03/19/18 02:08 AM
Joined: Sep 2014
Posts: 2,062
T
TroyKing Offline
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Offline
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T
Joined: Sep 2014
Posts: 2,062
Dainget boy!!...I sent mine in for repairs and just got it back two weeks ago, today it went to acting crazy and the screen went Black...I wish they would up Grade mine.


The driving force and secret desire of every bass fisherman, is to one day be a crappie fisherman............Could it be that the good Lord just smilies and looks the other way when a fisherman tells a lie?
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