went to sears to replace my lifetime warenty craftsmen tape omly to find out they they no longer sell tapes. pissed but i fiqure they will at least give me a stanley which is what they carry. NOT! the little snot working there tried to tell me it never had a lifetime warrenty.i said bull. all my tools are crafstmen but no more! i fiqure all there tools will go this way. rant over!

I probably shouldn't respond because I'm going to "assume" a few things and it's going to tick you off but here's my rant...

I don't understand why people expect retail stores to replace something they don't carry anymore. Also, why then expect them to replace said item for another brand item? That's not even how warranty replacement works. Besides, 95% of the time when you want warranty replacement you need to go to the manufacturer not the retail store. (Not totally sure how it works at Sears but that's how it is at Academy)

Did you even buy the craftsmen tape at Sears?? If you did, it's obvious it was a LONG time ago. Why go through all the trouble of trying to get warranty replacement on a $20 dollar tape measure that you have probably had for years?? Really? Come on now.

Lastly, the little "snot" working there is probably just doing what he is told to do. If you have an issue with an employee, see a manager instead of griping about it on an online forum.

Ryan, maybe you should get back to your football plays.

Craftsman/Sears

Go back and kick the little snots rear end up between his shoulder blades. You might check ACE hardware. The one near me carries Craftsman stuff.

Ryan many of us have boxes full of Craftsman hand tools for one reason. They were sold with lifetime warranty. Sears Holdings owns the Craftsman brand. Therefor Sears should still honor the warranty and if they no longer carry that tool in the store then they should replace it with what they do have.

Ryan F, it is the principle of it. For decades Sears has lured us into the store to buy their Craftsman products that cost a little more than other brands because they will replace them at no charge when they fail. We normally did not feel too bad about paying more because we felt the product was probably made better and Sears would stand behind it.

pan65, do a search on the internet and find an 800 number for Sears to call and complain. They should still replace it even if they cannot replace it with a craftsman product. Of course the replacement product will not have the warranty.

Lifetime Warranty, that's what they advertised.

find an ace hardware and see if they have the tape, ace is now carrying craftsman.

I think Walmart had a huge impact on Sears. People want cheap. They'll buy a $2 hammer made in China over one made of real steel here in the US. When Sears climbed into bed with KMART, I knew it was over. Hard to imagine they are hanging on this long.

The Sears,Roebuck &Co. that gave that guarantee is no longer in existance. The guarantee is good as long as the company exists.
My first job out of college was as a Sears Catalog Store Manager in Grants Pass, Ore. I was proud to work there. The great company of the "Big Wish Book" is no more. So get over it.

Um, that guarantee is still in existence and it should be honored.

thanks for your opion ryan, but when somebody tells me that they back up a product i hope they will do so, that saying we bought a kholer kitchen faucet years ago and they always sent us replacement cartriges , so i nedded some more and they said it was no longer available, so they sent us a new fauchet with a lifetime warranty, stand up co.

Sears Warranties

7. - Tape Measures (purchased at Sears before May 2010) If this Craftsman tape measure is ever defective in material or workmanship, it will be repaired or replaced free of charge. This warranty does not cover the blade, which is an expendable part that can wear out from normal use within the warranty period.

WARRANTY SERVICE
To obtain warranty coverage, return the product to the retailer from which it was purchased for free repair or replacement if repair is unavailable.
- Tape Measures (purchased at ACE stores) NO WARRANTY

I only buy stanley tapes, they do have a lifetime warranty on them, have only used it one time though.

For all I know the guy who told you no is probably an idiot, and he was just to lazy to help you out.

I just don't see the point in trying to get warranty on a $20 product which I'm assuming has lasted you a while.

Again, if you really have a problem though, talk to someone who can do something about it. Not some lowly employee who is probably just doing what he is told. If you go to a manager and it turns out the kid was just being lazy/lying then he gets what is coming to him and you get what you want. I have had many customers come in yell and scream at me when I was just doing as told. For instance, a guy comes in yelling at me that his gun is jamming and yelled at me to do something about it. I told him if he had an issue with the gun that we would gladly send it to the manufacturer for repair. All the while he is yelling at me and wanting me to replace his gun with a new one because it has a lifetime warranty.

Once more, the warranties are given by the manufacturer, not the retail store. If the manufacturer breaks off from the store, why would the store honor THEIR warranty?? I would be willing to bet that the store doesn't honor the warranty because Craftsman wouldn't honor it for the retail store.

Now if the STORE is the one who is giving you the warranty then I understand why you would be mad. But 99% of the time it's a manufacturer's warranty, not a retail store warranty.

I have seen people make our female cashiers cry because they can't return something like ammo when they picked out the wrong kind. Find a manager and take it up with them instead of belittling the employees who are almost always just doing as they have been told.

did not belitle the kid.just told him he was wrong and i would not be back.i consider my self to be a good overall guy and try my best to treat people with respect.

Ryan, it sounds like you are saying the female cashiers are too dumb to call a manager to handle the problem. They know they can't do what the customer wants and they should ask them to politely wait a few moments while she gets someone who can take care of their problem.

Good grief, they deserve to cry if they can't use their head to call a manager. Sheesh!

Ryan,

You shoulda quit after the first post.

Read the warranty

You havent been in the OT very long, have you ?



J/K

The topic of this thread was "sears going downhill" and in my opinion they really have. When we bought are house 14 years ago we bought are appliances, lawn mower, edger, weed eater, etc. there. We spent a good sum of money there. What I remember the most was how outdated the store was. I felt like I had stepped back into 1980 but my wife really wanted to go there. I went back about 5 years ago and nothing had changed. I can't believe there still in business? If they are going to continue they have to find a way to reinvest in their company.

Too late, lipstick on this pig won't work.

I went into SEARS at Stonebriar Mall last week and the shoe dept. still looked like it did back in 1970!

All kobalt tapes have
A lifetime warranty from lowes

ryan, you are giving academy a bad name

I remember going to Sears for everything but the groceries. The only Sears left in Marshall sells lawn and garden and a few tools. Not worth going into anymore.
Remember when you were a kid and you got caught looking at the ladies underwear section of the catalog?

I've never had an issue swapping out Craftsman tools, nor any issue with Academy whatsoever. My local Academy is super good about replacing stuff without any questions. I guess that's why I spend so much money there....and why it's always busy. Great service. I suspect it's all in how you ask, too.

This is respectful?

Please show me how? I'm about sick and tired of you and a few other people hopping on every thread I post on and getting bashed. If anything you are giving yourself a bad name.

Academy has an awesome no questions asked return policy. Our managers will bend over backwards to help people.

Ryan you come in with the attitude that the customer is taking advantage when in fact he or she is only expecting what he or she was promised.

Please tell me, if you ran a business and a manufacturer promised a lifetime warranty on a product and then later you split from said manufacturer, would you still honor the manufacturer's warranty out of your own pocket? I doubt it.

I a preety sure they would get the tape measure of their choice

And you would do this for every customer that came in? You would go broke in a heartbeat.

If it had been promised....... yes I go down in flames

Point is, it was not promised by you. It was promised by the manufacturer. There's a difference.

You are missing the point that Craftsman is Sears. They also still make and sell the measuring tape.
http://www.craftsman.com/craftsman-8m-x-26-ft-steel-measuring-tape/p-00937392000P
It clearly says on it that it is distributed by Sears. Sears is responsible for the warranty sold along with it. This has been the policy with Craftsman/Sears since before you were born.

Ok, so the kid was a little snot. Go to the manager and complain. The kid gets fired or reprimanded and the customer gets what he wants. Everybody wins? Why wasn't that done instead of griping about it on an online forum? Did the tape qualify under the lifetime warranty conditions?

7. - Tape Measures (purchased at Sears before May 2010) If this Craftsman tape measure is ever defective in material or workmanship, it will be repaired or replaced free of charge. This warranty does not cover the blade, which is an expendable part that can wear out from normal use within the warranty period.

I have a sneaking suspicion that it might not have been covered under warranty. Again, I am assuming this.

"If for any reason your Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you may also have other rights which vary from state to state."

What part of this is not clear?

I really see wear you are comin from Ryan but realize u are the one standin at the counter that took the money, you represent the company that gave the warranty now,you sir are the Man that makes it right or leaves a bad taste in the consumers mouth. You are now in THE position to decide if ACADEMY still does real life HONORABLE business with said pissed off with good intentions CUSSEDomer!

Which part is not clear?

Its not clear anywhere in any posts from the OP that the blade was defective or if it was purchased after 2010 and is a cheap one made in China no warranty.

I would have to say that if he was turned away from warranty it was probably because it didn't qualify for it. Most of the time when people come griping about something or another warranty wise, it's because they don't read the warranty and don't understand what it covers.

Again, I'm only assuming this. For what it's worth the kid working there was probably a POS and was just being lazy. But again, if you really are so PO'd that you need to come to an online forum and gripe about it, why not talk to someone who can actually handle the issue like a manager.

Ryan, you'd argue with a brick wall.

go back to writing your playbook, it's more constructive

I believe the OP said that the kid told him they no longer carry the Craftsman tape.


After all that I have to agree with what some said here. Stanley makes the best tape that I have used. The 35' FAT MAX 1 1/4" blade with 11' standout I have had mine out to about 16' before the blade dropped.

Once you have been on the other side of this then come talk to me. Have you ever had an angry customer throw a gun at you? Didn't think so, now move along.

Two months ago, Sears replaced a 3/8" Craftsmen ratchet I bought back in 1998.

The internal gear mechanism was shot after I torqued down hard trying to loosen a stuck bolt on the front shock of my Tahoe.

Sears replaced it without question. No receipt requested.

So what's the problem here?

Oh ya, it's ok for a customer to belittle and berate an employee in public. That's perfectly good behavior. Your right.

Probably the employee not doing his job. I still don't understand why the OP didn't talk to a manager about it.

That you should have used a box end wrench, or an impact if you could get at it with it?


I have only had to use the warranty a couple of times but I am glad its there. It used to mean that the bit more that you paid for it was worth it in quality. I have a Craftsman wrench set, Ratchet and some more tools that were my Dads and I know they are at least 40 years old and I still use them. The only things that have needed to be replaced were ones that I bought in the last 15 years or so.

Ryan, go back and read the OP and then your "assumptions" and the overwhelming support from other posters that you are wrong. I'm sure you'll still argue though. Have fun.

This Ryan F must coach the "B" team.

And more people coming in and talking carp to make themselves feel better about their sorry lives. I applaud you. You can belittle people from behind your computer. Must make you feel so big.

Do you not see that you come on here and start a very poorly crafted argument for no reason and then cry when others jump on you?

I read an OP that was from a PO'd customer who belittled an employee and couldn't even spell. And over what? A $20 tape measure. Ya I can see who is right here.

I'm not crying. I gave reasons for why I thought the way I did. You didn't counter any of these points. You made mention of something that happened long ago and your to big of a baby to get over it. I have held no grudge but you obviously have something against me because I have a different point of view about football.

Here, argue with this:

Do you not realize how much of a child you sound like when you jump in to a thread and try to make fun of someone from a thread that was months ago? Come on now. Grow up. You sound like a 4th grader trying to make himself feel better about his own life by making fun of other people.

Again, you don't counter anything. You just make dumb posts and try to belittle me.

Projection....

I hope yall realize that sears is owned by a middle eastern dip$hit, so warranty or not, freaking quit buying there

meh....prefer Snap-on hand tools anyway. But it's hard to track down a snap on truck on saturday afternoon when you need a new wrench.

not sure I said that

I can't believe you reposted the brick wall and started arguing.

In case you missed it here is the response to an email about the guaranty from Sears CR.

I sent an email concerning the guarantee yesterday and this
and this is the email return in my box this morning.

Good Afternoon C G Deich,



Thank you for contacting Sears.com.



I appreciate your interest in the Craftsman lifetime warranty. The Craftsman lifetime guarantee applies only to hand tools. If the Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.



The lifetime warranty is meant to protect the customer in the event that a tool is defective or breaks under normal use. It is not meant to cover tools that are damaged/destroyed/lost due to fire, water, theft or other natural causes. Rust is not covered by the warranty.



A general list of Craftsman tools that are covered by the lifetime warranty would include: ratchets, sockets, wrenches, screwdrivers and hammers. Some tools that are not covered by the lifetime warranty (even though they are Craftsman branded) are: taps, dies, saw blades, drill bits and torque wrenches.



The warranty on power tools generally ranges from 30 days to one year. Accessories are covered by the limited warranty included with their packaging. Precision instruments, such as torque wrenches, calipers, and micrometers are excluded from the hand tool warranty, as they are precision instruments and not hand tools.

Please let us know if we can be of any further assistance. We certainly hope you will continue to make Sears your choice for your future purchases.



We're here to make everything easier. Take our survey to tell us how we're doing.



Make sure you're registered at sears.com for emails, so we can stay in touch!



Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok.



Buy with confidence from Sears! To ensure you receive the best price on your purchase, please review our Price Match and Price Protection policies here!







Jim S.

Sears Customer Care

webcenter@customerservice.sears.com

1-800-366-3028

It does not cover the blade but it does cover the mechanism that rolls the blade back into the case automatically.

I have never had a blade break. I have had the mechanism that retracts the blade break many, many, many times. That would be the main reason why I would spend twice as much for a Craftsman 30' tape measure instead of a cheaper brand from WalMart.

Yes, I expect Sears to do the right thing. It is a priceless commodity in business called goodwill. When you destroy the goodwill of a customer who has been doing business with you for decades, that is the first peal of the death knell of your business.

Ryan, the reply above pretty much sums it up. Quit arguing with everyone who disagrees with you. You are quickly becoming the Davy V of the TFF.......if you need to know who Davy is just ask someone who's been here for a while. You don't drive an STI do you?

It's funny to me how there's a bunch of arrogant guys in here who bash on someone because they have a different opinion on football than they do. You guys act like little children trolling every thread I post in. I haven't followed any of you clueless people around and trolled every thread you post in.

you school girls are arguing over a tape measure.... ...that's ridiculous. Pan...I'll bring you a Stanley tomorrow. I live in Krum and work in Ponder. Problem solved. Everyone else...go get a beer. it's Sunday.