I have a buddy in my Bass Club who is being denied a claim after knocking a hole in the bottom of his boat at Lake of the Pines. However they keep taking his monthly Premium and have just recently sent him a new renewal. We look at customer complaints for Progressive and have found many dissatisfied customers.. Anybody have any advice for him to appeal or get Progressive to step up. I'm glad I have USAA they always take care of their customers...

Hi there, I'm a Marine specialty agent and represent a number of companies with Progressive being one of them. They offer a lot of different coverage's and a lot of times when a person goes to there web site to purchase a policy they are not aware of all the different coverage's that are available.I have been doing business with them for a long time and my experiance has been they are very fair in there claims process. I will be happy to help your friend in anyway I can.Please give me a call and we can look into this. Thanks Bob Luellen 800-339-1235 www.worldwidemarineins.com

Bob is the man, you can do a search on Bass Boat Central and see his posts.

TY Bob, I'll send your number to my buddy.

I hope you get this resolved in a way that works for him. The reason i hope so??? I use Progressive to insure my '71 model Chevy P/U. They are the only ones I found who would do an agreed value policy, and not restrict the vehicle's use in any way.

I found a number of companies to do the value policy, but they all wouldn't let me tow, or haul anything, and most wanted to restrict my mileage too.

Insurance companies, they are right up there with lawyers in my book.

Jay

Hey guys, I am a Progressive Agent, and you are right about buying a policy online with them....you need to purchase from a local independent who can explain certain coverages in depth, so at the time of loss there are no questions about coverage...I am still interested in knowing why they are denying the claim...Did you just have liability?...to be honest with you, you can ask any body shop in most towns who gets the claim checks the quickest and who pays without much hassle and I bet they will tell you Progressive....I hope everything works out, if I can contact anyone through my rep to help let me know........ www.holder-insurance.com

I have Progressive coverage. Not many claims over the past ten years on my '99 Triton, but each has been handled in a prompt professional manner, cooperating with my sevice personnel.

I originally had a local agent, but he retired, and my policy has been serviced by phone for many years now. I've asked questions about coverages, discounts, liabilities, theft, collision, etc., and always received a timely call back if the person did not immediately know the proper answer about how to write my policy. Consider this a positive response.

Love my Progressive Policy, no complaints here.

Yeah, sue them. Its that simple. You have to speak their language.

USAA in the past had their own insurance for boats, but now they go through Progressive.

Exactly. USAA does not handle boat insurance anymore. They have progressive write the policies for all their boat insurance now. My insurance is through USAA but with progressive.

Hey Nathan at fork- Is your truck still for sale? I know it is an old post, just wondering.

I live at Fork as well.

Thanks,
mossyback

Nathan at Fork, I'm a USAA member, and have Progressive Insurance on my boat. Do you know if it is cheaper to get the boat insurance through USAA instead of directly from Progressive.

Talk to my buddy again and Progressive change their mind and is now going to cover the claim.. He had to be persistant but they backed off the original denial.. They were supposes to dispatch a marine surveyor to look at the boat after my buddy appealed the decision but he never showed up.. He said they have 30 days to make a decision and when the surveyor did not respond, Progressive decided to pay the claim.. In the end they are stepping up but not without some aggravation.

I filed two claims with them in a 6 month period of time. One was for a totaled boat. They never questioned a thing either time, just mailed me a check.

I have had progressive on all of my boats and they currently cover my new boat and truck. I tore up the lower unit already on my new boat and they fixed it no questions asked. The denial of the claim had to have been either something with his policy or the adjuster he was working with. Glad to hear that the issue is being resolved.

IMHO, Progressive does a better than average job overall. Yes, they sometimes miss the ball every now and then. But overall they are A+. I can tell you some absolute Horror Stories.

I can not relate to the claims of good service from Progressive. I submitted a claim recently (hit a stump and tore up lower unit) and it took almost two months to get resolved. And it never was resolved to my satisfaction. Never could get the adjuster to contact me to let me know the status of my claim, I always had to call him or his boss to get any info. Very poor customer service. They just finally wore me down. I realize part of my problem may have been from not having a local agent, but do have to say in the past local agents have only been somewhat helpful. After all, bottom line is they still represent the insurance company.

In the case of my recent claim, I had to wait two weeks for a "marine expert" to take a look at the damage. Guy that finally showed up had no training on marine engines. His background was jet engines. Progressive wanted to replace my Mercury lower unit with one from some outfit in Florida. My dealer refused to even install it. They have used that outfit before and had nothing but problems with them. Bottom line, I paid the difference to stay with Mercury parts and now progressive is losing a long time customer. Not just a boat policy, also have three auto policies that I am moving also.

Strange... you'll either get AWESOME or HORROR story reviews about progressive. I had two major auto accidents (8 years apart) and both times Progressive did me right... and the second time, they went above and beyond what I thought I'd get from them...

It's strange... all of those differing reviews... but yeah, if you read enough reviews about progressive, you'll find a lot of really unhappy customers...

Troyz im going through this right now. I hit a rock on Lewisville and the y are giving me a major run around. Rockwall marine has my boat and the lower unit is shot. The progressive guys are saying that I have water and rust in my lower unit, witch Rockwall said is complete BS. They just serviced the lower unit in october of last year. Im waiting to hear from them today but Im starting to get upset with how they are treating me. Progressive is just trying to get out of paying and are just trying to find something wrong with it.

I have Progressive and had a claim from Fork last year. They met me and did the claim and cut the check all at North Texas Fiberglass last year. 2 weeks later I was back on the water. Couldn't have been quicker!

Maybe a lot of it comes down to the knowledge of the adjuster. The one I had did not know a lot about boats or motors. The "marine expert" sure did not know about motors. I also don't argue a bit that having an agent could have helped in my situation.

I haven't had a problem with Progressive as of yet. Some of this sounds a bit scary.

+1

I have had a couple of claims with Progressive and they took care of me both times. No complaints.