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#3173002 - 02/28/09 02:54 AM
Lowrance Customer Service SUCKS.
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Green Horn
Registered: 02/04/09
Posts: 8
Loc: On Lake Erie in Ohio
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Dear TFF,
A lot of you at TFF keep touting Lowrance products but have you ever tried to get a hold of them on their "Customer Service" number, 1-800-324-1356?
GOOD LUCK! ...Plan on waiting ON-HOLD at least an hour+ or be disconnected after you've already been 'on-hold' for what seems like an eternity.
I'm in no way saying that Lowrance has bad products --they are very good and certainly popular (obviously, from comments on TFF)-- the people that own them usually swear by them; but God forbid you have a problem or question; You're SOL if you expect to talk with someone quickly to ask a question on any level.
HAVE YOUR CALL ON "SPEAKER PHONE" so if and when they finally answer, your ear hasn't grown attached to the phone!
Blessings,
Lisa Collins
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#3173091 - 02/28/09 06:41 AM
Re: Lowrance Customer Service SUCKS.
[Re: Mrppl2]
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Extreme Angler
Registered: 10/25/07
Posts: 1993
Loc: Houston
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Yep they are slow. Just call early and never on a Monday. Last call I was on hold less than ten minutes.
_________________________
Roll Tide!
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#3174136 - 02/28/09 01:21 PM
Re: Lowrance Customer Service SUCKS.
[Re: bassman1]
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Extreme Angler
Registered: 01/22/06
Posts: 2697
Loc: Azle,Tx
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Never had that problem.
Johnny
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#3174976 - 02/28/09 05:47 PM
Re: Lowrance Customer Service SUCKS.
[Re: sandjohnny]
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Angler
Registered: 01/24/06
Posts: 276
Loc: frisco tx
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I've never had a problem. They even fixed my stuff out of warranty for free and helped me hook up my gps when I first got it.
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#3189192 - 03/04/09 09:08 AM
Re: Lowrance Customer Service SUCKS.
[Re: cman]
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Pro Angler
Registered: 02/04/02
Posts: 926
Loc: East Texas,USA
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The place to complain about slow response or bad service is the corporate office,it does not matter what the product is the main office needs to know when you are dissatisfied,just maintain your cool and suggest to them that they do not have enough people manning their phones.I have dealt with several corporate offices and they tell me that they are not aware of a problem unless someone tells them and this always gets the ball rolling in high gear.Just be nice
_________________________
“It may appear that what goes on is happenstance, but the government most surely has planned it.” - Franklin Roosevelt
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#3193052 - 03/04/09 10:49 PM
Re: Lowrance Customer Service SUCKS.
[Re: Willie G]
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Pro Angler
Registered: 07/07/05
Posts: 530
Loc: McKinney, TX
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+1 Willie G
It's amazing what a constructive conversation can accomplish in these situations.
Also assume positive intent.
_________________________
Huey
Albert Einstein:
The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing.
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#3193532 - 03/05/09 04:37 AM
Re: Lowrance Customer Service SUCKS.
[Re: Huey]
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Extreme Angler
Registered: 08/24/06
Posts: 2087
Loc: Sanford, NC
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Always had good service, I never call I email Linda Colt. She has always been great. Next time give her a shot:
Linda Colt
Customer Service Department
12000 East Skelly Drive
Tulsa, Ok 74128
1-800-324-1356 #8747
Direct line 918-438-8747
Fax 918-234-1745
Email: linda.colt@navico.com
Only time she didn't respond promptly was last year when they closed for a couple of days due to ice storm.
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