Ordered an EXTRA HEAVY Carrot Stick LTX from tackle warehouse on Monday and it came in today. Took it to the lake this evening to test it out. Set the hook on the first fish and snapped the rod just a little below the first eye. I got the fish in and it turned out to be a 6lber. I guess I will find out how good their customer service is.


UPDATE: Called E21 last week. Tell the guy that answered what happened and his response was "that's about typical". Hmmm. This doesn't sound good. Get the extension number for the manager over the fishing rods part of the business and he was in a meeting. I played phone tag with him for a couple days but finally got a hold of him. After telling him what happened he tells me to get with Tackle Warehouse and to call him if I have any problems.

I call Tackle Warehouse. The man there tells me they think they got a bad batch of rods and they will probably have to send them all back to E21 to get them replaced as mine was about the fourth one to break in about two weeks. So now I'm waiting on a return label to get here so I can send it back to Tackle Warehouse and get a replacement.

They will give you another rod no questions asked.

that sucks

Same thing happened to me on the first hook set and broke in the same place. They sent me another one IMMEDDIATELY! Best customer service yet...Will not keep me from buying more though

Sounds to me like they have a quality control issue.If they know what quality control is.

Too many good rod builders out there to take a second chance.

Is Kistler making Carrot sticks now???

I heard they had a bad batch of blanks.

What did they use a batch of rotten carrots to build the blanks?

Maybe a little over ripe?

It all comes down to quality control.

This isnt a real good review so far, ha After you guys got the new rods, any more problems?

I talked to Loyde Duckett at the Falcon elite series and he handed me his rod that he had just rigged for the next day! He said that he loves em and when I felt how sensitive it was I was sold on one! Just havent Bought one yet!

Can't be from Kistler because people are getting their rods replaced and are real happy with the customer service.

BTW - I don't own one, but they sure feel good. I checked them out at Cabela's and when I went back a week later, the 4 or 5 they had were gone.

The last thing I'll add is you should judge a company by how the handle their problems. Every company will have problems and it's how they handle these problems that separate the great from the good from the terrible (you know, the company that requires you to know the secret hand shake and call the owner to beg for the same level of service all his competitors provide as standard).

I just love a rod that breaks on first cast, but you can get it replaced..over and over and over..doesn't make sense to me..

They really are great feeling rods. I love the reel seat. I have one of their crankbait rods too and I haven't had any problems out of it. I just hope they get this quality control issue figured out.

Is Bugs Bunny up to some sinister work?

I can understand a company having a problem and the customer service makes up for that if it doesn't happen again.
But, If you have held one of these rods with a Revo Premeir mounted to it.... WOW.. Talking about a 7' MH rod that is 3oz and a fantastic reel that is 6oz and the combo is out of this world.. Wish I could afford a bunch of these setups..


Jody