Dougie, you are such a sweetheart I am sure you could never be a bother.

Me....on the other hand....I can be a complete a$$.

Sarcasm = When they said god you are bothering us with these phone calls....I mistakenly assumed I was bothering them. = Sarcasm

I didn�t go looking for trouble....I would much have rather my unit worked perfectly from the beginning. When it didn�t, I thought they would get it and check for an issue then send a new working unit since that is what I paid for. David Goodson thought the same.

When I get good CS I post and vice versa.

As originally posted....
Don�t tell me it will ship when it won�t
Don�t send me a refurbished unit when I paid for a new one

Wait what?

We need a sarcasm emoji. Of course they did not come out and say they were bothered but their tone was readable.

When you get your unit working all negative thoughts will disappear.

I generally only bother the people who are overly sensitive or live in a bubble and truly think the entire world revolves around themselves.

I once had a guy sell me a bunk trolling motor off of here and not once did I get on here and put him on blast.

Perfect example of how sweet you truly are.

I would have asked for customer service and asked for a new unit since it was bad out of the box.

You may have done that but did not say it.

I did not.....it took a bit for me to process that it is now basically a refurbished unit.

Russell Marine is working on a solution..:::hopefully he can help HB make it right.

HB is sending me a wonderful baseball cap to make things right....PITIFUL

+1

Why trash the whole thing for one faulty part? They diagnosed the screen was f'ed up and they put a new one on it. It is still new. You know this one has been re-tested for functionality and should be completely good to go. And it took almost 2 weeks to get it back from the day you sent it? Yeah, that is slow for Humminbird standards but that's still not outrageous. I had to send in two Solix's and a 360 unit in March to diagnose networking bugs and they were fixed and back on my boat the same week they were sent. Two different parts were replaced in those units and they've been perfect ever since, as I expect your new Helix to be.

Also, I'm no HB fanboy, I grew up using Lowrance and still think their products are superior in many ways. I never had a problem with the Lowrance units I bought, then the first HB's I got were faulty. HB fixed them and returned them quickly and they were very polite, friendly and transparent with me when I spoke with them. Like someone said, maybe you caught them at the end of a long week right before close and they were not performing at 100%. I know I've been there.

I personal have always had great service from HB...and honestly Garmin...now Lowrance...not so much. I hope you find a solution that works out for you...and I definitely hope this is not a sign of things changing at HB as far as customer service and its just a isolated issue

They sold an item that had an issue. That can happen to any company. They took it back, checked it out and repaired the issue. Other than the time it took for this to get done, what's your issue? It is still a new FF with the warranty of a new one not a refurbished. I'd rather they check it out completely and make the repair and know that I have a properly working unit than to end up getting another one that might have an issue. If you bought a new car and after driving it home found out the battery was bad you wouldn't expect them to give you another new car would you?

My opinion... If you contacted the seller they would likely have replaced it for you. Since you contacted the manufacturer, they did what they do with any warranty repair, they repaired it. Had it not been repairable they would have replaced it. The nice thing about 'Bird is that 4 years from now they will still repair it (for a flat fee) as opposed to one of the other companies that will tell you your only option is to "upgrade" to a newer one.

Johnson Outdoors Products, upon which Humminbird and Minnkota brands fall, has absolutely hands down the worst customer service I have ever dealt with. 4 Minnkota hargers in 3 months, 3 trolling motors, and 2 units sent in over the last 2-3 years, and never once did I have a positive experience with them. You would think a company of their size and "stature" would have this manufacturing process down. I understand that from time to time and company is going to have some issues, that's just business with manufacturing, but what I have gone through is absurd.

As he mentioned, it never seems like they care. And he's right, just about everything they sell is several hundred, if not thousands of dollars, so that should be kept in mind when someone calls in. Just some lady or guy always answers with the attitude that you are interrupting their day for something that the company they worked for did not manufacture correctly, or just plain doesn't work the way it should.

Two thumbs down for these guys.

would not take a new rebuilt unit