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#12860709 - 08/10/18 09:34 PM +++Humminbird Customer Service......+++ New Update 8/20 Today
5Redman8 Online   content
TFF Team Angler

Registered: 10/15/07
Posts: 3130
Loc: Forney
Update 8/20.....got taken care of today. A new unit is on the way. Ms. Hates stepped up and did the right thing.

Update 8/19 here.....Finally made it to the lake this afternoon and the imaging is amazing. But the kicker is MY UNIT STILL HAS THE SAME FREAKING PROBLEM. GETS HOT AND WILL NOT RESTART. NOW THE POS WILL NOT EVEN BOOT UP WILL NOT TURN OFF WILL NOT DO SPIT!!!!




Long story as short as I can sum up....

Bought my first Humminbird products ever.

Helix Mega 12 SI DI G2N and Helix Mega DI 10 G2N

Install done very well by David at Shut Up and Fish

On Friday 8/3 as part of install, David and I got to play with the Helix 12 for about 10 minutes and it began overheating and bugging out.

Got shipping label from HB....sent it out Friday 8/3 and made sure there was a pick up after I dropped it off.....wish I had known they only set it up for ground shipping. I would have paid my own shipping to get it there quicker.

David thought I would have it back this week....early this week.

Package got to HB on Tuesday at noon. I called Wednesday to check what they had found and they told me to call Thursday....seemed bothered that I would call. She figured it would be fixed and on the way Thursday afternoon.

I called this morning to check on it to see if it shipped....Iím headed out of town and I wanted to make arrangements for a friend to pick it up off my porch. Still hadnít shipped but they did know the screen had to be replaced. NOTHING LIKE HAVING A BRAND NEW UNIT WITH PARTS REPLACED. I would have liked to be offered a replacement. Still had no shipping information but said it WILL ship this afternoon and you will get tracking info sent to your email.

Since they close at 4:30pm I called at 4:25pm because I still had no tracking info.....they were once again bothered to be called. They still had no tracking info but said it was going out and I would have tracking info shortly.

Well here it is.....9:30pm and I still have no tracking information.

My biggest gripes are....
Bad unit repaired not replaced
Being told it would ship when it didnít.....2 times so far

This was a big purchase for me so my excitement to get to use it last weekend and then hoping to use it this weekend is a huge disappointment.

Selling as many units as they do, they lose sight of the fact that for some people this is a major purchase/expense. An apology and expedited shipping would go a long way.


Edited by 5Redman8 (08/20/18 09:28 AM)
_________________________
Originally Posted By: Dubee
People wanting to learn, watching idiots that don't know what they are doing doesn't help anyone.

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#12860752 - 08/10/18 10:30 PM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
MNBASSGUY Offline
Green Horn

Registered: 06/24/18
Posts: 8
sorry to hear that. I just dealt with Lowrance and they weren't too quick either.

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#12860766 - 08/10/18 11:42 PM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
Champion 221 Elite Offline
Extreme Angler

Registered: 10/12/09
Posts: 1078
Loc: Grand Saline, Texas
Lowrance customer service is the worst of any.Bought a brand new unit.Unit was bad right out of the box.2 day shipping back to Lowrance.After over a dozen phone calls and nearly a month waiting I finally received a new unit.
_________________________
Just Fishing For Fun!

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#12860786 - 08/11/18 05:02 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
John175ģ Offline
Super Freak

Registered: 10/21/05
Posts: 69313
Loc: Realville
Should probably sell them and get Garmins.
_________________________
I try to be more sensible in my older age.

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#12860828 - 08/11/18 06:56 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
Beast From The East Offline
Pro Angler

Registered: 08/18/09
Posts: 901
Loc: North East, TX
Garmin and power pole are far and away the best customer service Iíve ever used.

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#12860834 - 08/11/18 07:16 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
TX Rig Offline
Angler

Registered: 04/27/08
Posts: 409
Loc: Alba, TX
Wow - I have had Humminbirds for years and worked with the service department many times. They have always been spot on and done more than expected at times. One time they sent me a complete unit with new transducer mounting brackets and GPS antenna to replace my unit that was a year old and still under warranty. Sounds like you caught them on a bad week or things are a changing. Better luck next time.
_________________________
Tx Rig

Stats
Bassmasters Lunker Club 3/2008 10.5#
DPT BB 3.5# 4/2008
Mad Dog 1st HS/BB 9.25# 9/2008
DPT 2nd HS 15.5# 3/2010
JC Outdrs 1st HS/BB 8.25# 6/2010
LFBB 6/2010
DPT 4th HS 22.9# 3/2011
DPT 3rd HS 22.27# 4/2014
DPT 4th HS 11.43# 4/2016
VFE 3rd HS 4.80# 8/2016
DPT 1st HS 15.17# 4/2017
DPT 3rd HS 13.63# 4/2018
VFE 2nd HS 8.0# 4/2018
VFE 3rd HS 8.77# 5/2018

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#12860850 - 08/11/18 07:50 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
Hog Jaw Online   content
Extreme Angler

Registered: 06/09/08
Posts: 2690
Loc: The Great State of Texas
Never had any problems with Hummingbird Customer Service , they always went out of their way to help me .

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#12860870 - 08/11/18 08:29 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
pelican Offline
Extreme Angler

Registered: 08/27/11
Posts: 2509
Loc: Grapevine
HB customer service always been very good to me.
I will agree, I donít think Iíd want a new unit that already has had the screen replaced, just send me a new unit and letís start over, IMO.
_________________________

I've never been good, But I've been Lucky!
I don't Lie or Exaggerate, but sometimes I remember BIG!

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#12860908 - 08/11/18 09:22 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
stapler101 Offline
Angler

Registered: 04/27/12
Posts: 267
Loc: NE Texas
Where did you buy the Helix? Sounds to me like it was bad straight out of the box and could have been returned to the seller for immediate replacement.
_________________________
If everything seems under control, you're just not going fast enough! ------Mario Andretti

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#12860916 - 08/11/18 09:29 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: stapler101]
5Redman8 Online   content
TFF Team Angler

Registered: 10/15/07
Posts: 3130
Loc: Forney
Originally Posted By: stapler101
Where did you buy the Helix? Sounds to me like it was bad straight out of the box and could have been returned to the seller for immediate replacement.


To be honest, I never contacted Russell Marine.....I made the mistake of thinking Humminbird would take care of me. David thought the same.
_________________________
Originally Posted By: Dubee
People wanting to learn, watching idiots that don't know what they are doing doesn't help anyone.

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#12860920 - 08/11/18 09:33 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
DEFMP Offline
Pro Angler

Registered: 10/18/13
Posts: 510
Loc: DFW
Did you buy the unit from the company doing the install? If so, they should have sent you away with a working unit and taken care of the broken one. My experience with HB customer service has been excellent, Lowrance on the other hand, far from it.

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#12860949 - 08/11/18 10:29 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
sprigsss Offline
Pro Angler

Registered: 02/11/11
Posts: 663
Loc: Snyder, TX
Yes I would have returned to store I purchased from and exchanged for a new one.

Would only deal with manufacturer if store warranty was expired.

Good luck, hope this ends well for you.

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#12860981 - 08/11/18 11:01 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: DEFMP]
5Redman8 Online   content
TFF Team Angler

Registered: 10/15/07
Posts: 3130
Loc: Forney
Bought from Russell Marine and installed by Shut Up and Fish.

I didnít contact Russell until today....my fault for thinking HB would stand tall.

Shut Up and Fish went above and beyond to help out.
_________________________
Originally Posted By: Dubee
People wanting to learn, watching idiots that don't know what they are doing doesn't help anyone.

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#12861760 - 08/12/18 10:13 AM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
Moose364 Offline
Outdoorsman

Registered: 05/19/09
Posts: 150
Loc: East Texas
I can't believe Humminbird didn't tell you to take it back to dealer, couple of year's ago when I got my first SI unit it would not boot-up, called humminbird and was told to take it back to Academy where I had got it from. Academy swapped it out no problem.
_________________________
24' tracker pontoon stripped of the useless stuff rebuilt for crappie and cats

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#12861837 - 08/12/18 12:07 PM Re: +++Humminbird Customer Service......Iím Not Impressed+++ [Re: 5Redman8]
Doug R. Offline
TFF Celebrity

Registered: 06/11/12
Posts: 9806
Loc: M A G A
Iíve never had a bad experience with Humminbird personally. But, Iíve also never perceived I was ďa botherĒ to them. Did they really tell you that you were ďbotheringĒ them?

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