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#12850327 - 08/01/18 10:12 PM Helix 5 do I have a warranty issue?
Alumacraft 14 Offline
Angler

Registered: 02/24/06
Posts: 309
Loc: Texas
When I am on any fish finding view, the scroll speed is at a snails pace, it moves one frame per 2 sec. I have scroll speed set to max. Turning it off and back on it will work fine for a few minutes then slow down as described.

Another thing I have notice is I can hear loud transducer clicks coming from the view screen or at least near the screen. I have had a few depth finder and never have I heard the transducer clicking so loud as if I were next to it.

The unit ran great for 7 days of fishing and started this on the 8th. I checked my connections while on the water and they are very clean and snug. System diagnostic view says I pass everything.


Edited by Alumacraft 14 (08/01/18 10:13 PM)

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#12850525 - 08/02/18 08:13 AM Re: Helix 5 do I have a warranty issue? [Re: Alumacraft 14]
ToadThrower Offline
Angler

Registered: 06/29/07
Posts: 403
Loc: Arlington, TX
I would call HUMMINBIRD customer service 800-633-1468 and ask...they are very helpful in trouble shooting any issue...and the turn around is about a week to 10 days if you have to send it in...sounds like it is not working like it should so get it fixed so you can enjoy it...

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#12850938 - 08/02/18 01:19 PM Re: Helix 5 do I have a warranty issue? [Re: Alumacraft 14]
shut-up-and-fish Offline
TFF Guru

Registered: 02/08/10
Posts: 10591
Loc: Lewisville Tx.

Go to set up. Scroll down to restore defaults. Perform a restore defaults and the issue should be resolved.

Also, check your software status. If you are not running the current version software I recommend doing an update as well.

Current software version for the Helix 5
https://www.humminbird.com/support/software-updates
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#12854382 - 08/05/18 01:46 PM Re: Helix 5 do I have a warranty issue? [Re: Alumacraft 14]
Alumacraft 14 Offline
Angler

Registered: 02/24/06
Posts: 309
Loc: Texas
Will do. Thanks for your responses.

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