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#12760817 - 05/18/18 03:42 PM My Humminbird
721Phoenix Offline
Extreme Angler

Registered: 08/13/07
Posts: 2155
Loc: Downtown Tomball, Texas
Just found out they dropped this, been nice to have been notified as a loyal customer, bunch of BS if you ask me. The have moved software updates to a new page.

https://www.humminbird.com/support/software-updates
_________________________
Wishin I was fishin!! ..............>(((//*>
2013 Phoenix 721 ProXP - 250 Pro XS - Ultrex
Humminbird Helix 10SI(2)
PB Largemouth - 9.51 - Toledo Bend - March 2014

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#12761343 - 05/19/18 05:48 AM Re: My Humminbird [Re: 721Phoenix]
javelin150 Offline
Pro Angler

Registered: 03/19/06
Posts: 980
Loc: Waco, TX
So they make an enhancement to their webpage experience by making downloading sw updates more customer friendly and you want to make a big fuss over how they notified customers? Seems pretty petty to me. They made the change to help customers out, be happy about it

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#12761484 - 05/19/18 09:30 AM Re: My Humminbird [Re: javelin150]
RBDavis3591 Offline
Outdoorsman

Registered: 08/17/14
Posts: 233
Loc: Austin
Originally Posted By: javelin150
So they make an enhancement to their webpage experience by making downloading sw updates more customer friendly and you want to make a big fuss over how they notified customers? Seems pretty petty to me. They made the change to help customers out, be happy about it
There are two things wrong with the way Humminbird did it:

1) The existing accounts are no longer valid which requires a new account be created.

2) There was no advance notification of the activation of a new web page and inactivating the old web page so that users could migrate their existing data such as

* Unit Serial Number

* Model

* Purchase Date

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#12761897 - 05/19/18 06:27 PM Re: My Humminbird [Re: 721Phoenix]
shut-up-and-fish Offline
TFF Guru

Registered: 02/08/10
Posts: 10479
Loc: Lewisville Tx.

Originally Posted By: 721Phoenix
Just found out they dropped this, been nice to have been notified as a loyal customer, bunch of BS if you ask me. The have moved software updates to a new page.

https://www.humminbird.com/support/software-updates


No one likes change, however, I do believe this is not a huge deal and we will all adjust to it very easily as it is Simply. Clearly. Better.

Yes, Humminbird has changed its format to the "My Humminbird" You will still register the unit and with-in registering it will have an area to check off yes or no to receive the things we received in the older format.

Check here to receive special offers, discounts and other important e-mail communications from Humminbird.
Yes
No

If you have registered any product with "My Humminbird" in the past you are still on the email list for software updates notifications. Your information continues to be on file.

https://www.humminbird.com/support/faqs/MyHumminbird

Go To Humminbird Main Page and cursor over support tab


Click on Register Your Product

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It's all coming together and we have you covered @ Shut-Up-And-Fish LLC
From *Sales *Installation Services *On the Water Education & Instructional Trips
we are your One-Stop-Shop for all Humminbird MinnKota & Motorguide needs & more
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#12764125 - 05/21/18 05:13 PM Re: My Humminbird [Re: 721Phoenix]
Bobby Milam Offline
TFF Team Angler

Registered: 07/13/14
Posts: 3553
Loc: Arlington
Got my email about it today.

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#12764285 - 05/21/18 08:02 PM Re: My Humminbird [Re: Bobby Milam]
RBDavis3591 Offline
Outdoorsman

Registered: 08/17/14
Posts: 233
Loc: Austin
Originally Posted By: Bobby Milam
Got my email about it today.
Got mine also ... 3 days after they actually made the change.

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#12764569 - 05/22/18 12:19 AM Re: My Humminbird [Re: 721Phoenix]
Bobby Milam Offline
TFF Team Angler

Registered: 07/13/14
Posts: 3553
Loc: Arlington
Sounds like just a scheduling snafu between departments on timing.

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#12765093 - 05/22/18 12:01 PM Re: My Humminbird [Re: 721Phoenix]
44 Diesel Online   content
TFF Celebrity

Registered: 12/25/12
Posts: 5249
Loc: Burleson,TX
Going to just a 1 year warranty is not good. That would be the shortest warranty in the industry.

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#12765337 - 05/22/18 02:34 PM Re: My Humminbird [Re: javelin150]
721Phoenix Offline
Extreme Angler

Registered: 08/13/07
Posts: 2155
Loc: Downtown Tomball, Texas
Originally Posted By: javelin150
So they make an enhancement to their webpage experience by making downloading sw updates more customer friendly and you want to make a big fuss over how they notified customers? Seems pretty petty to me. They made the change to help customers out, be happy about it


No problem with the change, I took a look after I got the email, looks good. But if you are going to make a change of this magnitude then you notify your customers first. Plain and simple. Somebody did a lousy job on this one.
_________________________
Wishin I was fishin!! ..............>(((//*>
2013 Phoenix 721 ProXP - 250 Pro XS - Ultrex
Humminbird Helix 10SI(2)
PB Largemouth - 9.51 - Toledo Bend - March 2014

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