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#12705573 - 04/06/18 09:55 AM Lew's Customer Service
stapler101 Offline
Angler

Registered: 04/27/12
Posts: 264
Loc: NE Texas
I can't say enough good things about Lew's service when parts are needed!
Lisa Adams, a service tech, is unbelievably friendly, helpful and knowledgeable.
I called in to order some parts for an old TL1H reel.
Lisa said that she probably did not have new parts but she found a used working reel and she is sending me the needed parts for NO charge!
This is the 2nd time I have ordered parts (the 1st time was only 2 small springs) and there was no charge!
How may companies, regardless of the initial price, still provide this level of customer service?
Not many!!
_________________________
If everything seems under control, you're just not going fast enough! ------Mario Andretti

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#12705581 - 04/06/18 10:00 AM Re: Lew's Customer Service [Re: stapler101]
Mike Keenan Offline
TFF Guru

Registered: 10/31/04
Posts: 10785
Loc: San Diego, Ca/ Sanger, Tx
Plus when you send your reels in for service they offer a quick turn around... almost as great as Shimano out in California.
_________________________
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.


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#12706002 - 04/06/18 03:00 PM Re: Lew's Customer Service [Re: stapler101]
SAKS Offline
Extreme Angler

Registered: 07/23/14
Posts: 1056
I bought a new reel off ebay once and it arrived damaged. The seller would not take it back or refund. I ended up getting my money back from ebay but to my point. I called Lew's about repairing it for me and told them the story and they told me to send it back to them and they would fix it. They ended up send me a new one at no charge. I called to make sure there wasn't a mistake and he told me no mistake just remember what he did for me in future reel purchases and thanks for being a Lew's customer.


Edited by SAKS (04/07/18 09:51 AM)

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#12706029 - 04/06/18 03:18 PM Re: Lew's Customer Service [Re: stapler101]
Nick From Minnesota Offline
Outdoorsman

Registered: 03/23/11
Posts: 119
Loc: Blaine, MN
That is awesome. I think I will buy Lews from here on out.

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#12706092 - 04/06/18 04:17 PM Re: Lew's Customer Service [Re: stapler101]
JadensBasshole Offline
Outdoorsman

Registered: 09/29/16
Posts: 76
I’ve had the same experiences! Can’t go with with Lews!
_________________________
Ranger Boats
Shakey Head King

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#12706147 - 04/06/18 04:47 PM Re: Lew's Customer Service [Re: JadensBasshole]
Mike Keenan Offline
TFF Guru

Registered: 10/31/04
Posts: 10785
Loc: San Diego, Ca/ Sanger, Tx
I’ve got 5 of them I’m going to send them for servicing and cleaned up. I do like my Lews. I think they charge $15.00 with a quick turn around.


Edited by Mike Keenan (04/06/18 10:19 PM)
_________________________
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.


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#12706628 - 04/07/18 05:02 AM Re: Lew's Customer Service [Re: stapler101]
txfsh Online   content
Angler

Registered: 03/28/04
Posts: 308
Loc: Weatherford
They made me a believer. I stepped on my wifes Lews and broke the handle. I called to get a replacement and they sent me the new handle, shipped it to my house and at NO CHARGE. Been buying Lews ever since. They make a get rod also.
_________________________
You never want a drink of water till the well runs dry

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#12706729 - 04/07/18 08:14 AM Re: Lew's Customer Service [Re: stapler101]
reeltexan Offline
Extreme Angler

Registered: 03/03/06
Posts: 2521
Loc: Ovilla, TEXAS


Lew's has always been the best.
_________________________
"..The pleasantist angling is to see the fish
Cut with her golden oars the silver stream,
And greedily devour the treacherous bait.
Bill Shakespeare






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