I can't say enough good things about Lew's service when parts are needed!
Lisa Adams, a service tech, is unbelievably friendly, helpful and knowledgeable.
I called in to order some parts for an old TL1H reel.
Lisa said that she probably did not have new parts but she found a used working reel and she is sending me the needed parts for NO charge!
This is the 2nd time I have ordered parts (the 1st time was only 2 small springs) and there was no charge!
How may companies, regardless of the initial price, still provide this level of customer service?
If everything seems under control, you're just not going fast enough! ------Mario Andretti