I�ve had exactly the same experience

Amazon has been nothing more than fair with me when it comes to customer service even crediting my account for minor inconveniences

I have returned many items with Amazon and it was simple and quick. Print label, take to UPS, couple days later I get a refund. Not sure what you bought, but I would have imagined it said item was not refundable. I would contact them, they usually are pretty accommodating and will probably let you return it for full refund.

I'm still waiting on 2 items I ordered from Amazon a year ago. Yep, quality program.

Best and easiest return policy going.

Third-party sellers are required to have a return policy that's at least as generous as Amazon's. Sometimes the third-party sellers don't know that, but if you escalate to Amazon customer service they'll learn it quickly.

Why would you wait so long? Trust me, had you called or contacted Amazon sooner, they would have taken care of you immediately...and they still may. Call them and see... nothing to lose at this point.

I've found dealing with Amazon pleasurable and more than satisfactory, including mistakes in ordering on my part.

My guess is that Amazon does not take returns because Amazon wants you to use your account to "sell it yourself."

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Were they stolen off your porch? What�s the rest of the story, here?

I have no particular expertise in product logistics, but if it�s not there in another year (24 months total), I�d definitely recommend checking on the order.

Come on you guys, its a Lawyer talking there

I can't even count the number of things I've returned on amazon. It's stupid easy. I returned a mattress one time...

Aren't they at the mercy of their suppliers?

ask them to send a return postage slip if there wasnt one in the box. rumps recent rant on Bezos & co was a little malinformed as the post office only dilvers what AMaazon themselves drop off at the PO, it didnt get full shipping by PO, BUT if you return something it will likely be returned all the way thru the PO , more proffit in accepting returns and shipping them back than there is in delivery, 'merican shippin' itsa trip

Return it to Academy, they take everything!

If your question is whether or not Amazon is a the mercy of its suppliers regarding returns, the answer depends on who is actually selling/shipping it. Meaning, whether you bought it directly from Amazon, or if it is the type of item that only ships directly from suppliers even if you bought it on Amazon, or if you bought it from a third party seller on Amazon�s market place.

Since this is a large item, per the OP, it might have been shipped directly from the manufacturer even if it was bought from Amazon. Then the consumer might be at the mercy of the manufacturer, but it still depends.

Amazon tends to treat manufacturers poorly but treats customers extremely well, so even if it was shipped by the vendor, but bought on Amazon, BFL should have been taken care of. A year is a long time to wait to make a complaint, though, and I�d love to hear more about his situation, because it sounds ridiculous.