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#12671428 - 03/13/18 07:52 PM Humminbird Customer Service
721Phoenix Offline
Extreme Angler

Registered: 08/13/07
Posts: 2176
Loc: Downtown Tomball, Texas
Okay we all appreciate our Humminbirds, but I needed to share a customer service story with the group.

A week ago my Helix 10 SI KVD Gen 1 died on me. I shipped it back to the factory last Tuesday. Friday I get an email that it is on the way back, sweet. Well it comes in today, I pull it out of the box and wait, the serial number is different. And what is all the extra stuff with it, wait a minute, just a minute, they replaced my Gen 1 with a MEGA!!!!!!!!!!!!!!!!!!!!!!!!!!! Dude, I called and thanked them. So soon very soon I will join the Mega ranks. I have owned birds over 10 years, started with a 798, first unit I ever had a problem with.

Amazing customer service!
Wishin I was fishin!! ..............>(((//*>
2013 Phoenix 721 ProXP - 250 Pro XS - Ultrex
Humminbird Helix 10SI(2)
PB Largemouth - 9.51 - Toledo Bend - March 2014

#12671507 - 03/13/18 08:38 PM Re: Humminbird Customer Service [Re: 721Phoenix]
Mudman63 Offline
Extreme Angler

Registered: 10/27/12
Posts: 2085
Loc: Spring & New Braunfels, Texas

#12671769 - 03/14/18 12:49 AM Re: Humminbird Customer Service [Re: 721Phoenix]
Bobby Milam Online   content
TFF Team Angler

Registered: 07/13/14
Posts: 3601
Loc: Arlington
That's good to hear. Glad they stepped up and made it better than right.

#12672045 - 03/14/18 09:25 AM Re: Humminbird Customer Service [Re: 721Phoenix]
Capt Craig Offline
Extreme Angler

Registered: 08/25/09
Posts: 1627
Loc: Richland-Chambers
Their customer service is second to none. IN most cases, they have a 3 day turn around. No one else even comes close.

Now if you start hearing ticking from the transducer with the MEGA, relax they do that.
Capt. Craig Copeland
Licensed by the US Coast Guard

2013 Nautic Star 2110 Shallow Bay Boat
Nautic Star Boats Pro Staff (
Redneck Fish'n Jigs Pro Staff (

#12676520 - 03/16/18 08:34 PM Re: Humminbird Customer Service [Re: 721Phoenix]
sfw1960 Offline

Registered: 02/16/14
Posts: 30
Loc: Michigan, USA
Yep - I have had similar experiences, and will continue to fly "Th' 'Bird" because of how well they take care of customers.

Like Craig said - pretty much any XDCR that is being Chirped with 4KW of power is going to "tick" more than a non-Chirp XDCR.

The lower you go in operating frequency; the longer the pulse length is (in time) and the lower the resolution is because the wavelength is physically longer which when it gets in the 40-100 kHz range can give a pretty peppy SNAP per transmitter pulse.

This (opposite in wavelength) is what makes the 1.300 MHz top end frequency of the MSI & MDI units generate such fine detail (the new Garmin box won't go that high, BTW).

Last time I had to send in a unit it was turned around in-house in one day!


Bringer Of The 'Bird
Helix 12MSI G2N v1.61,H10MDI G2N v1.61,H12SI v1.61,859ciDI v7.65,AS GPS HSx2,iPilot Link v2.15/2.04RC1, 688DI v7.52x2

#12678813 - 03/18/18 09:08 PM Re: Humminbird Customer Service [Re: 721Phoenix]
TroyKing Offline
Extreme Angler

Registered: 09/28/14
Posts: 1750
Loc: Carthage Tx
Dainget boy!!...I sent mine in for repairs and just got it back two weeks ago, today it went to acting crazy and the screen went Black...I wish they would up Grade mine.
The driving force and secret desire of every bass fisherman, is to one day be a crappie fisherman............Could it be that the good Lord just smilies and looks the other way when a fisherman tells a lie?


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