It was missing one blade and had some blood where the blades plug in from someone using it and then returning it. I showed a manager the blood and they said they'd sell it for $20. I made sure it worked before I left and acted like I cut my finger off when I turned it on. I had 3 ladies in customer service screaming.
I cut a 15 lb carp in half twice with my other one after someone told me electric knives can't even cut through rib bones good. These knives are great and now I have a back up if I ever manage to kill my other one.