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#12627618 - 02/14/18 11:10 AM Academy shipping problems
crapyetr Online   sleepy
Extreme Angler

Registered: 09/20/14
Posts: 1656
Loc: Nacog TX
i ordered 4 Missile soft plastics; they put them in a white pouch, delivered by FedEx...somehow, the pouch was smashed and broke open 2 pkts so i emailed Academy about it...they immediately told me give them the SKU #'s so they could replace them...also, i had a rod delivered with a broken tip...same thing...immediate replacement...those folks know what customer service means~~~!!!~~~
_________________________
As water reflects the face, so one's life reflects the heart. Prov 27:19

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#12627932 - 02/14/18 01:47 PM Re: Academy shipping problems [Re: crapyetr]
ChanceHuiet Offline
TFF Celebrity

Registered: 01/25/05
Posts: 5399
Loc: Liberty
I don't understand how that's an academy shipping problem. Academy even said they will make it right. Sounds like whoever they use to ship sucks. And from my experience they use FedEx alot and yeah FedEx sucks.
_________________________
Originally Posted By: lakeforkfisherman
I can backlash toilet paper.

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#12627968 - 02/14/18 02:17 PM Re: Academy shipping problems [Re: crapyetr]
Barn Online   content
Extreme Angler

Registered: 05/17/02
Posts: 2180
Loc: McKinney, TX
Academy does a lot of ship from store. It could be a combination of FedEx and/or the store associate not getting it packaged properly. With that said, I have received orders from Academy in less than 24 hours just with their regular free shipping due to their ability to ship from stores.

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#12628051 - 02/14/18 03:01 PM Re: Academy shipping problems [Re: crapyetr]
crapyetr Online   sleepy
Extreme Angler

Registered: 09/20/14
Posts: 1656
Loc: Nacog TX
i suggested they NOT ship in the white soft bags...use BOXES to protect the contents...i agree, it wasn't Academy's fault it got smashed but a box would have protected that...regardless, they made it right immediately...EXCELLENT customer service
_________________________
As water reflects the face, so one's life reflects the heart. Prov 27:19

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#12628094 - 02/14/18 03:34 PM Re: Academy shipping problems [Re: crapyetr]
scott123456789 Online   content
Angler

Registered: 11/19/08
Posts: 487
Loc: Weatherford, TX
I had quite the opposite experience. Ordered a bunch of little baits on clearance to fill the $25 minimum.so far it’s come in three boxes all unreasonably sized for the item inside.

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#12628150 - 02/14/18 04:06 PM Re: Academy shipping problems [Re: crapyetr]
crapyetr Online   sleepy
Extreme Angler

Registered: 09/20/14
Posts: 1656
Loc: Nacog TX
everytime i order from Academy, i get 3, 4, 5 pkgs of stuff...strange way to fill orders coming from multiple locations...
_________________________
As water reflects the face, so one's life reflects the heart. Prov 27:19

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#12628297 - 02/14/18 05:51 PM Re: Academy shipping problems [Re: crapyetr]
ChanceHuiet Offline
TFF Celebrity

Registered: 01/25/05
Posts: 5399
Loc: Liberty
Originally Posted By: crapyetr
everytime i order from Academy, i get 3, 4, 5 pkgs of stuff...strange way to fill orders coming from multiple locations...


Yeah that's my gripe with academy. Place an order for 10 things you get 10 deliveries on different dates half the time.
_________________________
Originally Posted By: lakeforkfisherman
I can backlash toilet paper.

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#12628334 - 02/14/18 06:20 PM Re: Academy shipping problems [Re: crapyetr]
pil,b Offline
Extreme Angler

Registered: 05/30/11
Posts: 1447
Loc: abilene,texas
But yamma senkos are cheaper banana

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#12628349 - 02/14/18 06:29 PM Re: Academy shipping problems [Re: crapyetr]
5Redman8 Online   content
Extreme Angler

Registered: 10/15/07
Posts: 2984
Loc: Forney
Did you complain because the soft plastics came out of the bag....or were they missing?
_________________________
Originally Posted By: Dubee
People wanting to learn, watching idiots that don't know what they are doing doesn't help anyone.

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#12628384 - 02/14/18 06:47 PM Re: Academy shipping problems [Re: 5Redman8]
crapyetr Online   sleepy
Extreme Angler

Registered: 09/20/14
Posts: 1656
Loc: Nacog TX
the gunk in the bag was all over the other 3 bags and there was little left in the opened bag...

Originally Posted By: 5Redman8
Did you complain because the soft plastics came out of the bag....or were they missing?
_________________________
As water reflects the face, so one's life reflects the heart. Prov 27:19

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#12628638 - 02/14/18 08:53 PM Re: Academy shipping problems [Re: crapyetr]
scott123456789 Online   content
Angler

Registered: 11/19/08
Posts: 487
Loc: Weatherford, TX


This was my favorite so far. This box was easily 12x15 and all for a $2 pack of drop shot weights!

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#12630178 - 02/15/18 06:40 PM Re: Academy shipping problems [Re: crapyetr]
Bassalong Offline
Pro Angler

Registered: 02/08/05
Posts: 820
Loc: Iowa
I think Academy shipping is one of their strong points. True that they often ship in several containers , but I would rather get some of the order early rather then wait for the whole thing. Also like their $25 dollar minimum free shipping (keeps me from ordering [censored] I don't need), not to mention I'm not paying sales tax.

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#12630203 - 02/15/18 07:00 PM Re: Academy shipping problems [Re: crapyetr]
TCK73 Online   content
TFF Team Angler

Registered: 03/26/15
Posts: 3361
Loc: Jack County
Academy shipping has always been good for me. My son ordered a Falcon Inshore rod, and it arrived in an undamaged tube, but the rod was broken about nine inches from the tip. I simply emailed them, within ten minutes I had a reply and a prepaid shipping label. A new rod arrived two days later before I had even sent the old one back. The multiple package deal suits me, I get my stuff quicker that way.

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#12630601 - 02/16/18 12:24 AM Re: Academy shipping problems [Re: crapyetr]
mhall1986 Offline
Outdoorsman

Registered: 10/05/12
Posts: 139
Loc: Conroe, Texas
I bought a couple of all star classics last year on sale for $19. They came in 4 shipments and all 4 were broken in at least 1 spot. No problems returning them though.

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#12630764 - 02/16/18 07:30 AM Re: Academy shipping problems [Re: crapyetr]
crapyetr Online   sleepy
Extreme Angler

Registered: 09/20/14
Posts: 1656
Loc: Nacog TX
i complained twice about my last $30 shipment, for different reasons, and they emailed me a 20% coupon...they know customer service...
_________________________
As water reflects the face, so one's life reflects the heart. Prov 27:19

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