I had a similar experience...not the best to deal with for sure. I am sure others may disagree, so I am only speaking from my experiences, but the best customer service and warranty I have used is with Abu Garcia rods. One was a defect and the other was my fault, they replaced both...and quick. They made a customer for life IMO.
Same here, with Okuma. Great experience with warranty rod replacement.
BTW had a huge disappointment with Abu rod in a past: lost HUGE fish. The rod was 30-50 lb, the line 30 lb, and the rod broke, with a terrible crash sound(!). Trophy fish gone..
I know those modern bass rods are totally different animals, but something prevents me from buying Abu rods ever since.