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Power Pole Customer Service
#12510304
11/20/17 03:27 PM
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Joined: Aug 2016
Posts: 1,476
T-racer @ Mallard Marine
OP
Extreme Angler
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OP
Extreme Angler
Joined: Aug 2016
Posts: 1,476 |
I was so impressed with Power Pole's customer service I thought I would share. I just purchased a boat with an old original 8 foot powerpole, so we aren't talking anything brand new nor was I the original owner. I knew when I bought the boat that the pole wasn't working. Was told it was the circuit board in the C monster pump. I called power pole to see if they could help me troubleshoot: after a couple minutes on the phone, he told me it sounded like it was indeed the circuit board, and asked for my name, address, and info. He then informed me they would ship out a new circuit board today, no charge, and just to send them the old one back. I had my debit card out before I made the call expecting to have to pay for one! Older product, I'm not the original purchaser and they still took care of me. THAT is customer service in my book.
Mallard Marine Nacogdoches, Tx 936-225-3244 - Authorized Sales/Service Mercury Outboards - Allison Boats
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510334
11/20/17 04:00 PM
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Joined: Jan 2010
Posts: 5,193
Fishinfellow
TFF Celebrity
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TFF Celebrity
Joined: Jan 2010
Posts: 5,193 |
Yep. Best Customer Service in the fishing industry.
Thats my money fish Kris Winhold
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510464
11/20/17 06:06 PM
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Joined: Jan 2016
Posts: 352
hogbus
Angler
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Angler
Joined: Jan 2016
Posts: 352 |
They did something similar for me. Cracked bracket. They asked for a serial number and pic. Gave them the info and they shipped that part and all needed tubing and stuff for the swap. I told them I was not the original owner and it was out of warranty. He said. "I know but it shouldn't have broke in your lifetime". I was blown away!
2020 Basscat Lynx 300 ProXs 8’ Blades 2013 Basscat Puma FTD 250 ProXs 10' Blades Go Hogs!
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510507
11/20/17 06:43 PM
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Joined: Apr 2008
Posts: 415
TX Strampion
Angler
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Angler
Joined: Apr 2008
Posts: 415 |
I have had similar experiences with PP customer service. They don't mess around. Glad to hear they got you going!
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510584
11/20/17 08:07 PM
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Joined: Jun 2012
Posts: 1,261
crankbait745
Extreme Angler
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Extreme Angler
Joined: Jun 2012
Posts: 1,261 |
Power pole is the best. If they made a bass boat I would own one for sure!
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510614
11/20/17 08:45 PM
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Joined: Apr 2013
Posts: 428
COWBOYSFAN008
Angler
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Angler
Joined: Apr 2013
Posts: 428 |
Similar experience with the them, great folks.
"On the 8th day, God created the DALLAS COWBOYS" Real men love Jesus, don't wear scarves, pop their gum, or use an umbrella....IMO
<*\\\>< PHIL 4:13
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510707
11/20/17 10:31 PM
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Joined: Aug 2004
Posts: 3,636
Allen Bass Fisher
TFF Team Angler
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TFF Team Angler
Joined: Aug 2004
Posts: 3,636 |
About a year ago I had one of the pivot bolts break on the mounting bracket. I'm the third owner of the boat and the PP was waay out of warranty. They sent me a new bolt for the one that broke and sent me a new "upper" bolt that had not broken but the guy said if I replace one, I should replace the other. All no charge. Even shipped it FedEx with very good instructions.
I posted Kudos when it happened and am happy to see they are still providing great customer service.
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510794
11/20/17 11:47 PM
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Joined: May 2006
Posts: 611
Diezel_Rocker
Pro Angler
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Pro Angler
Joined: May 2006
Posts: 611 |
Best I have seen. I had a problem on a new boat.. used the Cmonster App to run a diagnostic and sent it to them. I caught a call the next day and they sent me a new pump FedX.
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510899
11/21/17 01:33 AM
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Joined: Mar 2016
Posts: 1,821
dk2429
Extreme Angler
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Extreme Angler
Joined: Mar 2016
Posts: 1,821 |
Similar deal here!!
Had a hydraulic break on me..... (my fault.) Called them monday morning around 8 o'clock..
Told them what happened, and what I needed... He said alright, Ill send you 2 new lines and fittings, no charge, free shipping.. So I was already happy as it was! But here's the kicker-
You know, I expected it to be here in a few days. Hell no! When I got home at 4 o'clock THAT SAME DAY I CALLED THEM, my box was sitting on the porch ready to go! Slapped the new lines on in 10-15 mins, and the boat is back in business.
You CANNOT beat CS that will send you your stuff via FedEx airplane SAME DAY SHIPPING for NO CHARGE WHATSOEVER.
This is why I run Power Pole
Last edited by dk2429; 11/21/17 01:35 AM.
Majek 22 Extreme/225 Optimax Pro XS hauled by a 2500HD Duramax
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12510921
11/21/17 01:49 AM
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Joined: Nov 2014
Posts: 23,422
SteezMacQueen
TFF Guru
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TFF Guru
Joined: Nov 2014
Posts: 23,422 |
I know I'd like to add a set of the regular ol' 8ft shallow water anchors to my boat. After reading things like this, time and time again, it will definitely be Power Poles.
Awesome customer experiences and testimonies.
Eat. Sleep. Fish.
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Re: Power Pole Customer Service
[Re: T-racer @ Mallard Marine]
#12511017
11/21/17 03:41 AM
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Joined: Mar 2014
Posts: 1,611
Danny L. Weems
Extreme Angler
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Extreme Angler
Joined: Mar 2014
Posts: 1,611 |
They should be the poster child for great customer service!
Phil 4:13 "I can do all things through Christ who strengthens me"
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