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#12510304 - 11/20/17 09:27 AM Power Pole Customer Service
T-racer Online   content
Pro Angler

Registered: 08/24/16
Posts: 579
Loc: Melissa/Grand Prairie, Tx
I was so impressed with Power Pole's customer service I thought I would share.
I just purchased a boat with an old original 8 foot powerpole, so we aren't talking anything brand new nor was I the original owner. I knew when I bought the boat that the pole wasn't working. Was told it was the circuit board in the C monster pump. I called power pole to see if they could help me troubleshoot: after a couple minutes on the phone, he told me it sounded like it was indeed the circuit board, and asked for my name, address, and info. He then informed me they would ship out a new circuit board today, no charge, and just to send them the old one back.
I had my debit card out before I made the call expecting to have to pay for one! Older product, I'm not the original purchaser and they still took care of me. THAT is customer service in my book.
Triton Tr20 - 225 Optimax
Bullet 20DC - Merc 2.5

#12510334 - 11/20/17 10:00 AM Re: Power Pole Customer Service [Re: T-racer]
Fishinfellow Offline
Extreme Angler

Registered: 01/12/10
Posts: 2952
Loc: North Richland Hills, TX
Yep. Best Customer Service in the fishing industry.
Thats my money fish

Kris Winhold

#12510464 - 11/20/17 12:06 PM Re: Power Pole Customer Service [Re: T-racer]
hogbus Online   content

Registered: 01/30/16
Posts: 233
Loc: texas
They did something similar for me. Cracked bracket. They asked for a serial number and pic. Gave them the info and they shipped that part and all needed tubing and stuff for the swap. I told them I was not the original owner and it was out of warranty. He said. "I know but it shouldn't have broke in your lifetime". I was blown away!
1996 Champion 191 Mariner 200 EFI original owner!
2013 Basscat Puma FTD 250 ProXs 10' Blades
Go Hogs!

#12510507 - 11/20/17 12:43 PM Re: Power Pole Customer Service [Re: T-racer]
TX Strampion Offline

Registered: 04/11/08
Posts: 67
Loc: Anna
I have had similar experiences with PP customer service. They don't mess around. Glad to hear they got you going!

#12510554 - 11/20/17 01:48 PM Re: Power Pole Customer Service [Re: T-racer]
Pete Robbins Offline

Registered: 03/05/09
Posts: 58
Ditto to all of the above. Customer for life.

#12510584 - 11/20/17 02:07 PM Re: Power Pole Customer Service [Re: T-racer]
crankbait745 Online   content
Pro Angler

Registered: 06/02/12
Posts: 791
Loc: Forney
Power pole is the best. If they made a bass boat I would own one for sure!

#12510614 - 11/20/17 02:45 PM Re: Power Pole Customer Service [Re: T-racer]

Registered: 04/22/13
Posts: 240
Loc: Killeen, TX
Similar experience with the them, great folks.
"On the 8th day, God created the DALLAS COWBOYS"
" Now then, get your weapons-your quiver and bow-and go out to the open country to hunt some wild game for me" GEN 27:3
Real men love Jesus, don't wear scarves, pop their gum, or use an umbrella....IMO

PHIL 4:13

#12510668 - 11/20/17 03:42 PM Re: Power Pole Customer Service [Re: T-racer]
El Skeeter Offline

Registered: 06/22/12
Posts: 466
Loc: Kissimmee,FL
Power Pole Customer Service is UNPRECEDENTED!!

#12510707 - 11/20/17 04:31 PM Re: Power Pole Customer Service [Re: T-racer]
Allen Bass Fisher Offline
Extreme Angler

Registered: 08/05/04
Posts: 2029
Loc: Allen, TX
About a year ago I had one of the pivot bolts break on the mounting bracket. I'm the third owner of the boat and the PP was waay out of warranty. They sent me a new bolt for the one that broke and sent me a new "upper" bolt that had not broken but the guy said if I replace one, I should replace the other. All no charge. Even shipped it FedEx with very good instructions.

I posted Kudos when it happened and am happy to see they are still providing great customer service.

#12510794 - 11/20/17 05:47 PM Re: Power Pole Customer Service [Re: T-racer]
Diezel_Rocker Offline
Pro Angler

Registered: 05/28/06
Posts: 520
Loc: DFW
Best I have seen. I had a problem on a new boat.. used the Cmonster App to run a diagnostic and sent it to them. I caught a call the next day and they sent me a new pump FedX.

#12510899 - 11/20/17 07:33 PM Re: Power Pole Customer Service [Re: T-racer]
dk2429 Online   content

Registered: 03/28/16
Posts: 263
Loc: Pearland, TX
Similar deal here!!

Had a hydraulic break on me..... (my fault.) Called them monday morning around 8 o'clock..

Told them what happened, and what I needed... He said alright, Ill send you 2 new lines and fittings, no charge, free shipping.. So I was already happy as it was! But here's the kicker-

You know, I expected it to be here in a few days. Hell no! When I got home at 4 o'clock THAT SAME DAY I CALLED THEM, my box was sitting on the porch ready to go! Slapped the new lines on in 10-15 mins, and the boat is back in business.

You CANNOT beat CS that will send you your stuff via FedEx airplane SAME DAY SHIPPING for NO CHARGE WHATSOEVER.

This is why I run Power Pole

Edited by dk2429 (11/20/17 07:35 PM)
Majek 22 Extreme/225 Optimax Pro XS
2006 Chevy 2500HD Silverado/6.6 Duramax LBZ

#12510921 - 11/20/17 07:49 PM Re: Power Pole Customer Service [Re: T-racer]
SteezMacQueen Online   sleepy
TFF Team Angler

Registered: 11/02/14
Posts: 4574
Loc: Red Oak, Galveston, and Pagosa...
I know I'd like to add a set of the regular ol' 8ft shallow water anchors to my boat. After reading things like this, time and time again, it will definitely be Power Poles.

Awesome customer experiences and testimonies.
RIP little Nitro

#12510962 - 11/20/17 08:33 PM Re: Power Pole Customer Service [Re: T-racer]
jackiekennedyfishingguide Offline
TFF Team Angler

Registered: 06/20/02
Posts: 3085
Loc: Cedar Creek Lake
I've had excellent service from PowerPole
Clients or I have landed eight state record fish and eighteen water body records.
TPWD Elite Angler


#12511017 - 11/20/17 09:41 PM Re: Power Pole Customer Service [Re: T-racer]
Danny L. Weems Offline
Extreme Angler

Registered: 03/19/14
Posts: 1367
Loc: Como, Texas
They should be the poster child for great customer service!
Phil 4:13 "I can do all things through Christ who strengthens me"


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