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#12460599 - 10/10/17 11:11 AM Grande Bass Customer Service
Doug R. Online   content
TFF Celebrity

Registered: 06/11/12
Posts: 9806
Loc: M A G A
Anyone else have a terrible time with customer service at Grande Bass?

I placed an order 2 weeks ago and even sent a "follow up" email last week to inquire about shipping, since I had received zero shipping info.

Just got a return email today stating they must have "shipped to the wrong person". They said they would "reship" my order and throw in some extras, heck I do not need "extras", I need what I paid for 2 weeks ago.


Anyone else ever have a bad experience with their customer service? Does it take that long to receive or read an email form paying customers?

I have not ordered directly from them in 4 or 5 years, now I remember why laugh
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#12460616 - 10/10/17 11:20 AM Re: Grande Bass Customer Service [Re: Doug R.]
bigbass94 Offline
TFF Team Angler

Registered: 05/27/12
Posts: 4491
Loc: San Antonio, Texas
I've had several bad experiences myself. From what I've witnessed, never order from them directly. I believe there was thread on here a year or two ago about people having bad experiences with Grande Bass as well.
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#12460617 - 10/10/17 11:22 AM Re: Grande Bass Customer Service [Re: Doug R.]
Shallow Waters Offline
Pro Angler

Registered: 01/03/17
Posts: 550
Seems like this topic has come up a couple of times with everyone having similar experiences. I think the Grande Bass Sponsored guy a little upset on the last thread. Grande Bass seems like one of those products where it is just best to get it from a store or find a good substitute.

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#12460619 - 10/10/17 11:23 AM Re: Grande Bass Customer Service [Re: Doug R.]
Smurfs Online   content
TFF Team Angler

Registered: 01/31/14
Posts: 3886
Loc: Fort Worth
I would assume there still around here somewhere, Ill just wait here.
popcorn
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#12460636 - 10/10/17 11:30 AM Re: Grande Bass Customer Service [Re: Shallow Waters]
Doug R. Online   content
TFF Celebrity

Registered: 06/11/12
Posts: 9806
Loc: M A G A
Originally Posted By: Shallow Waters
Seems like this topic has come up a couple of times with everyone having similar experiences. I think the Grande Bass Sponsored guy a little upset on the last thread. Grande Bass seems like one of those products where it is just best to get it from a store or find a good substitute.


That is what I usually do, but what I wanted showed out of stock everywhere else except them directly, and yes I cringed when I hit the "place order" tab. laugh

I love their products, just despise their lack of CS.
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#12460656 - 10/10/17 11:48 AM Re: Grande Bass Customer Service [Re: Doug R.]
Wes H Offline
Angler

Registered: 04/16/16
Posts: 261
Loc: San Antonio, Texas
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted.
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#12460664 - 10/10/17 11:51 AM Re: Grande Bass Customer Service [Re: Wes H]
Smurfs Online   content
TFF Team Angler

Registered: 01/31/14
Posts: 3886
Loc: Fort Worth
Originally Posted By: Wes H
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted.


You are correct, he will be along shortly.
popcorn
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Grandpa:
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Is there some ethnic or religious that eats Llama?"

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#12460697 - 10/10/17 12:11 PM Re: Grande Bass Customer Service [Re: Smurfs]
RedSkeeter Online   content

Bedazzled

Registered: 04/12/05
Posts: 15984
Loc: Fork/Arlington some.
Originally Posted By: Smurfs
Originally Posted By: Wes H
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted.


You are correct, he will be along shortly.
popcorn

Well, I'm not that GUY, but, I can delete this post...LOL..
Doug, they're (grandeBass) believe it or not, is a small company, it's not tackle warehouse. in fact when in a hurry, you would be better off going with tackle warehouse IMO.. I understand your frustration, Jerry will make it up to you, mistakes do happen..
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#12460703 - 10/10/17 12:16 PM Re: Grande Bass Customer Service [Re: RedSkeeter]
Doug R. Online   content
TFF Celebrity

Registered: 06/11/12
Posts: 9806
Loc: M A G A
Originally Posted By: RedSkeeter
Originally Posted By: Smurfs
Originally Posted By: Wes H
Great products but the worst customer service I know of in the business. Tackle warehouse is the only place I'd get them. There have been several threads on here with a bunch of the same stories. There is a guy that'll come religiously defend them, then every single thread gets deleted.


You are correct, he will be along shortly.
popcorn

Well, I'm not that GUY, but, I can delete this post...LOL..
Doug, they're (grandeBass) believe it or not, is small company, it's not tackle warehouse. in fact when in a hurry, you would be better off going with tackle warehouse IMO.. I understand your frustration, Jerry will make it up to you, mistakes do happen..



I do like some of their products.

I have very thick skin and can live with getting grilled by the "GB crew" for posting this complaining about their CS. I know eventually they will ship my stuff. But, if you have the product according to your own website in stock, how in the world does it take 2 weeks to initiate shipping??

Like I said it's been a few years since I ordered direct and now I remember why laugh


Edited by Doug R. (10/10/17 03:19 PM)
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#12460732 - 10/10/17 12:45 PM Re: Grande Bass Customer Service [Re: Doug R.]
96speed Offline
Extreme Angler

Registered: 10/12/10
Posts: 1424
Loc: Houston, TX
I've addressed my concerns with them directly. They told me thanks for my concern and they would pass it along. Small company or big company doesn't matter. Poor communication and apathetic attitude.
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#12460771 - 10/10/17 01:35 PM Re: Grande Bass Customer Service [Re: Doug R.]
Ted Martin Online   content
Extreme Angler

Registered: 07/26/05
Posts: 2503
Loc: Dallas, TX
company size has nothing to do with it, IMO.

in fact i tend to get outstanding, above and beyond type service from the smaller bait companies ... Santone, provider tackle, finch nasty, smash tech to name a few.

I am not saying grande has good or bad service, i do not know - but i know there's been a lot of 'noise' around them for years. being small isn't an excuse for poor service based experience with other small and local companies. if i have a T this weekend and desperately need some product, i know i can call any of the above directly and have them overnight - one of them has even shipped to the place i was going to stay that weekend because i wasn't going to be home before the T.

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#12460804 - 10/10/17 02:06 PM Re: Grande Bass Customer Service [Re: Doug R.]
David Welcher Online   content
Extreme Angler

Registered: 06/02/10
Posts: 2185
Loc: Weatherford
Think of it like this. They don't have a huge inventory. They make their orders as they come in. They are about 2 to 3 weeks out on your order. This place is not Tackle Warehouse, they make a great bait. If you don't like it, go buy something else. I know for all of you millennial's out there, who have had that Amazon pleasure of getting something the next day, that this is just hard to swallow. No, I am not an employee, but I do buy in bulk in the 100's when I do buy, as I have learned the hard way. Great product, so get in line and wait. LOL

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#12460811 - 10/10/17 02:11 PM Re: Grande Bass Customer Service [Re: Doug R.]
David Welcher Online   content
Extreme Angler

Registered: 06/02/10
Posts: 2185
Loc: Weatherford
One more thing, if they make a mistake, they always will make it up to you. They one time shipped me the wrong order. I emailed them back, they shipped me the corrected order and told me to keep the wrong order. It was almost a $200 mistake on their part.

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#12460849 - 10/10/17 02:40 PM Re: Grande Bass Customer Service [Re: Doug R.]
5-20 Offline
Extreme Angler

Registered: 09/28/06
Posts: 2100
Loc: Austin/San Diego
The comments about grande bass here are a lot "nicer" than what I've read on some other forums.
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#12460901 - 10/10/17 03:11 PM Re: Grande Bass Customer Service [Re: David Welcher]
RedSkeeter Online   content

Bedazzled

Registered: 04/12/05
Posts: 15984
Loc: Fork/Arlington some.
Originally Posted By: David Welcher
Think of it like this. They don't have a huge inventory. They make their orders as they come in. They are about 2 to 3 weeks out on your order. This place is not Tackle Warehouse, they make a great bait. If you don't like it, go buy something else. I know for all of you millennial's out there, who have had that Amazon pleasure of getting something the next day, that this is just hard to swallow. No, I am not an employee, but I do buy in bulk in the 100's when I do buy, as I have learned the hard way. Great product, so get in line and wait. LOL


LOL.... Exactly.
As David said, if ya don't like it,buy something else, just that simple, have a great day y'all grin
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