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#12450525 - 10/02/17 05:40 PM Costa sun glasses
Bradshuflin aka hunter'sdad Online   content
TFF Celebrity

Registered: 10/05/10
Posts: 9469
Loc: Sanger, Tx/ Chatham, La
With all the negative things posted online I figured I would post this awesome customer service. I sent my Costa glasses back for warranty work a few weeks back the rubber nose piece had came apart, which was not a huge deal since they were about 2 years old. I had almost just super glued it back on, but decided to just send them back to have them fixed correctly. Well today I check the mail and they sent me a brand new pair, I'm still a little in shock, talk about awesome customer service, my last 3 pairs of glasses have been Costa and I will definitely continue to purchase from them. Just thought I would post my awesome customer service experience with Costa

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#12450564 - 10/02/17 05:56 PM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
Ken Starling Offline
Extreme Angler

Registered: 02/24/08
Posts: 2915
Loc: lake tawakoni
Awesome.
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THSBA Vice President 2015/2016
www.texashighschoolbassassn.com

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#12450592 - 10/02/17 06:16 PM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
the skipper Offline
Extreme Angler

Registered: 07/04/11
Posts: 2663
Loc: nederland, TX
Is it a new style? I have to send mine back also and a guy was saying that the inside is different

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#12450611 - 10/02/17 06:25 PM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
jbobo Offline
Extreme Angler

Registered: 02/26/13
Posts: 2461
Loc: springtown,tx.
I tried superglue on the rubber nose piece on mine but it didn't work. I guess I should have sent them in like you did. hammer
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Bridgeport/Eagle Mountain/Possum Kingdom/ Lake Texoma
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#12450616 - 10/02/17 06:27 PM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
Eric Reeves Offline
Angler

Registered: 09/07/09
Posts: 433
Loc: Decatur, TX
I just got mine back last Friday. They replaced the frame and the turnaround time was just under two weeks. Needless to say, I'll be a Costa customer for many years to come.

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#12450642 - 10/02/17 06:47 PM Re: Costa sun glasses [Re: the skipper]
Bradshuflin aka hunter'sdad Online   content
TFF Celebrity

Registered: 10/05/10
Posts: 9469
Loc: Sanger, Tx/ Chatham, La
Originally Posted By: the skipper
Is it a new style? I have to send mine back also and a guy was saying that the inside is different


They don't look or fit any different to me lol guess I should have looked them over better before sending them in.
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#12450664 - 10/02/17 06:58 PM Re: Costa sun glasses [Re: jbobo]
Ken Starling Offline
Extreme Angler

Registered: 02/24/08
Posts: 2915
Loc: lake tawakoni
You can still send them in.
Originally Posted By: jbobo
I tried superglue on the rubber nose piece on mine but it didn't work. I guess I should have sent them in like you did. hammer
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THSBA Vice President 2015/2016
www.texashighschoolbassassn.com

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#12450666 - 10/02/17 07:00 PM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
Ken Starling Offline
Extreme Angler

Registered: 02/24/08
Posts: 2915
Loc: lake tawakoni
The new frames will not have that rubber on the frames, they changed the design to eliminate the issues of the rubber coming loose.
Originally Posted By: Bradshuflin aka hunter'sdad
Originally Posted By: the skipper
Is it a new style? I have to send mine back also and a guy was saying that the inside is different


They don't look or fit any different to me lol guess I should have looked them over better before sending them in.
_________________________
THSBA Vice President 2015/2016
www.texashighschoolbassassn.com

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#12450704 - 10/02/17 07:26 PM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
the skipper Offline
Extreme Angler

Registered: 07/04/11
Posts: 2663
Loc: nederland, TX
Did yall have to pay the 12 bucks or you just sent them in?

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#12450709 - 10/02/17 07:28 PM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
Bradshuflin aka hunter'sdad Online   content
TFF Celebrity

Registered: 10/05/10
Posts: 9469
Loc: Sanger, Tx/ Chatham, La
$12 warranty claim, and yes the inside is different than the original pair I had. They don't have the rubber all the way around the frames.
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#12450944 - 10/02/17 10:04 PM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
Eric Reeves Offline
Angler

Registered: 09/07/09
Posts: 433
Loc: Decatur, TX
Originally Posted By: Bradshuflin aka hunter'sdad
$12 warranty claim, and yes the inside is different than the original pair I had. They don't have the rubber all the way around the frames.


Same here

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#12451212 - 10/03/17 08:35 AM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
KingFish1183 Offline
Green Horn

Registered: 07/05/17
Posts: 14
I have two pair I need to send I , one with that rubber issue. What’s the address I need to send them two and did you send a check for $12 with the glasses?

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#12451227 - 10/03/17 08:45 AM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
Bradshuflin aka hunter'sdad Online   content
TFF Celebrity

Registered: 10/05/10
Posts: 9469
Loc: Sanger, Tx/ Chatham, La
I did it all online,was very easy
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#12451268 - 10/03/17 09:18 AM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
Classic Fiberglass Offline
Pro Angler

Registered: 05/19/10
Posts: 850
Loc: Denton, Texas
Awesome... That's why we chose to be a Costa dealer. Great people to work with.
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Chris
940-458-0164

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#12451278 - 10/03/17 09:25 AM Re: Costa sun glasses [Re: Bradshuflin aka hunter'sdad]
buda13 Offline


Registered: 07/02/04
Posts: 17516
Loc: NRH, TX
Love me some Costa! Same experience as Brad, super easy and quick. They changed the design on my frames as well and did away with the rubber piece that kept coming off.. sent me a brand new pair of the new design. They're actually lighter than the others I had as well. Customer for life here.
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