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Dobyns warranty questuon #12444145 09/27/17 05:40 PM
Joined: Jul 2014
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goodman1389 Offline OP
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Just had a Dobyns champion series snap in half on a hook set. I don't have one of these crazy hard hook sets and the fish was a whopping 1.5lbs. Anyone have any experience with their warranty dept?

Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003
Re: Dobyns warranty questuon [Re: goodman1389] #12444230 09/27/17 07:01 PM
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Trickster Offline
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I call the factory and explain what happened. Typically they want you to send it in so they can look at it. Make sure you provide your full contact information when you send it in. So far I have been very happy with their service.

Re: Dobyns warranty questuon [Re: goodman1389] #12444682 09/28/17 01:05 AM
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Bugzout10 Offline
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Cut the rod and send them about 10 inches where it shows the series and number of rod it's posted on there website I called them to verify


No Sharelunker and counting
Re: Dobyns warranty questuon [Re: goodman1389] #12444685 09/28/17 01:07 AM
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Bugzout10 Offline
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Re: Dobyns warranty questuon [Re: goodman1389] #12444693 09/28/17 01:12 AM
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GriddleGrizzly Offline
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I had to send a fury back a while ago when it was shredding line. Got top notch customer service. Gary Dobyns emailed me personally, apologized, explained the issue, and sent a replacement rod at no cost to me before they had mine back at their hq. If its their fault, they'll take care of you. I've got 12 champs/extremes now. They made a customer for life with me.

Last edited by GriddleGrizzly; 09/28/17 01:13 AM.
Re: Dobyns warranty questuon [Re: goodman1389] #12444694 09/28/17 01:13 AM
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8upwithfishin' Offline
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Fishin World took care of me.

Re: Dobyns warranty questuon [Re: goodman1389] #12444721 09/28/17 01:32 AM
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goodman1389 Offline OP
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Thanks for all the responses. I spoke with them on the phone this afternoon and they said to send in both pieces. If they say it's a factory defect they'll send me a replacement. If they determine it's my fault then I'll have to pay a $70 replacement fee plus shipping. Not quite sure how they're going to determine that but we'll see I guess.

Re: Dobyns warranty questuon [Re: goodman1389] #12445277 09/28/17 02:45 PM
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SkeeterTZX Offline
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I just had the same thing happen, rod snapped while setting the hook. I sent them both pieces of the rod back, included all of my contact info and an explanation of what happened, and they sent me a brand new rod. I had the new rod back within a week. Exceptional customer service.

Re: Dobyns warranty questuon [Re: goodman1389] #12445332 09/28/17 03:25 PM
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FlaNative Offline
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Fun N Sun handles Dobyns warranty replacements...


Steve Raulerson
Ranger RT188
Florida Native by Birth, Texan by Choice
[Linked Image]
Re: Dobyns warranty questuon [Re: 8upwithfishin'] #12445583 09/28/17 06:59 PM
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Mike Keenan Offline
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Originally Posted By: 8upwithfishin'
Fishin World took care of me.


+1 on fishin world... Robert and his crew will take great care of you


R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.
www.basscat.com

Re: Dobyns warranty questuon [Re: goodman1389] #12446352 09/29/17 10:55 AM
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TallBaldCypress Offline
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I had one snap on me. Instead of finding a tube, driving to fedex, paying for shipping only to hope they would warranty it I just cut it, paid the $70 and got a new rod.

It boiled down to paying the $70 + $5 shipping for a guaranteed replacement or paying $25 in packaging, shipping, time and fuel with no guarantee. What happens if they deny a defect? Do you have to pay the $70 on top of what you already spent by sending it to them for an evaluation?

It's not a consumer friendly policy, IMO.

The fact that they will replace it for $70 hints at the outrageous profit they make on each rod.... they probably aren't losing money replacing the rod for $70. Just like Costa likely isn't losing money when they send you a new pair of glasses for their $17 warranty deal.

Last edited by B. Dill; 09/29/17 10:59 AM.
Re: Dobyns warranty questuon [Re: goodman1389] #12446538 09/29/17 02:15 PM
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SkeeterRonnie Offline
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If they were closer it would be easier! Gary needs to move to Texas smile

Re: Dobyns warranty questuon [Re: SkeeterRonnie] #12446549 09/29/17 02:23 PM
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Originally Posted By: SkeeterRonnie
If they were closer it would be easier! Gary needs to move to Texas smile


He is moving to the Lake Fork area. I am guessing he is building a new building so early spring?

Re: Dobyns warranty questuon [Re: goodman1389] #12446687 09/29/17 03:19 PM
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PEDRO H. Offline
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Very good service from Dobyns!! Just give them a call.
might even get lucky and Gary will answer.
Stand up guy. He answered the phone the one time I called.


Pete B. Hernandez
Matthew 4:19

www.funnsunboats.com
Re: Dobyns warranty questuon [Re: goodman1389] #12447087 09/29/17 08:44 PM
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SkeeterRonnie Offline
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He will get tired of me bugging him if he moves that close to me roflmao

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