Main Menu
Advertisement
Affiliates
Advertisement
Newest Members
Daniel1477, Frank B89, witchingstick, Bohmai63, GregC
109166 Registered Users
Top Posters
TexDawg 89975
hopalong 78896
Pilothawk 77359
John175® 69651
JDavis7873® 67392
Derek 🐝 61583
FattyMcButterpants 60906
Tritonman 58353
LoneStarSon® 54781
Mark Perry 54404
facebook
Forum Stats
109166 Members
60 Forums
825045 Topics
11971915 Posts

Max Online: 36273 @ 01/23/13 02:34 PM
Page 1 of 2 1 2 >
Topic Options
#12444145 - 09/27/17 12:40 PM Dobyns warranty questuon
goodman1389 Online   content
Angler

Registered: 07/01/14
Posts: 419
Loc: Mansfield,TX
Just had a Dobyns champion series snap in half on a hook set. I don't have one of these crazy hard hook sets and the fish was a whopping 1.5lbs. Anyone have any experience with their warranty dept?

Top
#12444230 - 09/27/17 02:01 PM Re: Dobyns warranty questuon [Re: goodman1389]
Trickster Online   content
TFF Guru

Registered: 07/27/07
Posts: 36398
Loc: Plano TX
I call the factory and explain what happened. Typically they want you to send it in so they can look at it. Make sure you provide your full contact information when you send it in. So far I have been very happy with their service.
_________________________


Top
#12444682 - 09/27/17 08:05 PM Re: Dobyns warranty questuon [Re: goodman1389]
Bugzout10 Offline
TFF Team Angler

Registered: 06/23/13
Posts: 4489
Loc: Mutha Earf
Cut the rod and send them about 10 inches where it shows the series and number of rod it's posted on there website I called them to verify
_________________________
No Sharelunker and counting

Top
#12444685 - 09/27/17 08:07 PM Re: Dobyns warranty questuon [Re: goodman1389]
Bugzout10 Offline
TFF Team Angler

Registered: 06/23/13
Posts: 4489
Loc: Mutha Earf
_________________________
No Sharelunker and counting

Top
#12444693 - 09/27/17 08:12 PM Re: Dobyns warranty questuon [Re: goodman1389]
GriddleGrizzly Online   content
Outdoorsman

Registered: 08/13/17
Posts: 67
I had to send a fury back a while ago when it was shredding line. Got top notch customer service. Gary Dobyns emailed me personally, apologized, explained the issue, and sent a replacement rod at no cost to me before they had mine back at their hq. If its their fault, they'll take care of you. I've got 12 champs/extremes now. They made a customer for life with me.


Edited by GriddleGrizzly (09/27/17 08:13 PM)

Top
#12444694 - 09/27/17 08:13 PM Re: Dobyns warranty questuon [Re: goodman1389]
8upwithfishin' Online   content
Pro Angler

Registered: 02/22/09
Posts: 866
Loc: McKinney, Tx.
Fishin World took care of me.

Top
#12444721 - 09/27/17 08:32 PM Re: Dobyns warranty questuon [Re: goodman1389]
goodman1389 Online   content
Angler

Registered: 07/01/14
Posts: 419
Loc: Mansfield,TX
Thanks for all the responses. I spoke with them on the phone this afternoon and they said to send in both pieces. If they say it's a factory defect they'll send me a replacement. If they determine it's my fault then I'll have to pay a $70 replacement fee plus shipping. Not quite sure how they're going to determine that but we'll see I guess.

Top
#12445277 - 09/28/17 09:45 AM Re: Dobyns warranty questuon [Re: goodman1389]
SkeeterTZX Offline
Outdoorsman

Registered: 05/23/06
Posts: 212
Loc: Austin
I just had the same thing happen, rod snapped while setting the hook. I sent them both pieces of the rod back, included all of my contact info and an explanation of what happened, and they sent me a brand new rod. I had the new rod back within a week. Exceptional customer service.

Top
#12445332 - 09/28/17 10:25 AM Re: Dobyns warranty questuon [Re: goodman1389]
FlaNative Offline
Pro Angler

Registered: 08/19/11
Posts: 668
Loc: Between Azle & Lake Worth
Fun N Sun handles Dobyns warranty replacements...
_________________________
Steve Raulerson
Ranger RT188
Florida Native by Birth, Texan by Choice

Top
#12445583 - 09/28/17 01:59 PM Re: Dobyns warranty questuon [Re: 8upwithfishin']
Mike Keenan Offline
TFF Guru

Registered: 10/31/04
Posts: 11046
Loc: San Diego, Ca/ Sanger, Tx
Originally Posted By: 8upwithfishin'
Fishin World took care of me.


+1 on fishin world... Robert and his crew will take great care of you
_________________________
R.I.P. Mike "pappy" "broken rod" Green born 07-16-62 on to better fishing 06-10-08.
www.basscat.com


Top
#12446352 - 09/29/17 05:55 AM Re: Dobyns warranty questuon [Re: goodman1389]
B. Dill Online   content
Pro Angler

Registered: 07/16/13
Posts: 655
Loc: Houston
I had one snap on me. Instead of finding a tube, driving to fedex, paying for shipping only to hope they would warranty it I just cut it, paid the $70 and got a new rod.

It boiled down to paying the $70 + $5 shipping for a guaranteed replacement or paying $25 in packaging, shipping, time and fuel with no guarantee. What happens if they deny a defect? Do you have to pay the $70 on top of what you already spent by sending it to them for an evaluation?

It's not a consumer friendly policy, IMO.

The fact that they will replace it for $70 hints at the outrageous profit they make on each rod.... they probably aren't losing money replacing the rod for $70. Just like Costa likely isn't losing money when they send you a new pair of glasses for their $17 warranty deal.


Edited by B. Dill (09/29/17 05:59 AM)

Top
#12446538 - 09/29/17 09:15 AM Re: Dobyns warranty questuon [Re: goodman1389]
SkeeterRonnie Offline
Super Freak

Registered: 02/25/03
Posts: 53679
Loc: Campbell, TX
If they were closer it would be easier! Gary needs to move to Texas smile

Top
#12446549 - 09/29/17 09:23 AM Re: Dobyns warranty questuon [Re: SkeeterRonnie]
921 Phoenix Online   content
TFF Team Angler

Registered: 06/21/11
Posts: 3667
Originally Posted By: SkeeterRonnie
If they were closer it would be easier! Gary needs to move to Texas smile


He is moving to the Lake Fork area. I am guessing he is building a new building so early spring?

Top
#12446687 - 09/29/17 10:19 AM Re: Dobyns warranty questuon [Re: goodman1389]
SKEETER_MAN_225 Online   happy
TFF Team Angler

Registered: 10/25/07
Posts: 3449
Loc: TEXAS
Very good service from Dobyns!! Just give them a call.
might even get lucky and Gary will answer.
Stand up guy. He answered the phone the one time I called.
_________________________
Pete B. Hernandez
Matthew 4:19

www.tackledepot.com

Top
#12447087 - 09/29/17 03:44 PM Re: Dobyns warranty questuon [Re: goodman1389]
SkeeterRonnie Offline
Super Freak

Registered: 02/25/03
Posts: 53679
Loc: Campbell, TX
He will get tired of me bugging him if he moves that close to me roflmao

Top
Page 1 of 2 1 2 >



© 1998-2018 OUTDOOR SITES NETWORK all rights reserved USA and Worldwide