Sometimes parts are on back order. If that's the case it doesn't matter what dealer you take it to because they all get the parts from the same place. Dealers can't use aftermarket parts so they don't go calling around town to find one. Manufactures want certain standards in the manufacturing of parts and Napa does not. The dealer/manufacture has to stand behind the parts and repairs. Napa will only give you a new one and not pay labor.

The time it takes to do a recall or ANY other type of repair on other vehicles is not the same as the condenser on your vehicle so there is no comparison.

As for the Diagnosis you did, that is useless to us techs. I don't care if a vehicle was brought to me by another shop, I always diagnose them before I order parts. Ordering parts cost money and I'm responsible for doing it correctly and not the customer. I'm also responsible for fixing it correctly the first time. More than half the times a customer tells me what is wrong with their vehicles they are wrong.

Also shop load plays a big part. Some stores are busier than others and sometimes we are all slammed with work. The guy that does recalls might be sitting around drinking coffee with nothing to do but the AC guy could be two weeks behind. Especially during the summer.

That's just a few reasons. Could be it's just a bad dealer. If they don't offer loaners then they aren't very customer oriented.

Jacob- the dealerships have much more volume than 5 or even 10 years ago. You are in line. Help (mechanics) is slim pickens, economy is good and dealerships are feeling the effects. I'd simply ctfo and wait. Ford, Chevy, Ram...they all are swamped with work and not enough guys to get it done. I know you are in ET where things are a bit slower paced, but they will get you handled, you just sometimes have to realize a lot of other things are going on.

The first time I called, they told me they'd send it to the Dodge dealership in town because they were so far behind. Then, they said since I bought my warranty with them, they had to fix it.

The diagnosis I gave them was correct. I understand that a tech must see it, but it shouldn't have taken 4 days to come to that conclusion and order parts. It was literally seeping fluid out of the side of the condenser. THEN they said they had to see if my warranty would approve it before they'd order anything. The warranty was through them and specifically states the condenser on the warranty. This is apparently a common problem on these Jeeps so it kind of makes me nervous to get another OEM condenser if it's of the same quality as the original.

yall need to know whats really going on at the dealership its not the dealership its the manuafactor they put a lot of rules on how the car is repaired if its not done there way the dealership is not paid

dealerships are sometimes at fault I do work on the cars I no way saying iam the best but I do fix a lot of cars but the warranty side is missed up from the factory there are many hoops the dealerships and the techs have to jump through to make the claim get paid the factory is sending out audit teams to reject claims all the time and the audit guys are paper pushers they have never worked on a car they don't even know what parts do on the car I have to show them all the time. just telling you the techs are going away from the dealerships because of the red tape

there a lot of things that that are unknown to the public